The 2010 uSwitch Energy Customer Satisifaction survey revealed exactly what you think of your energy suppliers.
The number of people who are satisfied with their energy supplier has reached a record high.
but despite this only 58% of people are satisfied with customer service and only 45% are satisfied that their supplier has them on their best deal, according to the latest independent Customer Satisfaction Report from uSwitch.
SSE (Scottish and Southern Energy) comes out on top for the 7th time in a row, coming top in 6 out of 11 categories and with almost eight in ten of their customers (79%) satisfied
npower stays at the bottom of the class for the 3rd year running, but did achieve an 11% improvement in its satisfaction rating, making it the biggest improvement out of any supplier this year.
ScottishPower has also made improvements and has shot from 5th to 3rd place after improving its customer satisfaction levels by 10%. Read the full Energy Customer Satisfaction Report story.
See how your energy supplier performed in our customer satisfaction survey - if you're not with an award-winner, it could be time to switch.
Overall customer satisfaction
| 1 | 2 | 3 | 5 | 6 | Average | |
|---|---|---|---|---|---|---|
 78.6% |
 74.8% |
  73.1% |
 72.8% |
 65.5% |
73% | |
Most likely to be recommended
| 1st | 2nd | 3rd | 4th | 6th | Average | ||
| Supplier and score | 59.4% |
54.5% |
 53.3% |
51.6% |
42% |
52.1% | |
Value for money
| 1st | 2nd | 3rd | 4th | 5th | 6th | Average | ||
| Supplier and score | 63.5% |
61.5% |
60.9% |
58.3% |
57.2% |
53.8% |
59.2% | |
Best deal for you
| 1st | 2nd | 3rd | 4th | 5th | 6th | Average | ||
| Supplier and score | 49.6% |
47.5% |
47.2% |
46.3% |
43.7% |
37.5% |
45.3% | |
Customer service
| 1st | 2nd | 3rd | 4th | 5th | 6th | Average | ||
| Supplier and score | 67.9% |
61.4% |
56.5% |
55.6% |
54.4% |
51% |
57.8% | |
Billing services
| 1st | 2nd | 3rd | 4th | 5th | 6th | Average | ||
| Supplier and score | 73% |
72.3% |
71.6% |
71.3% |
71.2% |
60.5% |
70% | |
Meter services
| 1st | 2nd | 4th | 5th | 6th | Average | |
| Supplier and score | 65.8% |
64.2% |
62.8% |
60.6% |
55.4% |
62.2% |
Online services
| 1st | 2nd | 3rd | 4th | 5th | 6th | Average | |
| Supplier and score | 57.2% |
57% |
56.6% |
50.5% |
44.2% |
43.3% |
51.5% |
Reward schemes
| 1st | 2nd | 3rd | 4th | 5th | 6th | Average | |
| Supplier and score | 51.9% |
36.9% |
33.5% |
26.8% |
20.1% |
17% |
31% |
Energy efficiency
| 1st | 2nd | 3rd | 4th | 5th | 6th | Average | |
| Supplier and score | 43% |
35.6% |
32.6% |
31.1% |
25.1% |
20.7% |
31.3% |
Transfer process
| 1st | 2nd | 3rd | 4th | 5th | 6th | Average | |
| Supplier and score | 84.3% |
82.8% |
80% |
79.6% |
75.7% |
73.5% |
79.3% |
The survey explained
Every year uSwitch commissions the independent research organisation YouGov to carry out a survey of the UK's energy suppliers.
The survey was conducted online between 10th and 13th August 2010. A total of 5,070 UK energy customers took part in the survey.
Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.
Customers with two suppliers were asked to provide their level of satisfaction with their supplier separately for gas and electricity, dual fuel customers were only asked to rate their supplier once.
The customer satisfaction scores were then calculated as follows ("Supplier A" used as an illustrative example). Sum the total number of gas and electricity customers who were very or fairly satisfied with the service provided to them by Supplier A, then divide by the total number of Supplier A's gas and electricity customers who answered the question.
A Dual Fuel response is classed as both a gas and an electricity response. For statistical validity, results are only recorded where a supplier had more than 200 responses.