1 comment

• Martin Read, 16th February 2009.

  Might I suggest Mr. Laycock pretends to be a customer and sees how good his customer service is!
  Firstly, I mentioned the 90-day cancellation offer but, unknown to me, was not put on it;
  There was an 01 number for Plusnet, I have now received an e-mail saying I can no longer use this and must use a premium number. This is despite the fact I pay Plusnet for a calls package and am now expected to pay twice to speak to a representative when the problem is theirs in the first place;
  During busy times, their speed is so slow that I cannot open pages, seeing the "unable to connect" message;
  I recommended a friend, on the promise of rewards, now told it is up to me to get this friend to prove I advised him to join.
  I now wish to leave, after two months, and am being 'fined' nearly £50
  Mr. Laycock, you are a long, long way from understanding and appreciating how you employees conduct themselves.
  Ivory Towers springs to mind!

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