Dwr Cymru (Welsh Water)
What area does Dwr Cymru supply?
Dwr Cymru supplies water and sewerage services to most of Wales, as well as parts of Hereford, Worcester and Gloucestershire.
More about Dwr Cymru
Dwr Cymru supplies both water and sewerage services to 1.2 domestic customers in Wales and is the sixth largest water company in England & Wales.
Dwr Cymru delivers 900 million litres of water a day via 84 impounding reservoirs, 106 water treatment works, 620 pumping stations, 740 service reservoirs and a network of 26,800km of water mains.
Dwr Cymru runs its sewerage services through a network of 17,600km of sewers, incorporating 1,650 sewage pumping stations and 3,000 combined sewer overflows. Waste water is then treated at 850 waste water treatment works.
Dwr Cymru - water quality
To be classed as wholesome, water must comply with the water quality standards set out in the Water Supply (Water Quality) Regulations 1989.
In 2003 152,418 tests were carried out on samples taken by Dwr Cymru. 99.85% of these tests complied with the Regulations (source: http://www.dwi.gov.uk).
Dwr Cymru - water hardness
Dwr Cymru ranges from both soft to moderately hard water. However, water hardness levels can vary within each area. Dwr Cymru can provide you with further information about water hardness in your particular area.
Dwr Cymru - standards of service
Dwr Cymru sets out the level of service domestic Dwr Cymru customers can expect, such as query response times and notice given for interruption of service. If Dwr Cymru fails to meet those levels then customers may be entitled to compensation.
How can I save money on my water bills?
If you are a Dwr Cymru (Welsh Water) customer and wish to save money on your water bill uSwitch.com can help. Switching to a water meter may mean you pay Dwr Cymru (Welsh Water) less for your supply. Use the impartial uSwitch.com water efficiency service to see if you can save money by switching a meter or save water with water efficiency ideas.
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