Credit Card Customer Satisfaction Awards 2010

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The uSwitch Credit Card Customer Satisfaction Awards go to the top voted credit cards in any of our eleven categories. From interest rate charges to value for money to great customer service, you can see which credit card providers are winning over the masses and which leave room for improvement. 

Would you like to see how your credit card performed? If you're not with an award-winner it could be time to switch your credit card.

 See the results in full

Award 

1st

2nd

3rd

Best overall satisfaction

 

American Express

92%

M&S Money

91.68%

Nationwide

88.86%

Most likely to be recommended

 

American Express

81.26%

Co-operative Bank

80.82%

Tesco 

80.70%

Customer service

 

M&S Money

82.73%

   

Co-operative Bank

82.21%

 

 

American Express

80.95%

Payment services

M&S Money

92.53%

Tesco 

 89.84%

 

American Express

89.68%

Application process

 

American Express

81.11%

Virgin

79.38%

Capital One

78.57%

 Online services

Egg

89.68%

 

American Express

83.09%

Virgin

75.59%

 

Balance transfers 

Virgin

66.84%

 

  Santander

43.91%

 

Egg

43.34%

 Interest rate charges

Co-operative Bank

26.69%

  Santander

26.15%

Virgin

23.23%

 Product information

  

American Express

83.87%

M&S Money

82.78%

Co-operative Bank

82.67%

Billing services

M&S Money

94.29%

Co-operative Bank

93.08%

 

American Express

92.25%

Value for money

 

American Express

86.07%

Co-operative Bank

81.91%

Tesco 

 80.38%

 

See the results in full 

Research referred to in the release was conducted online by YouGov between 30/11/10 and 03/11/10 (sample size 10,107 adults).