Fuel Broadband features
- Home phone / calls
- Free connection
- Free wireless router
- Home broadband
- ADSL broadband
- Company history
Fuel broadband rebranded from Primus in 2014 and is a highly regarded, award-winning service provided by New Call Telecom, an innovative, young company run by experienced UK Telecoms sector specialists.
New Call Telecom took control of Primus Telecommunications LTD on October 1st 2010 and soon built on its product range with enhanced services and even cheaper call rates.
Fuel Broadband is regarded as one of the UK's best value providers, with a suite of attractive products that for home broadband and business broadband customers.
- Customer service
Fuel broadband customer support is highly rated by subscribers and industry experts.
Fuel’s call centre is open between the hours of 8pm and 9pm and is free of charge for all subscribers. Alongside this, a list of frequently asked questions (FAQs) is available on the site, detailing solutions to common problems. The advice includes everything from explanations of billing to step by step instructions to enable customers to fix minor problems with routers and phones.
Home phone customers also get an itemised e-bill to make it easy to track your call costs and save on administration costs. The savings made are then passed on to customers.
All Fuel broadband and calls packages come with a free wireless router to enable a single connection to be shared among multiple web-enabled devices.
Free connection is also standard across Fuel broadband and calls product range.
- Software features
To ensure subscribers are kept safe from viruses while online, security software is provided free for all customers signing up with Fuel broadband and home phone packages.
Fuel broadband is also offering customers a £25 Amazon voucher when they recommend the company to a friend.
Fuel Broadband news
ADSL broadband is sufficient for residential uses, says Fuel.
Ewan Taylor-Gibson - 3rd October 2014
Primus Saver offers unlimited broadband and calls for £4 per month.
Oliver Folkard - 23rd July 2013
Unlimited broadband costs just £2 per month with Primus Saver.
Oliver Folkard - 13th May 2013
Primus broadband deal gains 40GB monthly usage allowance.
Ewan Taylor-Gibson - 15th April 2013
Primus has launched a new broadband and home phone package costing just £1.20 per...
Ewan Taylor-Gibson - 17th July 2012
Consumers signing up for Primus Saver online can pay just £2.99 per month for...
Ewan Taylor-Gibson - 3rd June 2011