Broadband provider Virgin Media has announced it is to step up the protection of its customers from online security threats.

The company is looking at a number of ways in which it can help its customers to avoid or resolve malware attacks and how it can protect them from potentially irreparable harm.

Research conducted through the recently launched Virgin Media Digital Home Support service highlighted that many customers have not installed any type of computer protection or are failing to keep their security packages up to date.

"We're writing to customers we've been told may be infected by malware, encouraging them to check their computers have an up to date security package … and offering advice on simple and free ways to disinfect their computer," said Jon James, Executive Director of Broadband at Virgin Media.

Last month, Virgin Media launched a trial of its first online and mobile TV player.

Hundreds of hours of content were confirmed for the beta trial including shows from channels such as ITV, Living, Disney, Cartoon Network and National Geographic.