- Company history
Tesco began life in 1919 as a market stall in Hackney selling surplus groceries. Since then it has grown to become one the world’s largest companies, diversifying from its core retail business into everything from personal banking to film making.
Tesco broadband arrived in August 2004, when its initial offering was launched in conjunction with NTL and delivered over BT phone lines. November 2009 saw Tesco go into partnership with Cable & Wireless, as it looked to raise its subscriber base and compete more effectively with more established telecommunications firms.
Tesco broadband has made a name for itself for consistently paring down its broadband prices and the quality of its value broadband offering. In 2013, this was underlined when it cut the price of broadband to £2 per month.
- Customer service
Tesco's UK-based broadband’s customer care centre is open 365 days a year to help with technical issues and problems.
Alongside the telephone customer support, Tesco Broadband also provides answers to frequently asked questions (FAQ) on its website. These give simple to understand instructions for everything from setting up the router supplied with all packages as well as assistance with security issues.
All Tesco Broadband deals come with a free wireless router to enable the super fast up to 16Mbps broadband connection to be shared among multiple web-enabled devices.
Unlike some broadband providers, Tesco Broadband does not charge a set-up fee.
Depending on which package you choose and whether you sign up for a Tesco landline, Tesco offers free calls to UK landlines either at evenings or weekends or at any time.
- Software features
Perhaps the best thing about Tesco Broadband is that your payments entitles you to Clubcard points, giving you the chance to get discounts on groceries, homewares and entertainment in stores and online.
Clubcard points are given out every month, with one point allocated for each pound spend on your bill. These are added automatically to your Tesco Clubcard account.
To make it easy to keep up with your billing, and keep down costs, your monthly bill is viewable online. You can opt for paper billing for an additional fee of £1 per month, which can be set up by calling the Customer Care team or by changing your 'bill preference' when you log into your account at the Tesco broadband site.
- Email features
A tesco.net email address is available to every customer.
Broadband services were lost at noon on Tuesday for thousands of customers.
Ernest Doku - 22nd April 2015
TalkTalk acquires 70,000 broadband users and a content streaming platform.
Ernest Doku - 8th January 2015
New Tesco customers can receive free broadband for 12 months.
Ewan Taylor-Gibson - 27th October 2014
Tesco broadband deals offer a variety of add-ons, including Chromecast.
Ernest Doku - 29th July 2014
New broadband deal offers free broadband for one year.
Ernest Doku - 20th May 2014
Tesco is set to launch fibre broadband, new information suggests
Ernest Doku - 24th January 2014
Tesco launches a new 12 months' free broadband and phone deal.
Ewan Taylor-Gibson - 18th November 2013
Tesco offers free broadband to customers buying a connected device.
Oliver Folkard - 2nd October 2013. 1 comment
Customer reviewsWrite a review
150% pleased with my tesco home phone and broadband. 5* customer service, phone and BB running just fine, no speed problems. Superb after sales, lovely people to deal with. Does exactly what it says on the tin. ChristopherChristopher Bater, 28th August 2014
Very Happy with my Tesco Broadband. Up and running in no time with router and I now have a Sony Experia phone which connects to my wifi when I am at home. Complaints? Wish I had waited a week or so as I missed out on Teso voucher for £30!Margaret Watson, 2nd February 2013
Had a few problems but these were sorted efficiently by UK based call centre.
For value for money Tesco gets my vote. If you want fast, maybe look esleware.Helen Forsyth, 22nd January 2012
Tesco was the cheapest broadband I could find on the market.
So far, so good. It's reliable, not the fastest but at £2.50 a month, I'm not complainig.Jenny, 23rd February 2012