Services

• Home phone / calls
• Mac compatible
• Free connection
• Free wireless router
• Home broadband
• ADSL broadband

Company history

Tesco began life in 1919 as a market stall in Hackney selling surplus groceries. Since then it has grown to become one the world’s largest companies, diversifying from its core retail business into everything from personal banking to film making.

Tesco broadband arrived in August 2004, when its initial offering was launched in conjunction with NTL and delivered over BT phone lines. November 2009 saw Tesco go into partnership with Cable & Wireless, as it looked to raise its subscriber base and compete more effectively with more established telecommunications firms.

Customer service

Tesco broadband’s customer care centre is open 365 days a year to help with technical issues and problems. Daytime calls are charged at 6.5p per minute, plus 5p per minute from BT lines between Monday and Friday. You can reach them on 0844 556 3550.

Alongside the telephone customer support, Tesco also offers answers to frequently asked questions (FAQ) online. These give simple to understand instructions for everything from setting up the router supplied with all packages as well as assistance with security issues.

Equipment

All Tesco broadband packages come with a free wireless router to enable the super fast up to 20Mb broadband connection to be shared among multiple web-enabled devices.

Unlike some broadband providers, Tesco Broadband does not charge a set up fee. What’s more, because the router fits through the letter box, there’s no need to organise a delivery time.

Depending on which package you choose and whether you sign up for a Tesco landline, Tesco offers free calls to UK landlines either at evenings or weekends or at any time.

Software features

Once you’re set up with Tesco, you’ll instantly benefit from 1,000 free Clubcard points, giving you the chance to get discounts on groceries, homewares and entertainment in stores and online.

You’ll also get free Clubcard points every month, with one point allocated for each pound spend on your bill. These are added automatically to your Tesco Clubcard account.

To make it easy to keep up with your billing, and keep down costs, your monthly bill is viewable online. You can opt for paper billing for an additional fee of £1.25 per month, which can be set up by calling the Customer Care team.

Email features

Tesco broadband does not offer an email service.