Financial Services Authority

The Financial Services Authority (FSA) oversees the regulation of financial products, and this includes certain heating cover products.

When using the uSwitch.com heating cover comparison service you will be shown products that are covered by the FSA and products that are not. The products that are not covered by the FSA are classed as service contracts and the products that are covered are more similar to insurance products.

The difference between these two types of products is limited to the way the product is described and the process in which you can complain. There is also a difference in tax: the service contracts are subject to VAT of 17.5%, whereas the FSA regulated plans are subject to insurance premium tax (IPT) at a standard rate of 5%. Please note all plans shown on your results include VAT and IPT where applicable.

Here is the uSwitch complaints procedure:

Step 1

If you have any enquiries about the uSwitch.com heating cover comparison service, please contact the uSwitch.com customer service team on
Telephone: 0800 404 7960
Email: customerservices@uswitch.com

Post: Customer services, uSwitch Group Ltd, 10th Floor, Portland House, Bressenden Place, London SW1E 5BH

Customer services will respond to your enquiry as quickly as possible, which we trust will resolve the matter.

Step 2

If you feel the matter has not been resolved to your satisfaction, you can ask for your case to be reviewed by uSwitch Ltd and a final decision will be made on behalf of the Managing Director.

Step 3

If your query is regarding an FSA regulated product and you are still not satisfied with our responses, you can request the Financial Ombudsman Service to review your case. The Financial Ombudsman can be contacted at: South Quay Plaza, 183 Marsh Wall, London E14 9SR or emailed at enquiries@financial-ombudsman.org.uk

uSwitch is also authorised and regulated by the Financial Service Authority, and our registration number is 312850. This information can be checked on the FSA’s register by visiting their website or by contacting them on 0845 606 1234.

Our FSA authorisation allows uSwitch.com to collect all relevant details from you if you choose to apply for a product, and forward them to the selected supplier. Your chosen supplier will process your application and send you any relevant policy documentation. uSwitch.com will send you a confirmation email with details of the supplier and product you selected.