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Sky Player's Xbox 360 debut hits glitch

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Posted 28th October 2009 at 2:45pm by Oliver Folkard

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Broadband and digital TV provider Sky has revealed that the launch of its online broadcast platform via the Xbox 360's Live service did not go to plan.

The company has claimed that the addition of Sky Player to the platform was hit by a technical glitch, which means that many subscribers were unable to connect to it yesterday (October 27th).

However, hopes are high that the issue was just a minor setback.

In a statement, Sky said: "The service has been suspended due to an unforeseen technical issue.

"Sky Player engineers are hard at work to resolve the problem. We expect to have the full service available on Wednesday."

The Sky Player service was launched in December 2008 as an online subscription service and it provides access to a range of channels from the likes of the BBC, National Geographic and MTV.

It is to be launched on IP Vision's Fetch TV service at some point at the start of the next year.

More news on: Sky, Customer service and satisfaction, Advertising & brands

25

Comments

25 comments

  • Dale, 28th October 2009.

    when will it be up and runing can you please email me ?

    Reply

  • Shaun , 28th October 2009.

    well I think thats rubbish, cause they said the same yesterday and did it happen? No. So I dont think it'll happen today either...

    Reply

  • Callum , 28th October 2009.

    When will it be on? One of my freinds has it already in the U.K but no one else has it so can you please comment on when this Sky Player will be availible in the U.K as we are hoping, me and my freinds are hoping to watch the Liverpool vs Arsenal tonight. Also the same freind is also on Facebook, so how do the rest of the U.k get acess to Sky Player as we are really looking foward to it so work on getting the U.K (Liverpool) Sky Player as quickly as possible. Thank You

    Reply

  • Top10, 28th October 2009.

    @Dale

    Hi Dale,

    I'm afraid we haven't heard anything yet. But I'll get in touch with them and do my best to find out for you. We'll post our response here, so be sure to check back.

    Reply

  • Lewis, 28th October 2009.

    WENDNESDAY AND STILL NO SKY!!!!

    Reply

  • Top10, 28th October 2009.

    @Callum

    Hi Callum. I'm going to get in touch with Sky and see if we can get you an answer - I'll post it here. Hope you get to see the game and that you're an Arsenal fan.

    Reply

  • Sam, 28th October 2009.

    hi i just basically want to know if the sky player is going to be up and running today at some point or not because im really not sure whats going on with it and i hope you can get this technical glitch sorted and have it back online so everybody can watch sky tv and stuff . and another thing will it be available to everyone on xbox ?? email me back please and thankyou

    Reply

  • Andy, 28th October 2009.

    If you were lucky to download skyplayer to your xbox 360 before it was removed you can still use skyplayer by the quick launch button and recent downloads

    Reply

  • Robert, 28th October 2009.

    You said it has BBC channels but when I went on the sky website the channel list available for the price was appalling. It didn't include any free to view channels at all. Or have I just missed something? If it offers all of the UK terrestrial channels live then I'll be tempted to buy it.

    Would you be able to clarify exactly what channels it offers to me as you seem to know more than I do.

    Cheers,

    Robert

    Reply

  • Top10 , 28th October 2009.

    Hi everyone,

    I've been in touch with Sky's press department and I'm afraid there's no news to speak of other than they're still working on the problem. However, their people are going to be in touch about it as soon as there's more news, so I'll try and keep you all in the loop.

    Reply

  • Ben, 28th October 2009.

    All my friends seem to be able to access it but the sky thign has come on to my dashboard ANYWHERE. When will it come???

    Reply

  • Jonathan, 28th October 2009.

    @Robert

    Hi Robert,

    There are plans to bring iPlayer to the service but am not sure if that's you mean by BBC channels. As for the range of channels available and pricing, have a look our news item here:

    http://www.top10-broadband.co.uk/news/2009/10/sky_s_broadband_tv_service_launches_on_xbox_360/

    Reply

  • Daniel, 28th October 2009.

    mine worked today (28th) for about 30 mins then gave up on me. U only get 13 chans no good shows as of yet. MS need to get bbc involved if they can get around the license problems

    Reply

  • KILLA CHIEF, 28th October 2009.

    XBOX LIVE AND SKY NEED TO PULL THEIR FINGER OUT - NOT GOOD, BILL. NOT GOOD AT ALL...

    Reply

  • Mark, 28th October 2009.

    i signed up for sky player today before i had heard of any problems at all so i could watch the arsenal liverpool game. I cant access the sky player at all, not even on the computer now! is there any news on when this farce will be over and sky player will work??

    Is it me or do microsoft seems to be putting their head in the sand and not making any public announcement about the issues?

    Reply

  • Tom, 28th October 2009.

    I have downloaded it, and i have been on it and the way it works for me is to press the big xbox button>quick launch>latest downloads or all> and then Sky Player. Its been working since yesterday but now it has broken again

    Reply

  • Coffinbound, 28th October 2009.

    sorry to inform u but most ppl in the uk dont have access as the sky player site has crashed and we cant link our skyplayer accounts with our full sky accounts and when i phoned sky thay said thay are trying to sort it out just keep getting told the same thing after 5 phone calls :(((((((

    Reply

  • Dean, 29th October 2009.

    Hey all! If u had downloaded it when it came out (27th) u would have it runing n working but nt all things on it would work. i.e (u will only hv about 10 channels working) It should be up n runing fully by the next two days! when it first can out there was a overload of people trying to download it n some setting like ur region setting where stoping the Sky Player from working.

    I still thing it is a good app. n u should get it!!!

    Reply

  • Chris, 29th October 2009.

    I must have been one of the first to download the sky player as i can access it through the quick launch on the xbox guide button. all channels seem to be working for me now so hopefully its working for everyone else too! hope you are all able to download the sky player soon!

    Reply

  • Matt, 30th October 2009.

    Hacked off with sky, they keep on saying it will come out tommorow and the day after but no sign of it. when will they be sorting it out?

    Reply

  • James, 30th October 2009.

    i have been waiting for this stupid app and im am the only one i know who doesnt have it and its really starting to hack me off and microsoft are saying it should be up soon but i dont beleive them.

    Reply

  • Ryann, 31st October 2009.

    if you downloaded it on the 27th...you can still watch sky tv....go to account management then download history go to games and click on skyplayer and click on play now....that should help most people....if you have and questions email me on ryannisahacker@googlemail.com

    Reply

  • Sameer Hussain, 31st October 2009.

    @Milo


    Arsenal all the way

    Reply

  • Marc, 2nd November 2009.

    Do you think they will mess us around with the facebook and twitter apps.Sometimes microsoft azre so unreliable

    Reply

  • Courtney, 6th November 2009.

    @KILLA CHIEF He doesn't even work at microsoft anymore. He just sponsors them

    Reply

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