Usage and statistics
With the growth of on-demand TV, the burgeoning online gaming market and soaring sales for mobile broadband dongles, the way we use our connections is changing every day. In the usage and statistics news section, we scrutinise the latest surveys and government reports to give you the inside line on the stories behind the data.
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NEWSDirect Save Telecom moves to 28-day rolling broadband deals
UK households can now sign up for a 28-day rolling broadband deal with Direct Save...
Oliver Folkard - 10th February 2012
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NEWSOfcom aims to make switching broadband easier
Media regulator Ofcom has proposed a new set of guidelines to ensure consumers are...
Oliver Folkard - 10th February 2012
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NEWSUK approaches 20.3m fixed broadband lines
There were 20.275 million fixed broadband lines in the UK at the end of the third...
Ewan Taylor-Gibson - 8th February 2012
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NEWSSuper-fast broadband 'could boost house prices'
Research conducted by ISPreview.co.uk suggests the availability of super-fast...
Ewan Taylor-Gibson - 8th February 2012
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NEWSuSwitch Tech Broadband Awards 2012 nominees announced
O2 and Plusnet lead the field.
Jonathan Leggett - 12th January 2012
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NEWSBroadband 'the top UK entertainment service'
Virgin Media survey respondents have identified broadband services as being the most...
Oliver Folkard - 11th January 2012
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NEWSBroadband provider predicts more 'silver surfers' in 2012
East Yorkshire-based service provider KC says an increasing number of over-60s are...
Ewan Taylor-Gibson - 9th January 2012
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NEWSRollover broadband contracts 'now illegal'
Rollover broadband contracts have now become illegal, meaning consumers and...
Ewan Taylor-Gibson - 4th January 2012
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NEWSA third of consumers 'set to switch broadband provider'
Almost three-quarters of UK broadband subscribers could switch service provider...
Ewan Taylor-Gibson - 3rd January 2012
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NEWSTalkTalk and Three see most customer complaints in Q3
TalkTalk and Three received the most fixed-line and mobile broadband complaints...
Ewan Taylor-Gibson - 21st December 2011
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NEWSUK super-fast broadband adoption 'has been slow'
UK households have good access to super-fast broadband, but are yet to embrace fibre...
Oliver Folkard - 14th December 2011
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NEWSUK broadband subscribers hits 20m mark
Latest Ofcom figures reveal there are now more than 20 million broadband subscribers...
Ewan Taylor-Gibson - 7th December 2011
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NEWSSliver surfers catching up on broadband usage, says TalkTalk
Over-60s using are using broadband services more and more, a TalkTalk study has...
Oliver Folkard - 2nd December 2011
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NEWSDirect Save Telecom moves to 28-day rolling broadband deals
UK households can now sign up for a 28-day rolling broadband deal with Direct Save...
Oliver Folkard - 10th February 2012
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NEWSOfcom aims to make switching broadband easier
Media regulator Ofcom has proposed a new set of guidelines to ensure consumers are...
Oliver Folkard - 10th February 2012
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NEWSBroadband file-sharing statistics 'spun by government'
It has been reported that government figures on file sharing have been severely...
Oliver Folkard - 9th September 2009
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NEWSConsumer body salutes broadband provider Eclipse
Eclipse Internet has been named a Which? recommended broadband provider for the...
Oliver Folkard - 19th August 2011
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NEWSOrange broadband users hit by outages
Cabling problems resulted in broadband services from Orange being down.
Oliver Folkard - 11th September 2009
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NEWSVirgin Media to cap speed for heavy downloaders
Virgin has announced a range of capping measures for heavy internet downloaders...
Alex Buttle - 8th May 2007. 9 comments
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NEWSSky: Broadband outages cause anxiety
Broadband provider Sky says internet outages cause stress and anxiety for web...
Oliver Folkard - 25th November 2011
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NEWSBroadband speeds fall 35% at peak times, survey reveals
Heavy demand cuts speeds by a third.
Jonathan Leggett - 16th November 2011. 1 comment
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NEWSSky Player's Xbox 360 debut hits glitch
A system error prevented the launch of Sky Player on Xbox 360 consoles from going to...
Oliver Folkard - 28th October 2009. 25 comments
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NEWSOfcom abolishes broadband migration scheme
Communications regulator Ofcom has announced it is closing a scheme based around...
Oliver Folkard - 6th November 2009
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NEWSVirgin Media urges customers to stay loyal
Virgin Media is to run its first ad campaign focusing on existing customers
Oliver Folkard - 10th August 2011. 3 comments
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NEWSHome broadband data consumption 'on the rise'
The average UK home broadband customer is downloading 17GB of data per month, a new...
Ewan Taylor-Gibson - 3rd November 2011
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NEWSIf Toucan do it, anyone can do it
Following pressure from customers, the media and particularly uSwitch, Toucan on...
Alex Buttle - 16th March 2007
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NEWSSky Player's Xbox 360 debut hits glitch
A system error prevented the launch of Sky Player on Xbox 360 consoles from going to...
Oliver Folkard - 28th October 2009. 25 comments
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NEWSOfcom reviews broadband complaints
Ofcom is undertaking a review of the complaints process currently in place for...
Alex Buttle - 11th July 2008. 13 comments
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NEWSTalkTalk urging Tiscali customers to upgrade rental services
New Tiscali owner TalkTalk is to introduce an extra charge for broadband subscribers...
Ewan Taylor-Gibson - 24th December 2009. 9 comments
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NEWSVirgin Media to cap speed for heavy downloaders
Virgin has announced a range of capping measures for heavy internet downloaders...
Alex Buttle - 8th May 2007. 9 comments
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NEWSOrange texts broadband customers with M&S offer
Broadband provider Orange has launched a new campaign to give its home internet...
Ewan Taylor-Gibson - 21st October 2009. 8 comments
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NEWSVirgin Media reveals gaming broadband problem
One of the UK's leading broadband providers has experienced problems with services...
Ewan Taylor-Gibson - 2nd October 2009. 7 comments
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NEWSZetnet leaves its broadband customers without email
Customers with the UK broadband supplier have complained that they are not able to...
Oliver Folkard - 16th July 2009. 6 comments
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NEWSVirgin Media remains coy on its plans for Phorm
Virgin Media is not currently planning to rollout Phorm's WebWise, but it has not...
Ewan Taylor-Gibson - 14th July 2009. 6 comments
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NEWSVirgin Media hit by outages
A series of technical problems have impacted on Virgin Media's broadband services,...
Ewan Taylor-Gibson - 30th September 2009. 5 comments
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NEWSTalkTalk revamps My Account page to boost customer satisfaction
TalkTalk has made a number of improvements to its My Account service in a bid to...
Oliver Folkard - 24th November 2010. 5 comments
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NEWSAOL Broadband props up customer service chart
Internet service provider AOL Broadband has finished bottom of a new customer...
Oliver Folkard - 26th November 2010. 4 comments
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NEWSOver 50% of broadband users 'unhappy with speed'
More than half of all broadband consumers in the UK are unhappy with the speed they...
Oliver Folkard - 12th April 2010. 4 comments
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NEWSOfcom instructed to enable easier broadband switching
Ofcom must make improvements to the broadband switching process, further empowering...
Oliver Folkard - 10th November 2010. 4 comments
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