Sample letters to creditors

Get in control of your debt

Get in control of your debt

  1. Take the first step towards getting out of debt and find a solution that's right for you, with our debt help tool.

These letter templates, which have been provided by the debt advice charity Credit Action, will help you to negotiate with your creditors if you are having financial difficulties and experiencing difficulty repaying your debts.

Negotiating with priority creditors

Send this letter, along with your financial statement, to alert your priority creditors that you are having problems and to make an alternative offer of payment. Find out what your priority debts are.

Negotiating with non-priority creditors

Use this letter to make your offer to secondary, or non-priority, creditors. Send it with your financial statement and a schedule of how you plan to repay your non-priority debts.

Freezing your interest

If creditors refuse to freeze your interest, use this letter to ask them to reconsider.

If your creditor refuses your offer

If your creditor refuses your repayment offer, this letter asks your creditors to reconsider.

If you have no money to offer

Use this letter to deal with non-priority debts if you have no money to offer your creditors.

Tips for negotiating with your creditors

  1. Start your negotiations by dealing with your priority debts - these are the ones that need to be repaid the most urgently.
  2. Don't offer all your income to one single creditor - make sure you divide it between them.
  3. Don't feel pressurised to make payments you can't afford - it will only make your situation worse in the long term.
  4. Even if creditors don't agree to your reduced payment offer, you should still pay them anyway - it will start to reduce your debt and may convince them to change their mind.
  5. Get receipts for your all your payments and confirm any agreements you make in writing.
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