See which credit card providers came out on top in this year’s satisfaction survey
The uSwitch Credit Card Awards are presented to the best credit card providers currently on the market in any of our eleven categories. More than 10,000 UK cardholders were surveyed during November 2010 to find out which companies had the most satisfied customers.*
From interest rate charges to value for money, you can see exactly which providers are winning over the masses – see our tables below for the top three companies in each category.
Can’t find your card provider? If you’re not with an award-winner it could signal the time to switch your credit card.
2011 Award for best overall satisfaction
2011 Award for most likely to be recommended
2011 Award for customer service
2011 Award for payment services
2011 Award for application process
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1st
American Express
81.11%
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2nd
Virgin
79.38%
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3rd
Capital One
78.57%
2011 Award for online services
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1st
Egg
89.68%
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2nd
American Express
83.09%
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3rd
Virgin
75.59%
2011 Award for balance transfers
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1st
Virgin
66.84%
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2nd
Santander
43.91%
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3rd
Egg
43.34%
2011 Interest rate charges
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1st
Co-operative Bank
26.69%
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2nd
Santander
26.15%
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3rd
Virgin
23.23%
