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Zetnet leaves its broadband customers without email

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News

Posted 16th July 2009 at 9:52am by Oliver Folkard

Customer service and Satisfaction

Internet service provider Zetnet has left many of its broadband customers without properly functioning email access for two weeks, it has been reported.

According to ISPreview.co.uk, a number of consumers have complained that they have been unable to access their mail.

Other complaints included the fact that several hosted websites allegedly went offline while ftp access is also reported to have gone down.

The website quoted one broadband customer as saying: "All emails are ignored and customer support seem impossible to get by phone, plus it is now 10p per minute.

"It seems the UK regulators are totally useless as I have found with them before."

Another suggested that they had decided to switch broadband suppliers after claiming to be left without the ability to send emails and also being inundated with spam.

Zetnet specialises in ADSL broadband lines for home users with speeds ranging from 250Kb to 2Mb.

A statement on its official website reads: "We are currently in the process of moving your mail to our new email platform. Be sure to read the following announcement to see how this affects your email."

More news on: Switching broadband, Customer service and satisfaction, ADSL broadband

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6 comments

  • Geoff Smith, 27th July 2009.

    zetnet went from a +4.5 star to a minus 10 star ISP in just over a month, anyone would think that breathe networks who took them over is a branch of either the government or the labour party. Getting in touch over the phone was just impossible. I had complained to OFCOM and also ISPA. eventually I was sent a MAC code, but not to my zetnet email - which hasn't worked since 28th June2009. I hope that the changeover to a another ISP, set for 31st August goes smoothly. I did however discover that if BT disconnected my phone line for 24 hours then the 'tag' on the line is lost. Useful if you cannot get hold of your ISP. Another option if your in a fibre optic cabled area is Virgin cable. I know of at least two users who did this - It doesn't work if you have not got fibre optic cable. On balance though I don't think breathe will keep many of it's zetnet victims.

    Reply

  • Hazel Macmillan, 29th July 2009.

    I have had many problems. Lost orders from my little business and experienced painfully slow connections,plus increased spam, bizarre messages ref password problems. Phoning was a joke. Fed stuff like 'it will be over in a few days' Lost e-mails. Moving over to another ISP asap if I get anymore problems. The 31st of August was not mentioned to me despite a very long conversation only 2 days ago.

    Reply

  • Saif Ahmed, 30th July 2009.

    This is ridiculous. I have very critical mails coming to this email address...one that I have used for 15 years or so... I am frustrated, is there any legal avenue to get this problem addressed, or force breathe to at least talk to us?

    Reply

  • Mr Magoo, 4th August 2009.

    I have just been hold to Zetnet for 20 minutes, and when I reached the top of the queue. I was advised I had reached the maximum wait time, and promptly disconnected. What a shower! Is Gordon Brown involved somehow??

    Reply

  • John Lang Wilson, 17th August 2009.

    Problems continue with no information from Breathe. The Message of the day at http://www.zetnet.co.uk/cgi-bin/motd says everything normal this morning.

    Last week it was saying that the installation of new servers would fix a severe overloading problem. Mail still takes several days to come through and it is impossible to know what one has missed. My Zetnet mail addresses are now unuseable because of this.

    Reply

  • Vernon Mann Media Ltd, 14th August 2010.

    As a Zetnet customer for some fifteen years I, like many others, suffered from email breakdowns, the Breathe transition etc but couldn't be bothered to change my email/website hosting.

    What a fool I was! Three weeks' ago my website simply vanished from the web and my company email address (now re-located with Google) ceased to work.

    At first Zetnet said I didn't have a database with them. I did. They hadn't kept a database copy. They blamed my website optimisers FirstFound who had not kept a database copy either.

    For a week everybody blamed everybody except themselves.They expressed not the slightest remorse. So my company right now has a holding page presence only on the web while I spend a large amount of cash paying someone to design a new one.

    If there are any lawyers out there please advise on my chances of compensation.

    Reply

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