John Lewis Broadband features
- Home phone / calls
- Free wireless router
- Fibre optic broadband
- ADSL broadband
- Off Network
- Company history
With a long tradition as one of the UK’s best-loved retailers, John Lewis announced it was entering the broadband market in April 2012.
Named Britain’s favourite electricals retailer of 2012, the move is aimed at building on its long-held position of trust in the consumer electronics sector by selling broadband alongside gadgets and computers at the point of sale.
- Customer service
John Lewis broadband customers get use of a Freephone customer service number that’s free to call from all UK-registered landlines.
Call 0800 022 3300 for round the clock technical support. Customer service reps will be available on the same number between 9am and 6pm seven days a week to answer all general queries.
An online portal is available complete with technical support guides for customers who prefer to tackle a problem themselves. The same portal also lets them manage their account.
John Lewis Standard, Unlimited and Fibre broadband customers get a free router using Wireless N technology to allow a single connection to be shared easily throughout homes.
Standard and Unlimited customers get the Technicolour TG582 router, which features four ethernet ports for wired connections to PCs, Macs and games consoles. Wireless security is also included.
Fibre subscribers, meanwhile, get the Netgear N150 WNR1000 router. This features five Ethernet ports, a double firewall, wireless security and live parental controls.
The top of the range Fibre product offers speeds of up to 38Mbps, while the maximum for the Standard and Unlimited packages is 16Mbps. As ever, however, real-world speeds depend to some extent on customers’ locations.
One of the best things about John Lewis broadband is that, unlike some providers that charge according to customer density in a particular area, subscribers with John Lewis broadband will pay the same rate for a select broadband package irrespective of location.
- Software features
John Lewis broadband customers using the service on a PC get Bullguard’s security package free of charge. This comprises antivirus, antispyware, firewall, spam filter and online backup protection and can be downloaded once customers’ service is up and running.
Apple Mac users do not get free protection. But instead qualify for cut-price security software from Intego, which is available at a discount of up to 32 per cent.
- Email features
All John Lewis broadband customers get free webmail, allowing them to send and receive emails anywhere in the world.
John Lewis Broadband news
Major high street retailer John Lewis has launched a new range of broadband deals.
Oliver Folkard - 20th April 2012
John Lewis stores across the UK are gaining wireless broadband hotspots courtesy of...
Oliver Folkard - 24th October 2011