A new change to insurance law providing consumers with better protection has arrived – we look at how it works
A new law requiring insurers rather than policyholders to ensure accurate information is provided for quotes has come into force. The Consumer Insurance (Disclosure and Representations) Act 2012, which was enforced on 6 April, shifts the responsibility for gathering required information onto insurers rather than the consumer.
Before the Act was passed, if you took out a car, home, travel, medical, critical illness or life insurance policy, you had to divulge all information that could be relevant to a potential claim – if you failed to volunteer any details your insurer later deemed relevant, your policy cover could be void and claims rejected.
Personalised policy questions
The Financial Ombudsman Service (FOS), which tackles disputes between insurers and policyholders, has welcomed the new legislation, saying that ‘consumers can now have more confidence when taking out an insurance policy.’
According to the FOS, a significant proportion of insurance claims are turned down because people failed to mention factors that insurers considered to be relevant to a potential claim. Typical reasons for rejecting a claim include failing to disclose:
- any driving conviction (which may include fixed penalty fines)
- all medical conditions (including childhood ailments)
- previous accidents (even if these did not result in a claim for loss)
No more vague insurance queries
The new law will require insurers to ask questions that are relevant to you, rather than so-called ‘laundry list’ enquiries – vague or generic queries that simply ask whether you’ve ever had a problem with your eyes, heart, or back, for instance.
These questions don’t drill into personal circumstances or take into account the average person’s lack of expert knowledge in what relationship one medical condition might have to another.
A good law for consumers
Until April, insurance law was based on the Marine Insurance Act of 1906 – legislation which effectively penalised those who didn’t foresee every element of information subsequently required by the provider.
The 1906 Act was never intended for people seeking car, critical illness or travel insurance – these policies didn’t exist for Edwardian consumers. Instead, it was required reading for City-types wanting to seal shipping deals in the shadow of Lloyds of London.
The new Act is up-to-date and will protect anyone buying a policy directly from an insurer, via a broker, or through a comparison site. You still have to ensure that your details are accurate, but the onus will be on insurers and brokers to ask you for the information required when creating a policy quote.
And, in the event of a dispute, you’ll still be able to take the matter to the Financial Ombudsman Service.