Customer satisfaction survey 2009

Who won the 2009 uSwitch Energy Awards?

The 2009 uSwitch Energy Customer Satisfaction survey revealed exactly what you think of your energy suppliers.

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Click to view the most recent uSwitch Energy Award winners.

Find out who the best and worst performers were in this year's survey and see how your supplier measured up against the others. We've given awards in eleven categories including value for money, customer services and overall customer satisfaction.

Who came out on top

This year, Scottish and Southern Energy have come out on top for overall customer satisfaction for their 6th survey running and improved their score over last year by 4% npower sit at the bottom of the table for the second year running, but their overall score has improved by an impressive 8% since our last survey.

We're happy to report that all the suppliers have managed to improve on their scores from last year, with a huge 11.3% improvement being seen by British Gas.

Scottish and Southern Energy consistently score the highest for their customer services and this year is no exception, as they emerge in the top spot a 6th time.

E.ON scored an impressive 77% satisfaction score for their transfer process, as customers found their switching experiences smooth and straightforward.

Scottish and Southern also came out ahead for their good quality billing services, with 70% of their customers satisfied.

See how your supplier performed in the table below and find out if it's worth considering the switch to one of our award winners:

Find our how all the suppliers have performed on our last 4 customer satisfaction surveys on the table below.

What the customers say

"I transferred to them E.ON in January and the transfer was efficient and well-managed. I have also been able to discuss payment rates and have had accurate bills and lower prices than under my previous provider. I am very pleased I transferred. It has been a good experience so far" -E.ON customer

"Excellent online management of bills, accurate bills, and low prices" - ScottishPower customer

"Price comparison has shown them to be the cheapest, easy to understand bills, meter readings every six months" - Scottish and Southern Energy customer

"Good supply, excellent customer service and (most importantly) they do what they promise when they promise to do it" - British Gas customer

The survey explained

Every year uSwitch commissions the independent research organisation YouGov to carry out a survey of the UK's energy suppliers. The survey was conducted online in September 2009 and received 5090 respondents from YouGov's extensive panel, which covers adults of all ages, socio-economic groups and regions of Britain.

Respondents answered a number of questions including; whether they would recommend their supplier to a friend, whether they thought their supplier had good online services and whether they thought their supplier gave them good value for money.

uSwitch then calculated the results for each supplier in each category, based on the proportion of customers who expressed satisfaction. For statistical validity, results are only recorded where a supplier had more than 200 responses.

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