uSwitch.com Broadband News

Over 50% of broadband users 'unhappy with speed'

4

Comments
News

Posted 12th April 2010 at 3:07pm by Oliver Folkard

Customer service and Satisfaction

The majority of broadband subscribers in the UK are unhappy with the connection speeds they receive, according to a new survey.

Research by ISPreview.co.uk revealed that 56 per cent of people in the UK are not content with their connections, while 41 per cent claim to download more than 30GB of data every month.

Nearly two-thirds of consumers said they are connected to a service with an advertised speed of around 8Mb, while only four per cent claim to have access to connections over 24Mb.

Mark Jackson, Editor and Founder of ISPreview.co.uk, said the speeds received by consumers can be affected by factors including telephone line length, interference and home wiring.

He added: "Providers must also take some of the blame for failing to deliver on what they promise."

At the start of this month, i3 Group chief executive Elfed Thomas claimed UK authorities need to be more ambitious over their super-fast broadband plans.

More news on: Customer service and satisfaction, Broadband speeds

4

Comments

4 comments

  • Bruce Bruton, 12th April 2010.

    This article fails to point out that 44% of customers are not happy with their broadband speed. That's not exactly anything to crow over.

    Reply

  • MONICCA, 13th April 2010.

    I have been using Tiscali broadband for the last 5 years. Although they've promised 8MB speed, I never received even 1MB. I get between 480KBPS & 350 KBPS. So my computer is always slow.

    Reply

  • John, 13th April 2010.

    Broadband customers are all being taken for a ride. There is no real investment in upgrading the network. I've used several different suppliers and they're all the same - heads buried in the sand advertising false information to get you signed up.

    It's about time the government took a firm grip on these companies and forced them to provide a proper service and invest the millions they have scammed off the British public into a model European broadband service.

    Reply

  • Terence Forster, 9th August 2010.

    I have been with Plusnet for the past 7 years and their service is great but I only receive about 1/2meg download speed. Its not only me that has the speed problem - its everyone in my street as the BT line is soooo slow. Max speed I have ever had is 0,715mbps but usually it is 0.025mbps. Wiring in my house is OK and connecting directly into the BT line socket with all phones disconnected makes no difference whatsoever. All BT want to do is Charge me £170 to come and check my home line, if that's not conning people out of money I don't know what is. Its time the government stepped in and did something about BT.

    Reply

Add your comment

Please enter your name