uSwitch.com Broadband News

Ofcom complaints throw interesting results

3

Comments
News

Posted at 10:16am by

bt logo large

Ofcom announced that from the 1st January to 23rd October, 26,926 separate complaints or ‘expressions of dissatisfaction’ were logged against Broadband providers. Ofcom stress that this figure is the total number of complaints received and that not all would be upheld.

In some cases issues have been logged with Ofcom despite the complainants being unaware of who their service provider is. There was also a complaint about British Gas (even though to our knowledge they have no intention of entering into the broadband market!)

According to Ofcom’s figures the ISPs which suffered most complaints were those either being taken over, coming out with a new service or leaving the market altogether. Some of the companies complained about include; Bulldog, E7Even, Orange, Talk Talk, Tiscali and Wanadoo.

There were a large amount of complaints about BT, however as they provide the lines for the majority of other ISP’s this does not come as a surprise.

Further information can be found on the Ofcom website; however Ofcom was unable to give specific information on separate providers and services. This information is not available and we understand would take up to much research time taking them beyond the £450 budget mandated under the Freedom of Information Act.

More news on: BT, Orange, TalkTalk, Tiscali, Customer service and satisfaction

Related news

3

Comments

3 comments

  • Mr. W. Lindsay, 10th March 2009.

    Do the job you are paid for,(Public Protection) Not compromise, Your web site is just propoganda and does nothing for the public, You do not accept Emails or complaints just Information on Letters and Phone numbers, It is after all a Web site and should accept Email Complaints.

    Reply

  • Mark Woods, 30th March 2010.

    It's frankly scandalous how Ofcom has failed to act against Three mobile broadband. They are appalling in every respect, from quality of service to customer support.

    They're a typical British regulator - spineless!

    Who suffers for this? Not Ofcom or Three, that's for sure. As usual, it's the innocent consumer.

    Ofcom needs to get its act together and deal with them!

    Reply

  • Mark Woods, 8th January 2011.

    December 2010: O2 rates more than twice as high as Three in customer service, according to readers of Which? Magazine, who rated the country's smallest operator as worst of a poor bunch.

    The survey asked more than 10,000 Which? readers to rate 75 companies providing ethereal services, and found that First Direct Bank was the most popular, while AOL Broadband provided the worst customer experience. But among mobile network operators, O2 was streets ahead of the rest, and Three the worst of the worst.

    An already miserable experience for many looks set to worsen in 2011 as 3 push their new unlimited downloads package for smartphone users. While the leading networks have opted to maintain a responsible approach which doesn't penalise mobile broadband customers paying for fixed allowances, 3 have chosen to once again demonstrate a complete disregard to customers by "spotting a gap in the market". Furthermore, 3 will permit tethering - which is the ability to use a sim card in any device, such as a pc or laptop. In other words, users have computer access to unlimited downloads and so this will inevitably worsen a service which is currently the poorest rated in the UK and subject to more negative reviews by customers than any other network in each year since it began.

    It's therefore clear that the only sensible advice to give to fellow consumers is to avoid 3 and take all business to a reputable network who are better equipped to service both you and your needs.

    Reply

Add your comment