about us

Contact us

Customer services and website assistance

If you're having problems switching online, have an enquiry or want to give us feedback, you can get in touch with our customer services team who will be happy to help.


(0800 numbers are now free from all UK mobiles on all networks)

0800 051 5493

Monday to Thursday 8am - 10pm
Friday 8am - 9pm
Saturday 8am -8pm
Sunday 8am - 8pm


General enquiries: customerservices@uswitch.com


020 3214 8417

Send us your bill

We'll make switching your gas and electricity even simpler. Just send us a copy of your bill, and we'll work out which is the cheapest deal for you. Send us your bill


Providing a high level of service is important to us, and you can find out more about how to make a complaint on our complaints page.

Business enquiries

Find out more about becoming an affiliate: affiliates@uswitch.com

uSwitch Community Events

Do you run a local association, charity or other voluntary group?

We can come to you and help your members to reduce their energy bills. Find out about uSwitch Community Events here or email us on communityevents@uswitch.com to arrange a visit.

Key email addresses


Main office

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uSwitch Limited
Notcutt House
36 Southwark Bridge Road

For questions or complaints, please contact customer services at the below address.

Customer Services

uSwitch Customer Services
Shand House
14-20 Shand Street