Nearly half of broadband users 'do not know their limits'

Posted 14th June 2010 at 2:55pm by Ewan Taylor-Gibson

Many broadband users in the UK are not aware of the download allowance featured on their deals, new research has revealed.

According to figures from uSwitch.com, 48 per cent of web users in the UK – which equates to around eight million people - have no idea about the restrictions that may be in place on their packages.

It also revealed that seven million people believe their services are unlimited, despite the fact their usage will be monitored and limited if necessary.

Matt Wheeler, Communications Expert at uSwitch.com, said the use of 'unlimited' on adverts should be banned unless, like Sky, the service has no limits.

"The best advice for customers is to check their fair usage policy and if in doubt, ask their provider to clarify the acceptable usage," he added.

Earlier this year, research by uSwitch.com suggested that O2 has the best customer service record in the broadband industry.

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Carl Barron, 14th June 2010.

There is however an alternative to restricting download Data Caps: Which is to apply the system that BT has had since 1995, which is the ‘Platform High Capacity Super Controller System’. The system can cope with an astounding increase of over 72,000% of additional user capacity. BT may have my program etc, but not the systems integration’s Technology as will only be released by disclosure agreement.

Failure to meet the demand of the consumer for legitimate downloaded material will result in billions of lost orders at a time when there is a ‘Global Financial Crisis’ these restrictions could not come at a worse time. Governments need to intervene and push or penalize the Telecommunications Industry for failing to meet demand. Low caps are also dramatically effecting the new Smart Phones.

Signed Carl Barron
Systems Formalist Designer and Inventor

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Carlton , 18th June 2010.

People could find out - it's made pretty clear when you buy a package - but they don't care. It's caveat emptor, I'm afraid.
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