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Post Office in broadband account mix-up

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Posted 2nd February 2009 at 10:00am by Alex Buttle

Business broadband

The Post Office has been forced to make an apology after an embarrassing mix-up with one of their broadband customers.

Marc Veni told the Essex Gazette that he logged into his account to discover his profile had been replaced by that of another man.

Mr Veni called round at the new home address given, intending to inform the other customer of the mistake.

But things turned sour when the woman who answered the door told Mr Veni that her Dad, details of whom had replaced Mr Veni's, had recently died.

"We would like to apologise for any distress caused and are investigating the problem," the Post Office told the newspaper.

"It seems the error stems from the fact that Mr Veni has the same telephone number as the previous customer."

The Post Office currently offers broadband and home phone bundles with connection speeds of up to 8Mb.

More news on: Post Office, Customer service and satisfaction

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2 comments

  • Marc Veni, 2nd February 2009.

    I logged my error with the Post Office on wednesday 28th Jan I got told by their customer service assistant that I shouldnt be on the net and to f off, they then hung up!
    I rang back logged my complaint and was told a manager would ring me.

    On friday the 30th Jan I had not heard from the post office so I went to my local paper who pounced on the story and within half hour of being home I had the Post Office on the phone telling me they were sorry and it would all be sorted by sunday pm.
    It is now mon pm and I have just logged in again (it is my own login details not the other man's, to find out that they have done nothing. What worrys me is that if i have access to this account who has access to mine? and to make matters worse my bank details are with my account.

    Reply

  • Chris. Roberts, 25th July 2009.

    I have big problems with these people, having just changed from orange - big mistake to have not been able to send emails or receive them. They continue to refuse to answer any calls.

    Reply

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