Jump to navigation
Other 2 news

UK broadband subscribers remain somewhat divided where customer satisfaction is concerned, a study has indicated.

Research conducted by ISPreview.co.uk found that while 58.3 per cent are happy with their current provider, the other 41.6 per cent are less so.

In many instances, concerns over the speed of downloads and uploads are spoiling people's internet experience.

When asked which aspect of their broadband provider's service makes them least happy, 40.2 per cent cited speed.

The next biggest concern among consumers was reliability (17 per cent), followed by price (13.7 per cent), support (seven per cent) and service restrictions such as fair usage policies (seven per cent).

On the positive side, 14.5 per cent of those surveyed said there was no aspect of their broadband service they are particularly unhappy about.

Both the public and private sectors are investing large sums of money in network infrastructure in a bid to offer faster download speeds to UK consumers.

BT and Virgin Media are continuing to invest heavily in fibre services capable of offering faster speeds and supporting high bandwidth applications.

And various other smaller network operators are rolling out fibre cables in smaller-scale community projects, eager to capitalise on next-generation access.

In the public sector, the government has set aside £150 million for the development of super-connected cities across the UK, and £530 million to boost rural broadband coverage.

Broadband Delivery UK has allocated shares of these funds to applicants, which now have the opportunity to build faster, futureproofed networks capable of delivering faster speeds.

The government wants 90 per cent of the UK to have access to super-fast broadband by 2015, with all other communities able to benefit from at least 2Mb download speeds.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Gosia 7 hours ago TalkTalk broadband deal offers... That's ridiculous - it was 18 months free, then TalkTalk said it was 12, and after I paid for the whole...
  • Jonathan Leggett 5 days ago BT Infinity fibre broadband... Hi Hacked Off, Definitely not been scammed. Not sure what's happened, though. Do you want to drop me a...
  • Hacked Off 5 days ago BT Infinity fibre broadband... I think I have been scammed.... no one answering the broadband switch telephone.... no link to claiming...

Search news