Virgin Media and Vodafone scooped two awards each at the second annual Top 10 Broadband Awards, to emerge as the year’s fastest home and mobile broadband providers respectively – based on the results of over 1.5 million customer ratings and 400,000 speed tests on Top10’s website.
Virgin Media picked up the highly coveted Broadband Innovation award for its pioneering 50Mb product and was also named Fastest Home Broadband provider. Vodafone was recognised as the Fastest Mobile Broadband supplier and the supplier of the UK’s Best Rated Mobile Broadband
Other winners at the ceremony were as follows:
O2 was the customers’ favourite, winning Best Rated Home Broadband award
Plusnet overcame strong challenges to be named the Best Value Home Broadband provider for its Value package
The Best Value Mobile Broadband award went to 3 for its market-leading dongle offering that offers 15GB usage per month for £15
TalkTalk won Best Broadband & Phone for its Essentials package
The Best Broadband & TV category was won by Sky after it beat off competition from Virgin Media and BT
Orange won Best Broadband & Laptop for their range of offers
BT’s Home Hub technology meant it scooped Best Wireless Broadband
In addition to the customer ratings and speed tests, extensive qualitative research into all areas of the nominees’ product propositions was used to decide who won the awards.
Spencer Kelly of the BBC’s technology programme Click presented the 11 awards to an audience that included many of the biggest names in the broadband industry.
Alex Buttle, Director at Top10 Broadband, said: “The last 12 months have seen huge changes in the broadband market and it is clear most Brits are getting more broadband choice and better broadband service than ever before. What these awards also demonstrate is just how competitive the broadband market is in 2009, with no single provider dominating the categories.”
The judges were especially impressed by Virgin Media, who won the Fastest Broadband and Broadband Innovation awards. In their commendation the judges said: “Virgin Media’s 50Mb service has made the almost unthinkable possible right here in the UK - things like downloading a 60Mb album in just 11 seconds. At a time when the average UK broadband speed is hovering around the 4Mb mark and concerns are being raised over the UK’s technological infrastructure, Virgin Media’s investment into providing customers with a 50Mb fibre-optic product is a next-generation service today.”
The Top10 judging panel based the results of their awards on rigorous quantitative and qualitative research. The speed awards were based on over 400,000 speed tests captured on the site over the past three months. The Best Rated Home and Mobile Broadband Awards were decided by collating ‘star-ratings’ given to broadband providers by members of the public when carrying out speed tests, with the winners being those who polled the highest average consumer ratings.
The broadband bundle awards were judged by carrying out exhaustive research into the range, speed, cost and quality features of the plans offered by each nominee. To judge the home and mobile broadband suppliers which offer the best value for money, Top 10 Broadband took into account packages’ monthly cost, download allowance and feedback from visitors to the site.
For more information on the judging of each awards and why each winner was chosen please see the award pages linked to below:
Best Broadband & Phone TalkTalk
Best Broadband & Laptop Orange
Fastest Home Broadband Virgin Media
Fastest Mobile Broadband Vodafone
Best Value Home Broadband Plusnet
Best Rated Mobile Broadband Vodafone
Broadband Innovation Virgin Media
Notes to Editors:
Top 10 Broadband is the UK's most popular dedicated broadband comparison site with over 12 million visitors per year.
The award-winning website offers a range of comparison tools and customer reviews, allowing users to make quick and easy broadband buying decisions.
Jessica McArdle Top 10 Broadband firstname.lastname@example.org 0203 170 8042
Pete Marcus Citigate Dewe Rogerson Peter.email@example.com 0207 282 2815