Usage and statistics
With the growth of on-demand TV, the burgeoning online gaming market and soaring sales for mobile broadband dongles, the way we use our connections is changing every day. In the usage and statistics news section, we scrutinise the latest surveys and government reports to give you the inside line on the stories behind the data.
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NEWSuSwitch Tech Broadband Awards 2012 nominees announced
O2 and Plusnet lead the field.
Jonathan Leggett - 12th January 2012
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NEWSBroadband 'the top UK entertainment service'
Virgin Media survey respondents have identified broadband services as being the most...
Oliver Folkard - 11th January 2012
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NEWSBroadband provider predicts more 'silver surfers' in 2012
East Yorkshire-based service provider KC says an increasing number of over-60s are...
Ewan Taylor-Gibson - 9th January 2012
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NEWSRollover broadband contracts 'now illegal'
Rollover broadband contracts have now become illegal, meaning consumers and...
Ewan Taylor-Gibson - 4th January 2012
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NEWSA third of consumers 'set to switch broadband provider'
Almost three-quarters of UK broadband subscribers could switch service provider...
Ewan Taylor-Gibson - 3rd January 2012
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NEWSTalkTalk and Three see most customer complaints in Q3
TalkTalk and Three received the most fixed-line and mobile broadband complaints...
Ewan Taylor-Gibson - 21st December 2011
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NEWSUK super-fast broadband adoption 'has been slow'
UK households have good access to super-fast broadband, but are yet to embrace fibre...
Oliver Folkard - 14th December 2011
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NEWSUK broadband subscribers hits 20m mark
Latest Ofcom figures reveal there are now more than 20 million broadband subscribers...
Ewan Taylor-Gibson - 7th December 2011
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NEWSSliver surfers catching up on broadband usage, says TalkTalk
Over-60s using are using broadband services more and more, a TalkTalk study has...
Oliver Folkard - 2nd December 2011
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NEWSSky tops UK landline satisfaction charts
An Ofcom study has identified Sky as the UK's most popular landline service...
Ewan Taylor-Gibson - 28th November 2011
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NEWSSky leads the way on broadband customer satisfaction
Consumers have identified Sky as the most popular of the major broadband providers,...
Ewan Taylor-Gibson - 25th November 2011
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NEWSSky: Broadband outages cause anxiety
Broadband provider Sky says internet outages cause stress and anxiety for web...
Oliver Folkard - 25th November 2011
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NEWSBrits are Europe's most dedicated broadband users
British broadband users spent the most number of hours online in Europe during...
Oliver Folkard - 17th November 2011
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NEWSTalkTalk and Three see most customer complaints in Q3
TalkTalk and Three received the most fixed-line and mobile broadband complaints...
Ewan Taylor-Gibson - 21st December 2011
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NEWSBroadband provider predicts more 'silver surfers' in 2012
East Yorkshire-based service provider KC says an increasing number of over-60s are...
Ewan Taylor-Gibson - 9th January 2012
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NEWSA third of consumers 'set to switch broadband provider'
Almost three-quarters of UK broadband subscribers could switch service provider...
Ewan Taylor-Gibson - 3rd January 2012
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NEWSVirgin Media reveals gaming broadband problem
One of the UK's leading broadband providers has experienced problems with services...
Ewan Taylor-Gibson - 2nd October 2009. 7 comments
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NEWSMP slams BT over broadband street cabinet policy
The Minister of State for Care Services has torn a strip off BT over its failure to...
Ewan Taylor-Gibson - 6th July 2011. 1 comment
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NEWSLocals claim Worcester broadband 'worse than rural Wales'
Residents in Warndon are up in arms over their broadband speeds.
Ewan Taylor-Gibson - 10th September 2009. 3 comments
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NEWSuSwitch Tech Broadband Awards 2012 nominees announced
O2 and Plusnet lead the field.
Jonathan Leggett - 12th January 2012
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NEWSNew regulations 'to make switching broadband easier'
Ofcom has changed its broadband regulations, meaning ISPs will no longer be able to...
Oliver Folkard - 26th May 2011
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NEWSOfcom complaints throw interesting results
Ofcom announced that from the 1st January to 23rd October, 26,926 separate...
Alex Buttle - 8th March 2007. 3 comments
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NEWSSliver surfers catching up on broadband usage, says TalkTalk
Over-60s using are using broadband services more and more, a TalkTalk study has...
Oliver Folkard - 2nd December 2011
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NEWSBT extends mobile broadband dongle offer
BT Broadband has extended its current mobile broadband dongle offer until the end of...
Ewan Taylor-Gibson - 31st July 2009
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NEWSOfcom reviews broadband complaints
Ofcom is undertaking a review of the complaints process currently in place for...
Alex Buttle - 11th July 2008. 13 comments
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NEWSUK super-fast broadband adoption 'has been slow'
UK households have good access to super-fast broadband, but are yet to embrace fibre...
Oliver Folkard - 14th December 2011
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NEWSSky Player's Xbox 360 debut hits glitch
A system error prevented the launch of Sky Player on Xbox 360 consoles from going to...
Oliver Folkard - 28th October 2009. 25 comments
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NEWSOfcom reviews broadband complaints
Ofcom is undertaking a review of the complaints process currently in place for...
Alex Buttle - 11th July 2008. 13 comments
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NEWSTalkTalk urging Tiscali customers to upgrade rental services
New Tiscali owner TalkTalk is to introduce an extra charge for broadband subscribers...
Ewan Taylor-Gibson - 24th December 2009. 9 comments
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NEWSVirgin Media to cap speed for heavy downloaders
Virgin has announced a range of capping measures for heavy internet downloaders...
Alex Buttle - 8th May 2007. 9 comments
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NEWSOrange texts broadband customers with M&S offer
Broadband provider Orange has launched a new campaign to give its home internet...
Ewan Taylor-Gibson - 21st October 2009. 8 comments
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NEWSVirgin Media reveals gaming broadband problem
One of the UK's leading broadband providers has experienced problems with services...
Ewan Taylor-Gibson - 2nd October 2009. 7 comments
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NEWSZetnet leaves its broadband customers without email
Customers with the UK broadband supplier have complained that they are not able to...
Oliver Folkard - 16th July 2009. 6 comments
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NEWSVirgin Media remains coy on its plans for Phorm
Virgin Media is not currently planning to rollout Phorm's WebWise, but it has not...
Ewan Taylor-Gibson - 14th July 2009. 6 comments
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NEWSVirgin Media hit by outages
A series of technical problems have impacted on Virgin Media's broadband services,...
Ewan Taylor-Gibson - 30th September 2009. 5 comments
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NEWSTalkTalk revamps My Account page to boost customer satisfaction
TalkTalk has made a number of improvements to its My Account service in a bid to...
Oliver Folkard - 24th November 2010. 5 comments
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NEWSAOL Broadband props up customer service chart
Internet service provider AOL Broadband has finished bottom of a new customer...
Oliver Folkard - 26th November 2010. 4 comments
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NEWSOver 50% of broadband users 'unhappy with speed'
More than half of all broadband consumers in the UK are unhappy with the speed they...
Oliver Folkard - 12th April 2010. 4 comments
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NEWSOfcom instructed to enable easier broadband switching
Ofcom must make improvements to the broadband switching process, further empowering...
Oliver Folkard - 10th November 2010. 4 comments
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