- Home phone / calls
- Mac compatible
- Static IP address
- Free wireless router
- Home broadband
- ADSL broadband
- Company history
DST stands for Direct Save Telecom, a UK-based telecommunications company which is part of the larger company Utilities UK Ltd. The company provides both broadband services and bargain priced calls to UK landlines. The dual expertise of the company means that it can provide a high quality service in both domains and, consequently, DST encourages customers to use them as a provider for both.
A benefit of switching to DST is that the company is well connected with major telecommunications such as with BT Wholesale which means they’ll be able to save you money on your existing call rates and line rental.
The company provides broadband to both business and domestic customers so DST has a detailed understanding of the market and is able to tailor the packages to customers’ needs. DST’s aim is to provide a dependable and reliable service and the company strives tirelessly to achieve this.
- Customer service
Direct Save Telecom (DST) has a ‘customer always comes first’ policy–and they’re true to their word! There are many ways to contact the customer support team and they will be happy to help with your broadband query. Lines are open Monday to Friday, 8.30am-5.30pm, with a UK based team waiting to take your call.
Alternatively, an email to one of DST’s advisors will get a helpful response within 4 hours. Most of the time, however, you’ll be able to find a quick answer to your broadband question with a search through the customer care section of their website.
All customers with DST’s Home User Option 4 plan receive a free SpeedTouch 330 USB modem and two broadband filters as part of the package, with a one-off set-up fee of just £40. You don’t need to worry about your broadband installation either, as the free software that’s included will guide you through the set-up process with simple step-by-step instructions.
Option 4 Pro comes with a free ADSL router, which is especially useful for advanced internet services such as gaming. A free broadband filter and set-up guide are also included.
- Software features
DST advise all of their broadband customers to install appropriate security software to ensure safe, confident and trouble-free surfing on the net. The DST customer service team will be happy to suggest the best ways to secure your home broadband and computer, with a suitable security package.
- Email features
The DST cost effective broadband plan doesn’t cut corners on the little extras such as free email. The Home User Option 4 package includes free webmail, so you can contact your friends, family and colleagues via email from anywhere in the world. Also included in this option is a huge 25Mb of webspace. This means you will be able to set up your own web page online and it’s absolutely free!
Customer reviewsWrite a review
WE HAVE RECENTLY HAD PROBLEMS WITH OUR INTERNET CONNECTION. THE TECHNICAL TEAM WERE BRILLIANT IN GETTING US BACK ON TRACK - ALTHOUGH WE SPOKE TO DIFFERENT MEMBERS OF THE TEAM THERE REMAINED CONTINUITY, UNDERSTANDING AND GREAT CUSTOMER CARE.SHARON DOWE, 24th November 2011
The customer service / accounts department is a complete farce, my account has been closed for four months and they are still demanding money , after assuring me on three occasions that my account is fully paid up and closed.dave, 20th October 2008