Usage and statistics
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NEWSGlobal broadband growth: Russia rises while the US and India stall
Russia, Brazil and China are among the countries to have seen strong broadband...
Oliver Folkard - 23rd May 2012
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NEWSISPA announces 2012 broadband award nominees
The ISPA has announced the nominations for its 2012 awards ceremony, with 40 service...
Oliver Folkard - 18th May 2012
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NEWSOrange broadband customer base remains static
Orange saw no growth or decline in its home broadband customer base during the first...
Ewan Taylor-Gibson - 17th May 2012
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NEWSTalkTalk slows customer decline during Q1 2012
Broadband provider TalkTalk saw fewer customers cancel their subscriptions during...
Oliver Folkard - 17th May 2012
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NEWSFluidata prepares network Olympic Games traffic
Fluidata is taking precautions to ensure its network does not suffer an outage...
Oliver Folkard - 24th April 2012
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NEWSConsumers switch broadband to improve customer service
The most commonly cited reason for switching broadband provider is to improve...
Oliver Folkard - 12th April 2012
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NEWSBroadband adoption 'hindered by lack of awareness'
A lack of awareness about the full range of broadband service options may be...
Oliver Folkard - 29th March 2012
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NEWSNOW TV 'to help Sky meet consumers' needs'
Sky Chief Executive Jeremy Darroch says the firm's new NOW TV service will help meet...
Oliver Folkard - 23rd March 2012
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NEWSSky received fewest broadband complaints in Q4 2011
Ofcom received fewer complaints about Sky during Q4 2011 than any other major fixed...
Oliver Folkard - 23rd March 2012
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NEWSBroadband growth 'putting pressure on fixed and mobile providers'
The demands placed on fixed and mobile broadband providers continue to increase at a...
Ewan Taylor-Gibson - 16th March 2012
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NEWSInternet a big plus for modern-day mums, says Plusnet
Research conducted by Plusnet ahead of Mothers' Day has highlighted the importance...
Oliver Folkard - 16th March 2012
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NEWSSatellite broadband user experience mixed, says Ofcom
Satellite broadband services are great for basic web browsing, but perform less well...
Ewan Taylor-Gibson - 7th March 2012. 1 comment
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NEWSNetwork congestion 'affecting Sky customer service'
Network congestion issues have led to service problems for some Sky customers over...
Ewan Taylor-Gibson - 6th March 2012
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NEWSSatellite broadband user experience mixed, says Ofcom
Satellite broadband services are great for basic web browsing, but perform less well...
Ewan Taylor-Gibson - 7th March 2012. 1 comment
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NEWSGlobal broadband growth: Russia rises while the US and India stall
Russia, Brazil and China are among the countries to have seen strong broadband...
Oliver Folkard - 23rd May 2012
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NEWSUK now has the fifth largest broadband population in the world
Internet usage is on the up in the UK with 12 million subscribers to broadband in...
Alex Buttle - 28th March 2007
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NEWSOrange broadband customer base remains static
Orange saw no growth or decline in its home broadband customer base during the first...
Ewan Taylor-Gibson - 17th May 2012
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NEWSBroadband technology offers rural hope
Rural areas could enjoy faster broadband speeds following the trial of a new type of...
Oliver Folkard - 31st July 2009. 2 comments
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NEWSONS: Broadband adoption rate increases in the UK
The number of UK adults using a broadband connection increased in the final three...
Oliver Folkard - 17th February 2012
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NEWSTalkTalk broadband: Top 10 reasons to switch
Special report: We list the Top 10 reasons you should consider switching to TalkTalk...
Jonathan Leggett - 10th August 2009. 1 comment
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NEWSPoint Topic publishes fibre-optic broadband map
A leading research body has published a new study outlining whether upcoming...
Ewan Taylor-Gibson - 12th November 2009. 1 comment
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NEWSBroadband 'out of reach' for Scotland's low income earners
New figures from the Scottish government indicate that most low-income households...
Ewan Taylor-Gibson - 26th August 2009
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NEWSWi-Fi: A Cheap Solution to the Digital Divide
02 June 2009 – London, UK: Community Wi-Fi broadband networks are the solution to...
Jessica McArdle - 1st June 2009
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NEWSVirgin Media reiterates commitment to customer service
Virgin Media has reacted to being named the best fixed-line ISP for customer service...
Oliver Folkard - 21st April 2011. 3 comments
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NEWSISPA announces 2012 broadband award nominees
The ISPA has announced the nominations for its 2012 awards ceremony, with 40 service...
Oliver Folkard - 18th May 2012
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NEWSUK approaches 20.3m fixed broadband lines
There were 20.275 million fixed broadband lines in the UK at the end of the third...
Ewan Taylor-Gibson - 8th February 2012
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NEWSSky Player's Xbox 360 debut hits glitch
A system error prevented the launch of Sky Player on Xbox 360 consoles from going to...
Oliver Folkard - 28th October 2009. 25 comments
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NEWSOfcom reviews broadband complaints
Ofcom is undertaking a review of the complaints process currently in place for...
Alex Buttle - 11th July 2008. 14 comments
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NEWSTalkTalk urging Tiscali customers to upgrade rental services
New Tiscali owner TalkTalk is to introduce an extra charge for broadband subscribers...
Ewan Taylor-Gibson - 24th December 2009. 9 comments
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NEWSVirgin Media to cap speed for heavy downloaders
Virgin has announced a range of capping measures for heavy internet downloaders...
Alex Buttle - 8th May 2007. 9 comments
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NEWSOrange texts broadband customers with M&S offer
Broadband provider Orange has launched a new campaign to give its home internet...
Ewan Taylor-Gibson - 21st October 2009. 8 comments
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NEWSVirgin Media reveals gaming broadband problem
One of the UK's leading broadband providers has experienced problems with services...
Ewan Taylor-Gibson - 2nd October 2009. 7 comments
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NEWSZetnet leaves its broadband customers without email
Customers with the UK broadband supplier have complained that they are not able to...
Oliver Folkard - 16th July 2009. 6 comments
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NEWSVirgin Media remains coy on its plans for Phorm
Virgin Media is not currently planning to rollout Phorm's WebWise, but it has not...
Ewan Taylor-Gibson - 14th July 2009. 6 comments
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NEWSVirgin Media hit by outages
A series of technical problems have impacted on Virgin Media's broadband services,...
Ewan Taylor-Gibson - 30th September 2009. 5 comments
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NEWSTalkTalk revamps My Account page to boost customer satisfaction
TalkTalk has made a number of improvements to its My Account service in a bid to...
Oliver Folkard - 24th November 2010. 5 comments
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NEWSAOL Broadband props up customer service chart
Internet service provider AOL Broadband has finished bottom of a new customer...
Oliver Folkard - 26th November 2010. 4 comments
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NEWSOver 50% of broadband users 'unhappy with speed'
More than half of all broadband consumers in the UK are unhappy with the speed they...
Oliver Folkard - 12th April 2010. 4 comments
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NEWSOfcom instructed to enable easier broadband switching
Ofcom must make improvements to the broadband switching process, further empowering...
Oliver Folkard - 10th November 2010. 4 comments
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