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BT Broadband reacts to Virgin Media stunt

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Posted at 2:00pm by

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BT Broadband has reacted to Virgin Media’s publicity campaign that claimed that BT’s fibre optic broadband products do not merit the description ‘super fast’.

The two broadband providers have been at loggerheads in recent weeks after BT unveiled its high-end Infinity service, which harnesses fibre optic technology to offer consumers connection speeds of up to 40Mb.

Virgin Media reacted to the news by claiming that because copper wire/ADSL is also employed in BT’s service, Infinity customers who live far from a telephone exchange will not receive the upper end of the connection speeds they are promised.

Relations between the two have since become more strained in the wake of a recent Virgin Media PR stunt. This saw a group of models photographed with the slogan ‘BT super fast broadband? My *rse” emblazoned across their posteriors.

In response, a spokesperson for BT said: "We can't believe how desperate Virgin must be to have to resort to taking such cheap shots at BT. This is really scraping the bottom of the PR barrel."

The rivalry between Virgin Media and BT took on a more serious tenor last week when Virgin Media confirmed plans for a fresh assault on the business broadband market, reinvigorating competition with BT’s own business broadband service.

Under the broadband’s supplier’s new strategy, ntl: Telewest is to be rebranded Virgin Media Business and will offer a range of fibre optic broadband products specifically tailored for the needs of small to medium sized enterprises (SMEs).

More news on: BT, Virgin Media, Broadband speeds, Cable broadband, Advertising & brands

18 comments

  • Lea, 17th February 2010.

    Virgin offers me up to 50Mb and can actually deliver up to 50Mb (average 49Mb to 51Mb). BT advertise their Infinity service as up to 40Mb but can't even offer me 20Mb. The national average for BT is under 3Mb.

    BT are embarrassed by the truth. The only thing scraping the bottom of the barrel is BT's blatantly misleading advertising.

    Reply
  • Dan, 17th February 2010.

    Virgin offer 50Mb, but my mother in law gets 10Mb max.
    AOL offer 8Mb. I should get 0.5Mb by speed test, but in reality I get 2Mb. My mam has talk talk and offer 24Mb, she gets 2Mb.

    Every ISP under the sun advertises max speeds and a small proportion will get that max. Every ISP should be forced to include an absolute min which customers will get. For me, personally, who should be getting 0.5Mb, it shouldn't even be classed as broadband.

    There should also be a sliding scale of price depending on the speed you get. For instance virgin 50Mb; if like my in-laws customers can only get 10Mb, they should pay less. After all, they get far less than promised.

    The only provider who uses min speeds is BT Business Broadband. When it drops below a certain speed they will investigate straight away. Max speeds should simply never be advertised, as the entire practice of using 'up to 8Mb, 20Mb, 24Mb, 50Mb' is totally misleading.

    Reply
  • Martin, 17th February 2010.

    Ive been trying for months to get a decent broadband speed. BT have given me countless excuses, but have not solved the problem. Today I'm getting download speeds (if that what you call it) of 353 kbps. This is pathetic. 1 MB would be good.

    It's time to "move on" BT. You've had your chance. Complaints dont seem to work. By the way, I was miss-sold the product in the first place.

    Reply
  • Nigel Loveland, 17th February 2010.

    I have been a loyal BT broadband customer for years and still only get at best a 3Mb download speed.

    I wish I could get Virgin Media broadband in Shaftesbury. I would change my service at the speed of fibre optic broadband.

    Reply
  • Dave, 17th February 2010.

    It is not a misleading advertisement, as they include the caveat "up to". So how can BT be embarrassed?

    Reply
  • Ignition, 18th February 2010.

    You can't get Infinity in Lea, so I'm not sure what your point is comparing standard BT Total with Virgin Media cable.

    There are BT Infinity customers connected right now that are getting 40Mb downstream and 10Mb upstream. That's six times the upload speed of yours, and mine, 'fibre optic' VM service.

    The national average for BT is also not 3Mb. Please check the statistics at your convenience.

    Reply
  • Max, 25th February 2010.

    Virgin, eh? Well let's see....

    1) Paid for 20 mb, but get 6.9mb max.

    2) Downtime over the last six months four weeks.

    3) Customer service in India and averge response time to a problem three to four days.

    4) Lost all email addresses for the family and was told: 'Tough luck - they're gone, so move on'.

    I am housebound so this is my only link to the outside world. Virgin Media is unhelpful, the invoicing is a mess and the service in my two years experience is poor.

    Reply
  • Dawn, 26th February 2010.

    I have been a BT customer for years. Yes their product may be more expensive. But I get a 8mb speed, which I'm happy with that. I would rather pay a little extra and have a good service than save a few quid and have a bad one.

    As for Virgin, they couldn't operate without BT. Do you see Virgin poles up and down the country carrying telephone wires? No, they are BT!!!!!

    Reply
  • M, 27th February 2010.

    @Dan There is a sliding scale for price. Virgin Media charge different prices for their 10Mb, 20Mb and 50Mb tiers of service, so they're already doing exactly what you're asking for.

    If your mother-in-law wants faster Broadband all she needs to do is phone them and upgrade. If you're not getting the speed you want, why don't you complain?

    Reply
  • M, 27th February 2010.

    @Dawn That's not strictly true. Virgin Media have their own fibre optic network, so they don't need BT. In some places where they haven't rolled out their own product they do sell LLU BB using the BT Openreach network, but the majority of their customers are on their own network. The reason you don't see Virgin poles is that their network is underground.

    Reply
  • Stu, 27th February 2010.

    I have been a cable customer for years - ever since Virgin Media's predecessor (Telewest) put cable in my street. BT laughed at them 'cos they nearly went bust with the cost. Well now people have finally realised they being ripped off by the likes of BT by paying for up to 8 meg but getting about half a meg.

    True, Telewest/Vmedia have never had the greatest customer service, but this has improved tenfold.

    More importantly, I would never ever return to BT, which uses copper wiring probably designed in the 1930s. Why don't people see that you will never get speeds with BT as fast as cable which uses fibre optic cable right up to your gate?

    I pay for 20 meg and get between 19-20 meg - not like BT customers. Don't take my word for it, the stats speak for themselves. Take a look at http://www.top10-broadband.co.uk/speedtest/#

    Also to the Virgin Media customer reporting low download speeds, how old is your router? The reason I ask is that about 2-6 months ago, I used to get 13 meg with my old b/g router.

    So I went about bought the latest n-router from Argos, which is now going for around £70. As a result, I now get what I pay for. Don't assume it's Virgin's fault. Try it and if your speeds don't improve, take the router back and you've lost nothing.

    Virgin Media, you rock...

    Reply
  • Untitled, 1st March 2010.

    @M. She is paying for the 50mb service. I'm fully aware of the pay scales and a complaint is currently lodged. If all she can get is 10mb, she will be requesting to downgrade as she had been promised 50mb.

    Reply
  • Jake, 9th March 2010.

    LOL. This is nonsense.

    Reply
  • Les, 10th March 2010.

    Virgin Media do not give you fibre to your gate, it goes to the nearest box and then down copper. I have had the 20 meg link since it first came to my area and have never got past 8 meg even with continually complaining.

    I have had an n router for years, so why the slow speeds?

    Reply
  • Dan, 11th March 2010.

    The N technology routers are just a wireless protocol. You could have B, G or N and if you had a 5mb or 10mb connection, you'd still have that speed no matter if it was B G or N.

    The N is simply the speed of wireless, so ensures less drop outs or dead zones in the household.

    Reply
  • Pete, 12th March 2010.

    @Les. Virgin Media does not use copper wire to deliver broadband to their customers, but uses aluminium or steel wire. Copper is only used to shield the signal from interference and not to transmit the signals.

    Virgin use fibre-optic cable to within approximately 500 metres of their customers' homes. From there it passed over aluminium co-axial cables to within 150 metres of the home. The final connection to the customer is made from the street cabinet over steel co-axial cables.

    While distance has a noticeable effect on ADSL speeds, that is not an issue for cable broadband. Cable is not limited by distance because they distribute active signal amplifiers throughout their network to ensure that all customers receive approximately the same signal level regardless of where they live.

    Reply
  • Craig, 17th April 2010.

    If their customer service is in India, then they don't get my custom. Simple.

    Reply
  • Martin, 24th September 2010.

    @Lea you're not really getting 50meg from virgin media

    Reply

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