Award: Gaming Broadband
Be’s Unlimited and Pro packages offer gamers everything they could possibly want including low latency, fast up and... more »
Best Broadband Only Deal
Be Broadband fought off tough competition PlusNet and Zen to claim the prestigious award (which incorporates fastest speed and best value for money).
PC Advisor 2007 Best Uncapped Broadband
A number of broadband providers offer unlimited broadband but Be take this commitment to the next level.
PC Pro 2006 Best Broadband ISP - Award Nominee
Be broadband were nominated for this prestigious award not long after launching their high-speed service.
ISPA 2006 Best Sumo Consumer Broadband over 2Mb
Be picked up the award for the ISP which provides the best over 2MB broadband service to broadband consumers.
- Fair usage policy
- Mac compatible
- Static IP address
- Free wireless router
- Business broadband
- Home broadband
- ADSL broadband
- Company history
Be Broadband is a relatively young company who are punchy, ambitious and determined to bringing you the fastest possible broadband speeds at the lowest prices. In the three years since Be was formed it has grown rapidly and is now cornering the metropolitan market with brio. The company was formed in 2004 and began trading in 2005, by 2006 their lightning speed technology had been recognised by telecommunications titan O2 who then proceeded to buy them out. Though Be is now part of a much larger group, which has almost 35 million customers, the company have maintained their individuality. Be is well-reputed for developing newer, faster broadband technology and are one of only two ISPs in the UK who use ADSL2+. Like ordinary ADSL broadband, this still runs through BT phone lines but only the recently updated connections so their groundbreaking 24Mb service is exclusive to urban areas.
- Customer service
Even for a relatively new company, Be Broadband are leading the way with good old-fashioned customer service. Lines are open 24 hours a day, 7 days a week for general or technical queries. Customers can log into the member area for free online support, which covers most issues including connection assistance, general questions and answers, and updated news and notifications from Be. By raising a ‘ticket’ customers can also get free direct support from a member of the team who will endeavour to reply right away.
All Be broadband packages come with a Be Box modem included in the price, which incorporates the latest wireless technology for a quicker and more secure way to surf the net anywhere in the house. Be introduces all of it’s customers to broadband with a welcome pack, which includes instructions for quick set-up and installation. For just £24 connection fee, getting started with Be broadband couldn’t be easier!
- Software features
Be can advise on the best Security software to install to protect your computer from viruses and spam emails. Simply freephone customer service support with any queries relating to your broadband security needs, and a member of the team will be happy to help.
- Email features
The home email bundle is a great optional service for Be broadband customers, which provides up to 5 email accounts for just £2 per month. Not only that but you also get a massive 1 gig of storage, which can be allocated between each account. All email accounts include anti-spam and anti-virus protection so you can be sure you are only receiving the emails you want to receive. Additionally, the home bundle package also includes 100Mb of webspace per account, which is great if you want to set up your own online page.
Be Broadband users can retain their current router post-takeover.
Ewan Taylor-Gibson - 14th May 2013
Be Broadband is giving away a Parrot AR Drone today (March 22nd).
Oliver Folkard - 22nd March 2013
An Acer Chromebook is up for grabs in today's FreeBe Friday draw.
Oliver Folkard - 8th March 2013
Sky dismisses concerns over the acquisition of O2 and Be Broadband.
Oliver Folkard - 8th March 2013. 1 comment
Be Broadband extends its NEWYEAR13 discount promotion.
Oliver Folkard - 4th March 2013
Sky is to buy O2 and Be Broadband's fixed-line services for £180m.
Oliver Folkard - 1st March 2013. 16 comments
Customer reviewsWrite a review
BE broadband (and landline) are the best thing since sliced bread. After many years of paying through the nose for BT BUSINESS broadband whith poor bandwidth and absolutely rubbish service, I switched to BE. What a difference. DOUBLE BT's upload/download speeds on BT's own landline, no drop outs, a 1:1 contention ratio! and no throttling! Immediate access to support staffed by very knowledgeable and helpful professionals in Bulgaria. They have rewarded my loyalty with free months of broadband, router upgrades, and even kept my monthly charge lower once the discounted product ran out. I have just moved my BT landline over to them too - cheaper and more services.Phillip Cooper, 20th July 2011
I switched to Be after some bad experiences with a much bigger company. I wish I'd done it years ago. Service speed is steady and support is the best I've encountered.Robert Grimshaw, 19th May 2010
2 years I'm with them now on the Pro offer. I like the static IP, the speed, the customer service. A few glitches, but globally the availability is there. Only two regrets: their Box is really "minimum" features and they don't do IPv6 nor do they have plans to.
Also one of the few providers you don't need to pay by D/D.Chris, 14th January 2010
I've with be for more than a year now. I'm happy with their broadband speed and customer service. My download speed is faster than any other ISP around my area.
I'm a HEAVY internet user (web developer/blogger)... most of my day spends in front of computer (downloading/uploading) and browsing. If I say BE is good, that really means good.
Highly recommended.Jinnat Ul Hasan, 13th January 2010
I have been a customer of Be for nearly three years now. My previous service provider was not providing anything close to my package, let alone what my line was capable of. Switching to Be unlocked the full potential of my line. I have super low latencies which is perfect for gaming, and even on the mid range package the upload speed is second to none. Combine this all with the fact that the service is almost never congested, and you have a superb internet package for a very good price.Mr Moo, 11th August 2009
Very good since July 2008. Things like advance notice of maintenance make a nice touch.
Speed is always very good.
I don't mind paying for good service.Jeff Adams, 9th March 2009
Be are more expensive than other ISPs, but like most things in life you get what you pay for.
I'm very happy with the service and speed I receive, and the Be staff are always helpful. They also join in on the support forums so if you have any problems you can get a quick and friendly response.
The only thing I'd like to see Be better do is push forward on the technology like when they first launched. The Be box is looking a bit old compared to the HomeHub from BT.Peter W, 27th February 2009
Joined a month ago and was initially very impressed by the prompt delivery of the box.
Unfortunately I then discovered thanks to two and a half hours of phone calls, that Be has a problem connecting computers with windows vista. It took two calls and my imminent cancellation to get them to solve the problem.
To make things worse I was then charged for a full months service (despite only having 10 days) and the money was debited from my account a week earlier than had been arranged.
When I complained about the service I was told that if I wanted to leave I could but I'd have to pay for the full year. Clearly I don't want to leave after putting in this much effort to get the service working, I just want an apology for the fact that the company messed up my finances and left me without internet for three weeks despite me asking for help.
When I initially called up I found the company very helpful but since then I've found them very difficult to deal with and at times really rude.
I'll be leaving as soon as my contract is up.S Quinn, 27th September 2008
I migrated from AOL Broadband to Be and have been very pleased. I just ran a test and I'm getting speeds of 16.3Mb (download) and 1.09Mb (upload). It's been good all the way, the service to hook up was great they keep you informed all the way. I would recommend upgradeing your router to Netgear DG834N "Next wireless ADSL2 Modem Router" to get full satisfaction.Raymond Fair, 18th July 2008