A new report has provided a snapshot of broadband trends across Europe.
The European Commission's E-Communications Household Survey, which sampled 27,000 households, reveals that when it comes to choosing internet, phone and TV services, Europeans prefer to opt for bundled packages from one single provider.
However, there are also concerns over broadband speeds and dropped connections, the report shows.
Some 42 per cent of European households subscribe to a bundled service, while 61 per cent of all web access and half of fixed line services are bought as part of a bundled package.
For 41 per cent of these households, the main advantage of these bundled packages is the convenience of having a single service provider and one single bill. 33 per cent think a bundle works out cheaper than paying for each service separately.
But 16 per cent feel bundles offer some services they don't need, while a further ten per cent are concerned about a lack of clarity over the cost and conditions of services.
Furthermore, one in four respondents of the survey reported slow download and upload speeds and one in three have experienced connection breakdowns.
New legislation, effective from May 25th this year, requires providers to ensure they give customers accurate information about services – including actual connection speeds – before they sign a contract.
Commenting on the survey findings, Neelie Kroes, European Commission Vice President for the Digital Agenda, said: "Consumers are telling us loud and clear that they are worried they are not getting the internet speeds and quality of service they have been promised.
"National authorities must take appropriate measures to ensure that operators respect new EU rules requiring to them to be transparent on connection speeds and service quality."
Ms Kroes added that legislation could be on the way if operators do not heed the rules.
The recent broadband map released by Ofcom shows that 68 per cent of UK premises have a fixed broadband connection, with the average maximum speed being 7.5Mbit/s.