XLN Telecom features
- Business broadband
- Company history
XLN was established in 2002 in London by Christian Nellemann and Anthony Karibian. Since then it has gone on to become one of the UK’s fastest growing telecoms service providers.
At the core of its business is a mission to provide small business with low phone rates and a reliable, fast broadband service. This commitment to quality has seen it amass over 120,000 business customers across the UK and scoop a slew of awards.
- Customer service
XLN offers some of the highest customer service levels in the business broadband market.
Choose XLN and you’ll get an award-winning UK based call centre staffed by experienced professionals who are trained in all aspects of the business to ensure callers aren’t passed around different departments. XLN also pledges to answer all email correspondence within 24 hours.
XLN’s excellent customer support levels were underlined by its strong showing in surveys conducted by Ofcom accredited service comparison site Topcomm. XLN was deemed number one for accurate billing, speedy resolution of problems and quick repairs.
Select XLM packages include a free wireless router so that a single business broadband connection can be shared among multiple users.
XLN also provides engineer support for £75 callout charge. The engineer can assist you with everything from fixing faults to the initial set up.
- Software features
XLN’S Secure service, free with some packages, includes a full gamut of services to keep you safe online. As well as anti-virus, this includes anti-spyware, a firewall and abuse control to block access to sites unsuitable for employees to access during working hours.
To cover you in emergencies, XLN also offers up to 1GB of online back-up storage to ensure that important files aren’t lost.
XLN Secure is inclusive with the company’s Business Broadband Plus and Total Business Plus packages. Opt for either the Business Broadband and Total Business package and it’s an additional £3.95 per month.
- Email features
Anti-spam comes with packages featuring XLN Secure to keep your inbox free of unwanted and potentially harmful messages.
Select XLN packages also provide up to five business email addresses.