BT has moved to fix a number of errors in its BT Sport App and online player, enabling viewers to access the firm's sports content online.
Over the weekend, a number of customers reported technical problems while attempting to watch BT Sport programmes over the internet.
And in response, the firm has provided guidance for users looking to resolve the issues.
Some viewers received the message "Unable to playback video", followed by a VC error code.
In order to fix this issue, users need to refresh the page and try again, and if this does not work, log out of the app and then reload it.
Other users received the message "You have reached your maximum number of concurrent streams: VC010".
BT says this may have occurred because more than two streams were running at the same time - potentially on different devices.
The solution to this problem is to stop all streams online or on the App and try again. Users may be required to wait a few minutes before starting another stream.
A third error message, receiving by some users trying to watch BT Sport for the first time was "No content available", followed by the CT001 or CT002 error code.
BT says this is because the user's ID is not set up to watch BT Sport premium online content.
Consumers can access a full range of BT Sport App and online player fixes by clicking here.