We are regulated by the financial services watchdog
The Financial Services Authority (FSA) oversees the regulation of financial products, and this includes car insurance products.
uSwitch.com collects all relevant details from you and passes them on to insurers and insurance websites in order to generate an estimated quote on our website. If you choose to apply for a product you will be directed to the supplier's own website or in some instances you can also purchase a policy from insurers by phone. By providing your relevant details to uSwitch.com and proceeding with a selected insurer's quote you are agreeing to insurers' separate terms and conditions which you should read.
uSwitch.com introduces customers to insurers. We do not advise, recommend or sell car insurance. We are also not responsible for or in connection with, any insurance products or services. Your chosen supplier will process your application and send you any relevant policy documentation. uSwitch.com will send you a confirmation email with details of the supplier and product you selected.
How you can complain
Here is the uSwitch complaints procedure:
Step 1
If you have any enquiries about the uSwitch.com car insurance comparison service, please contact the uSwitch.com customer service team on:
Telephone: 0800 051 3307
Email:customerservices@uswitch.com
Post: Customer services, uSwitch Ltd, 111 Buckingham Palace Road, London SW1W 0SR
Customer services will respond to your enquiry as quickly as possible, which we trust will resolve the matter.
Step 2
If you feel the matter has not been resolved to your satisfaction, you can ask for your case to be reviewed by uSwitch Ltd and a final decision will be made on behalf of the Chief Executive Officer.
Step 3
If your query is regarding an FSA regulated product and you are still not satisfied with our responses, you can request the Financial Ombudsman Service to review your case. The Financial Ombudsman can be contacted at: South Quay Plaza, 183 Marsh Wall, London E14 9SR or emailed at enquiries@financial-ombudsman.org.uk
uSwitch is also authorised and regulated by the Financial Service Authority, and our registration number is 312850. This information can be checked on the FSA's register by visiting their website or by contacting them on 0845 606 1234.
Our FSA authorisation allows uSwitch.com to collect all relevant details from you if you choose to apply for a product, and forward them to the selected supplier. Your chosen supplier will process your application and send you any relevant policy documentation. uSwitch.com will send you a confirmation email with details of the supplier and product you selected.
Let uSwitch find you the right car insurance for you
Now that you know that we are regulated by the FSA, and that the FSA authorises us to do all the legwork for you, why delay? Compare car insurance today.