ISPAs 2007 - Best Business Broadband - Finalist
Eclipse were finalists in this award category showing that their dedication to business broadband has paid off.
ISPAs 2007 - Best Consumer ISP - Winner
The judges were impressed with Eclipse’s rapid delivery of its broadband services and uncapped broadband.
ISPAs 2007 - Best Consumer Broadband - Finalist
Eclipse gained recognition for their provision of consumer broadband, though they were pipped to the win by Datanet.
- Company history
Eclipse Internet is a UK-based ISP which operates from Exeter, Devon. The company is best known for its fantastic commitment to its customers and, consequently, the unbeaten customer satisfaction response. For example, 90% of existing customers say they are so satisfied with Eclipse’s reliability and support that they would recommend the ISP to friends and family.
The company was established in 1995 and specialised in providing dial-up services to homes and businesses in the South West. Since then the company has expanded and now serves customers right across the UK, providing both dial-up and broadband services.
Eclipse Broadband first began to provide broadband services through BT’s existing ASDL service in 2001. By 2004 they were bought out by Kingston Communications and a year later began providing combined digital services, providing excellent rates on digital television, landline and broadband packages.
- Customer service
Customers have complete control over their account with Eclipse with online account management, which enables users to view or amend their details without picking up the phone. Eclipse's online knowledge base also offers complete support, and will answer most broadband queries.
To contact a member of the Eclipse broadband team directly, customers can log a query online with the UK-based online support team.
Alternatively customer support phone lines are open 8am to 8pm weekdays and 9am to 5pm Saturday for technical support.
Eclipse won a coveted recommendation from Which? in recognition of its high customer service standards and fast, reliable connections.
Eclipse provides a free wireless router with all broadband packages. customers can choose between a standard wireless router or one that is 3G to give you back-up in the event that your home broadband goes down.
Installation is easy and includes the added benefit of free activation on all 12-month contracts.
- Software features
VIRUSshield software is included free on all Eclipse broadband packages providing a high level of security against computer viruses. Not only does it prevent virus attacks but also scans emails and will detect any unwanted threats. With automatic updates every four hours customers can be sure they are receiving the very latest in security software.
Additionally, SPAMshield provides further reassurance by marking and reducing unwanted junk emails, which can be a real nuisance!
- Email features
Eclipse home broadband customers benefit from 10 Email addresses as standard.
By recommending Eclipse to friends and family, customers will receive up to £30 for each referral. The amount of referrals depends on the customer, but can be increased by using the Eclipse marketing banner. As it’s unlimited, more referrals equals more money!
Exeter Castle telephone exchange will benefit from a BT upgrade.
Oliver Folkard - 28th October 2011
Clodagh Murphy on challenging the "big boys” of UK broadband.
Jonathan Leggett - 20th September 2011
Eclipse Internet has launched a new range of Lightspeed fibre broadband deals...
Ewan Taylor-Gibson - 20th September 2011
Eclipse Internet has been named a Which? recommended broadband provider for the...
Oliver Folkard - 19th August 2011
Many small business owners understand little about issues such as latency and...
Ewan Taylor-Gibson - 16th August 2011
Broadband provider Eclipse Internet is offering two months' free broadband to...
Ewan Taylor-Gibson - 15th August 2011
Customer reviewsWrite a review
I've been on fibre now for a year. 39meg download, no traffic shaping and rock solid connection. Not the cheapest but customer service is the best I've had. A recent issue at the exchange and eclipse were excellent, keeping me informed by phone calls every few days until it was sorted. Not the cheapest, but remember you get what you pay for, especially from an ISP. Highly recommended.carpangler, 15th September 2011
exellent, no problems, been with eclipse for few years now.Ann, 7th July 2011
I'm made up with Eclipse. Been with them for three years and not a single outage. Can't ask for more.Matt Barlow, 19th May 2010
I've been with Eclipse for a few years now and the quality of service has been excellent. I get 6-7downlink and 0.5 uplink on a consistent basis. Their customer support is great and the website allows you to do a lot of configuration changes quickly and easily. I would definitely recommend them.Andrew Hall, 2nd May 2009