about us

Contact us

Customer services and website assistance

If you're having problems switching online, have an enquiry or want to give us feedback, you can get in touch with our customer services team who will be happy to help.

Telephone (freephone)

0800 051 5493

Monday to Thursday 8am - 9pm
Friday 8am - 6pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Calling from mobile? Try our standard number

0333 321 6808

Email

General enquiries: customerservices@uswitch.com

Fax

020 3214 8417

Send us your bill

We'll make switching your gas and electricity even simpler. Just send us a copy of your bill, and we'll work out which is the cheapest deal for you. Send us your bill

Complaints

Providing a high level of service is important to us, and you can find out more about how to make a complaint on our complaints page.

Business enquiries

Find out more about becoming an affiliate: affiliates@uswitch.com

uSwitch Community Events

Do you run a local association, charity or other voluntary group?

We can come to you and help your members to reduce their energy bills. Find out about uSwitch Community Events here or email us on communityevents@uswitch.com to arrange a visit.

Key email addresses

Directions

Main office

View larger map

uSwitch Limited
Notcutt House
36 Southwark Bridge Road
London
SE1 9EU

For questions or complaints, please contact customer services at the below address.

Customer Services

uSwitch Customer Services
Shand House
14-20 Shand Street
London
SE1 2ES