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Broadband installation fee removed by Virgin Media

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Posted 28th April 2009 at 3:41pm by Alex Buttle

Virgin Media Logo

Virgin Media has announced the removal of the installation fee for all of its broadband packages.

Designed to make the programme "even more attractive to consumers", this alteration to the pricing structure was implemented on Monday (April 27th).

Virgin Media broadband packages are available from as little as £5 a month and the company claims to offer up to 10Mb fibre optic broadband that is "twice as fast" as rival services.

In addition to the free installation announcement, Virgin Media revealed that it is offering its V+ box for only £49 until Thursday (April 30th).

The package includes an array of features, such as the ability to pause, rewind and record live TV.

Customers will also be able to record two shows while watching a third and record "an entire series".

The V+ box is usually priced at £150, so the offer allows consumers to save just over £100.

More news on: Virgin Media

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3 comments

  • Mick, 1st May 2009.

    Fee hasn't been removed from Virgin. I'VE just been there to upgrade and they are asking £80 for 50 meg upgrade. I've been with these on broadband since they first kicked off in 2002 with half a meg. I am on 20 meg at moment, so guess they can stick their broadband as i'm fed up of paying more and more each year to top up the fat cats' pockets.

    Reply

  • Ahmet, 1st October 2009.

    Virgin Media charged me £35 installation fee and £20 activation fee to upgrade from 20mb to 50mb.

    I asked them if i could install it myself and they told me that only an engineer could do it.

    I booked a date for engineer to come round and the engineer brought round a new cable modem for me and instead of setting up my super fast broadband, he left it fully boxed on my table me to install myself! What a freakin joke!

    Reply

  • Elle, 9th October 2009.

    Yeah Virgin Media is a joke. Depsite collecting plenty of evidence they deny offering free installation and are charging £30. I am refusing to pay and waiting to speak to someone after their call centre couldnt help me and told me to write a letter.

    I have been cut off in the time it has taken for them to get back to me to discuss this matter and it has not yet been resolved. Watch this space. Do not go with Virgin Media.

    Reply

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