uSwitch.com Broadband News

Customers 'hit with hidden broadband charges'

News

Posted 21st September 2009 at 11:15am by Oliver Folkard

Customer service and Satisfaction

New research has suggested that broadband subscribers need to be aware of hidden charges related to their service.

The study by Moneysupermarket.com revealed that an estimated eight million people are being stung by such charges, which add around £44 a year on to their bills.

Paper billing and non-direct debit payments were found to be the most common ways that people were incurring such charges from their internet service providers.

Discussing the findings, James Parker, mobiles and broadband manager at Moneysupermarket.com, called on Ofcom to ensure information related to services is highlighted clearly by companies.

"The fact that almost half of those incurring charges did not realise they formed part of their contract highlights the problem that these charges are hidden away," he added.

Last week, Ofcom gave BT the green light to offer new discounted bundles to its customers.

More news on: Switching broadband, Customer service and satisfaction, Advertising & brands

1 comment

  • Carl Barron, 21st September 2009.

    I said recently The whole exercise of increasing broadband speed is seriously flawed, as all ISP’s have a limited fair usage policy, even those ISP's who claim to give unlimited download still state a fair usage policy is in place. Hence by increasing the download speed the faster you reach your limit, before you either have restrictions placed on you and at worse loose your contract.

    Until such time as this problem is addressed, the push to watch TV via Broadband will only hasten the problems occurrence.

    Signed Carl Barron Chairman of agpcuk

    Reply

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