uSwitch.com Broadband News

Confusion over Virgin Media upload speeds

2

Comments
News

Posted 28th October 2008 at 12:00pm by Alex Buttle

Virgin Media Logo

Virgin Media has been pulled up by two broadband news providers over its advertised upload speeds.

A report on Cableforum appeared to prove that although subscribers to the provider's cheapest 'M' package were meant to be able to upload data at 256Kb, this rate could in fact turn out to be just 200Kb.

The Register explained that this is down to Virgin Media's infrastructure, which is based on the two cable companies it is made up of - Telewest and NTL.

Those who are connected via the old Telewest base near Liverpool would have enjoyed the advertised speeds, whereas broadband users relying on the NTL site were seeing their upload rates fall short.

In a statement passed to the Register, Virgin Media explained: "Work to align minor differences in speeds across the NTL and Telewest customer bases is ongoing and should be complete very soon, along with further initiatives to reinforce our position as the UK's leading residential broadband service."

More news on: Virgin Media, Broadband speeds

2

Comments

2 comments

  • Peter Brown, 12th February 2009.

    It is typical that Virgin will only move to correct something when the 'big guns' are turned onto it. They enjoy a monopoly of fibre optic broadband in this country (how has that been allowed to happen). Virgin are now actively recouping bandwidth from it's existing customer base to provide for their forthcoming 50Mb service (What is the betting that this too has ridiculously low upload speeds)

    Virgin media is a wholly owned American company that only broadcasts in the UK and does not care whether they give good service. Good service may only be supplied by Virgin when it has true competition as in LLU with BT lines. So come on Regulators, do something about their monopoly.

    Reply

  • Danni, 5th June 2009.

    I agree, Virgin Media's upload speeds across its packages are very poor in comparison to other BB connections in the UK.

    I have a "L" package, a 10Mb download and with this package you only get a 0.5Mb upload! Just so long as you don't run in to their "Traffic Management" though.

    They do offer a good reliable service, but the upload speeds need increasing, and the "Traffic Management" rules definitely need relaxing. I'm no heavy user by any means but I have from time to time had my connection choked.

    A 750Mb limit is nothing these days, when my contract ends I'll definitely be looking elsewhere.

    Reply

Add your comment

Please enter your name