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Virgin Media responds to Ofcom speed test

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Posted at 10:40am by

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Virgin Media has called into question the advertised headline speeds touted by copper-based (ADSL) broadband suppliers as a result of a new study by Ofcom.

In association with broadband testing company SamKnows, the communications regulator conducted 60 million speed tests at 1,600 households over a five-month period to learn the true speeds provided by Britain's biggest internet service providers (ISPs).

Cable broadband supplier Virgin Media was found to top the list, with typical speeds of 8.1Mb to 8.7Mb on its 'up to' 10Mb service, while ISPs using ADSL technology posted significantly slower speeds for their 'up to' 8Mb services.

These speeds ranged from an average of just 3.2 to 3.7Mb for Tiscali UK, to between 4.1 and 5.1Mb for O2's home broadband package.

In response to the findings, Virgin Media warned that the claims of most ADSL broadband providers are "not to be trusted".

A spokesperson for the provider said: "Virgin Media delivers more than any other major ISP - even our cheapest broadband tier delivers double the average of our major competitors - and we are committed to making all of our marketing better reflect the actual experience our customers get."

Top 10 Broadband's Jessica McArdle predicted: "Today's Ofcom report shows that the days of 'up to' speeds may be numbered. We're expecting real average speeds for ISPs to start becoming the norm by the end of this year."

Last week, the broadband supplier announced that it has become the first UK ISP to embark on a partnership with SamKnows to test the real-world performance of its broadband network.

More news on: Virgin Media, Broadband speeds, Cable broadband, ADSL broadband, Future developments, Advertising & brands

3 comments

  • Frank E, 28th July 2009.

    Energy, mobile phone, and broadband service providers all deliberately operate 'clear as mud' charging policies for their services.

    You have to ask why broadband servive providers are allowed to delivering just a small fraction of the speed that they are offering in their headline advertising headlines to the majority of their customers and get away with it! [So much for the effectiveness of Ofcom.]

    Broadband service providers in general have little incentive to improve their performance because they all get away with delivering a non-competitive bland service. But, if they were only allowed to 'bill' their customers proportionately for the service provided [they already know the actual speed that they are delivering to each customer], then the broadband sevice providers would would have the incentive to improve their own overall service speed against that of all of their competitors.

    The end result will be [at last!] genuine competition between all the broadband service providers.

    Reply
  • Freada, 28th July 2009.

    I think this is all just a another one of those services that cons the public, beacause of its ingnorance and the ability, or indeed the know how to prove otherwise. We all seem so willing to be the lambs to the slaughter of these companies. The ones in the wrong here are us, the general public. We should stand up against them and not allow ourselves to be conned.

    Reply
  • Daks, 29th July 2009.

    VM refer to those users that get capped as "abusing" there internet. I'm on 10MB and in a home of 4, 2 children myself and my wife. We all use the internet, stream from utube and the such, but none of us use torrents or download movies or large apps. Yet we use our data and get capped very quickly, if I'm honest we are using our internet as any healthy family would / should. To be told I'm "abusing" my internet is a plain insult. People on a larger package say 20MB get more data usage before they are deemed "abusing"and so on. So you're only "abusers" unless you pay more! Pathetic VM get your act together and stop capping, if you sell a service as 10MB then supply 10MB. To me and most people i know, 10MB really = 2MB.

    I'm going SKY.

    Reply

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