Latest John Lewis Broadband deals

John Lewis Broadband - latest deals

  • Broadband and calls packages from £11
  • Unlimited broadband for £18
  • Freephone customer support, all day every day

Order online or call 0800 088 2023

Latest offer

John Lewis Broadband

  • No activation fee
  • Inclusive calls
  • Wireless router included
  • PC security package included
Buy now

John Lewis Broadband packages

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1
Technicolour TG582

John Lewis Unlimited

Free wireless router and evening & weekend calls included. No activation fee and PC security package included.

New: 6 MONTHS FREE if you buy any internet-enabled device! FREE wireless router, FREE calls & FREE PC security

More info

up to* 16Mb
unlimited 12 months £18.00 price details Buy now 0800 088 2023
2
Technicolour TG582

John Lewis Standard

Free wireless router and evening & weekend calls included. No activation fee and PC security package included.

New: 6 MONTHS FREE if you buy any internet-enabled device! FREE wireless router, FREE calls & FREE PC security

More info

up to* 16Mb
20GB 12 months £11.00 price details Buy now 0800 088 2023
3
Technicolour TG582

John Lewis Fibre

Super-fast fibre broadband. Free wireless router, evening & weekend calls included. Free PC security. No activation fee.

New: 6 MONTHS FREE if you buy any internet-enabled device! FREE wireless router, FREE calls & FREE PC security

More info

up to* 38Mb
100GB 12 months £25.00 price details Buy now 0800 088 2023
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*The "up to" speed displayed in Mb is the maximum possible speed you are likely to receive for this product. The actual speed you will get depends on your cabling, your area and (with non-fibre optic products) time of day and how far you are from the telephone exchange. Most providers will tell you the likely speed you will receive when you begin your online sign up - this may differ from the speed displayed in the table.

John Lewis Broadband features

Services

Services

  • Home phone / calls
  • Free wireless router
  • Fibre optic broadband
  • ADSL broadband
  • Off Network
Company history

Company history

With a long tradition as one of the UK’s best-loved retailers, John Lewis announced its entry into the broadband market in April 2012.

Named Britain’s favourite electricals retailer of 2012, the move into this sector has seen John Lewis build on its long-held position of trust in the consumer electronics sector by selling broadband alongside gadgets and computers at the point of sale.

Customer service

Customer service

John Lewis broadband customers get use of a Freephone customer service number that’s free to call from all UK-registered landlines.

Call 0800 022 3300 for round the clock technical support. Customer service reps will be available on the same number between 9am and 6pm seven days a week to answer all general queries.

An online portal is available complete with technical support guides for customers who prefer to tackle a problem themselves. The same portal also lets them manage their account.

Equipment

Equipment

John Lewis Standard, Unlimited and Fibre broadband customers get a free router using Wireless N technology to allow a single connection to be shared easily throughout homes.

Standard and Unlimited customers get the Technicolour TG582 router, which features four ethernet ports for wired connections to PCs, Macs and games consoles. Wireless security is also included.

Fibre subscribers, meanwhile, get the Netgear N150 WNR1000 router. This features five Ethernet ports, a double firewall, wireless security and live parental controls.

The top of the range Fibre product offers speeds of up to 38Mbps, while the maximum for the Standard and Unlimited packages is 16Mbps. As ever, however, real-world speeds depend to some extent on customers’ locations.

One of the best things about John Lewis broadband is that, unlike some providers that charge according to customer density in a particular area, subscribers with John Lewis broadband will pay the same rate for a select broadband package irrespective of location.

Software features

Software features

John Lewis broadband customers using the service on a PC get Bullguard’s security package free of charge. This comprises antivirus, antispyware, firewall, spam filter and online backup protection and can be downloaded once customers’ service is up and running.

Apple Mac users do not get free protection. But instead qualify for cut-price security software from Intego, which is available at a discount of up to 32 per cent.

Email features

Email features

All John Lewis broadband customers get free webmail, allowing them to send and receive emails anywhere in the world.

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Need to speak to John Lewis Broadband? Call 0800 088 2023