Frequently asked questions

Why are you asking for this information?

What information do you collect?

The information we collect on this page and subsequent pages is used to work out how you use gas & electricity in your home. We keep the process as simple and relevant as possible, only asking for information that will help find you the best deals.

Why do you want to know?

The cost of certain plans depends on factors such as how much gas & electricity you use, when you use it and how you pay the bill. By looking at your current deal, we can provide an accurate comparison of how much money you could save by switching.

Basically, we are only asking questions essential for helping get you get the best deal. There is no hidden agenda. It's all about finding out what you want and delivering tailor-made results.

Will you keep my information?

Your information is only stored if you continue through the steps and confirm or save your application. Our application pages are protected by the VeriSign encryption system, which protects all the details you give on our secure pages. In accordance to Data Protection guidance we only hold information for as long as necessary.

Why do you want my email address?

We ask for your email address so that we can email you a copy of your comparison results when we've found the best deal for you.

Why do you want my phone number?

We ask for your phone number so if you aren't able to complete your switch, we'll give you a call to see if we can help.

Do I have Economy 7?

You have Economy 7 if:

  • you pay two different rates for your electricity,
  • your meter has two sets of dials on it (marked 'high' and 'low' or 'day' and 'night'),
  • your Meter Point Access Number (MPAN) starts with '02'.

We need to know this so we can show you relevant tariffs.

If you want to:

  • switch from an Economy 7 meter to a normal meter,
  • switch to an Economy 7 meter from a normal meter,

you'll need to contact your energy supplier directly.

What is Economy 7?

Economy 7 customers are charged different rates depending on the time of day they use electricity.

Electricity is charged at a lower rate, per unit, when used at night. But, before you get too excited about the fact that you take your showers after work, night actually means the middle of the night. Although, the time differs for each supplier, the low rate generally kicks in between 1am and 8am.

Maybe I should switch to Economy 7?

You need to use about 20% of your energy consumption at night to make a saving. Economy 7 may be the most cost effective option for you, or you may discover you can save money simply by switching suppliers. Please note you need to have an Economy 7 meter to switch to Economy 7.

Can I compare Economy 7 prices on uSwitch.com?

If you are already an Economy 7 customer, you can switch to a new Economy 7 plan using uSwitch.com. But, if you want to switch away from a standard meter to Economy 7, you will have to arrange a new meter with your current supplier first.

I can't see my supplier listed

If you can't see your supplier make sure you click the 'more suppliers' button to see all suppliers available. Suppliers also sometimes change names or are bought by other companies. If you could not see your current supplier in the list, please check the table below to see if your supplier has changed name.

Gas suppliers

For… Choose…
British Gas Home Energy British Gas
British Gas Trading British Gas
Centrica British Gas
East Midlands Electricity E.ON
Equigas EBICo
London Electricity EDF Energy
MEB npower
Midlands Electricity npower
Midlands Gas E.ON
Nwy Prydain British Gas
Powergen E.ON
Scottish Gas British Gas
SWEB EDF Energy

If you could not find your gas supplier in the table you can ring the Transco Meter Helpline on 0870 608 1524.

Electricity suppliers

You can find out who your electricity supplier is by ringing your local electricity distribution company. You should ask for their Meter Point Administration Service (MPAS).

Region distribution Phone number
Eastern England 0870 196 3082
East Midlands 0845 603 0618
London 0845 600 0102
Northern Wales, Merseyside & Cheshire 0845 272 2424
West Midlands 0845 603 0618
North Eastern England 0845 070 7172
North Western England 0870 751 0093
Northern Scotland 0870 900 9690
Southern Scotland 0845 270 0700
South Eastern England 0845 601 5467
Southern England 0870 905 0806
Southern Wales 0845 601 5972
South Western England 0845 601 5972
Yorkshire 0845 330 0889

I need help providing supplier or plan information

Got a bill handy?

A recent bill should include all the information you need to answer the questions about your supplier and plan. Once you select the name of your supplier, the plans will change to reflect those available through them.

The most accurate bill to use is an annual statement.

I can't find my plan or tariff name?

Your bill should contain your 'plan' or 'tariff' name somewhere on the page, it may even be on the back. The most common tariff is 'standard', and if you've never switched energy supplier before there's a good chance you're on a 'standard tariff'. And you can always call your energy supplier and ask them.

I don't know what tariff I'm on

You can contact your current supplier for details of your tariff name, consumption and spending.

I don't know who my supplier is

You can find out who your gas supplier is by calling the Meter Number Helpline on 0870 608 1524. To find out who supplies your electricity you can call your regional electricity distribution number. The numbers are:

Region Contact number
Eastern England 0870 196 3082
East Midlands 0845 603 0618
London 0845 600 0102
Northern Wales, Merseyside & Cheshire 0845 272 2424
West Midlands 0845 603 0618
North Eastern England 0845 0707 172
North Western England 0870 751 0093
Northern Scotland 0870 900 9690
Southern Scotland 0845 270 0700
South Eastern England 0845 601 5467
Southern England 0870 905 0806
Southern Wales 0845 601 5972
South Western England 0845 601 5972
Yorkshire 0845 330 0889

Why do you want to know about my property?

We are trying to find out how you use energy in your house. All the information we ask for is in pursuit of finding you the best deal.

What difference does it make how often I cook?

Finding the best gas and/or electricity plans depends on how much of it you actually use. By asking how your oven is powered and how often you cook, we can estimate how much gas and/or electricity you use. The same goes for heating. If we get a sense of your gas and/or electricity habits, we can work out the best plan for you.

Why does it matter about the number of bedrooms and people?

This information will give us an idea about the size of your home, and the number of people who are using the gas and/or electricity supply. We then use our calculator to accurately assess your requirements.

By asking you for this information we can also make sure we include any discounts for which you may be eligible.

So, it's just to help me?

Yes. We are not just wasting your time finding out irrelevant information. It's all to calculate a plan to suit your needs and save you money.

How do I find out my costs?

Why do you want to know?

We are asking you the cost of your bills because in the last step you told us you pay by a quarterly bill, a monthly fixed deposit or an annual amount.

We want to know this amount so that we can get an accurate idea of how much gas and/or electricity you use. We have a sophisticated calculator that works out your consumption or costs based on your costs. Then it works out if you could get a better deal based on another plan. The results will then be able to tell you how much money you could save by switching plans.

OK, so how do I find out my costs?

The easiest way is to look at your bill. Most suppliers send quarterly bills through the post. The total should be highlighted as well as the period it covers.

If you pay by monthly fixed Direct Debit, your bank statement will show the amount you pay each month.

Can you work out my costs for me?

Yes, we can. In the first step, you can select 'No details handy'. We will figure out your consumption by asking you a few questions about how you use your gas and/or electricity – like, how do often you cook - and then we estimate it for you.

Search options explained

By selecting 'Yes' you will only see results that you can switch to with the help of uSwitch.com, this may exclude some supplier plans.

uSwitch.com receives some money from these suppliers, but these commercial relationships have no bearing on the ranking of suppliers in your results. The savings you see will not be affected either. Our reputation is built on our objectivity and impartiality.

By selecting 'No' to the question, you will see all plans, including those that you can switch to with uSwitch.com.

We are working towards being able to help you switch to all gas & electricity suppliers on our site, but we are not quite there yet.

How do we make our money?

Most of our revenue comes from the commission we are paid by suppliers when you switch on uSwitch.com. We also make a small amount from the advertising we have on some areas of the site. But, this doesn't affect the price you pay whatsoever.

If you used our gas & electricity service and applied for a plan with, for example E.ON, and your application was successful, E.ON will pay a small commission to uSwitch.com. If you use our comparison service on one of our partner sites, like MSN, we share the commission we receive with our partner.

If you use our site to research your best deal, and then apply directly with the supplier, we do not earn a commission. We hope, therefore, you understand when we ask you to view plans where you can switch through uSwitch.com.

Other benefits

By signing up through uSwitch.com, we keep the switching process as simple as possible. There's no having to wait in a supplier's call centre queuing system or having to repeat information you have already given us.

If I switch, what do I do about my current supplier?

Will I need to contact my new supplier?

No. We will send you an email as soon as you have filled out your details online and confirmed your switch. Your new supplier will then be in touch with you within 10 - 14 days. They will let your old supplier know that you are switching.

How can I be sure I am not billed twice?

Your new supplier will only start charging you from the switch date. You can rest assured you will not pay twice for the same thing. But, after you receive your switch date, you should contact your bank and cancel any Direct Debits or standing orders you have set up to pay your old supplier.

Am I in a contract with my current supplier?

Normally, an energy contract lasts for 28 days. It's a rolling contract that you can cancel at any point, with 28 days notice. Your new supplier will let your old supplier know they are taking over your supply. Then, four to six weeks later the switch will take place. You will receive a final bill from your old supplier up until the date of the switch.

Will I be charged a cancellation fee?

Under most circumstances, you will not have to pay a cancellation fee to your current supplier. However, there are some exemptions; fixed plans may include a cancellation penalty if you switch before the end of the fixed period. If you are unsure, check the terms and conditions of your plan.

Will I get cut off?

No. You will not notice any changes to your supply. The only difference is your bills will be coming from someone else.

Is your calculated saving accurate?

Are the prices accurate?

Your results have been determined with prices supplied directly by gas & electricity suppliers. We monitor all suppliers continually to ensure our results are comprehensive and accurate.

But, what's it based on?

The price saving is based on the information you have given us about your current supplier and consumption. We use your consumption to match the way you use gas and/or electricity with suitable plans.

Why should I trust you?

uSwitch.com is committed to helping customers find the best value deal for them. Using our service guarantees:

  • Impartiality - No gas or electricity supplier has a share in uSwitch.com and our results are ranked to show the best supplier for you, not us
  • Comprehensive results - We include details of all the licensed suppliers available to ensure you get the full picture
  • Accurate, up to date information - We continually monitor all suppliers to make sure only the latest prices are shown

Why can't I see the suppliers I was expecting?

There are several reasons that certain suppliers may be missing from your results.

What is available to you?

We ask you for your postcode so we can determine which suppliers service your area. It's possible that the supplier you are thinking of isn't available or operates under a different name in your area. Some plans are also unavailable in certain regions.

Name change

It's also possible that the supplier you are thinking of has been acquired by, or merged with, another company resulting in a name change.

Have you selected to view all suppliers?

Our Usage asked question you how you wanted to view your results. You had the option of seeing all suppliers or just those that you can sign up to with uSwitch. Unfortunately it's not possible to switch to all suppliers through uSwitch but you can still compare these suppliers' plans. Just go back to Step 2 and select 'No' to the question 'Show plans we can switch you to today?'. The fact that you can't sign up to some does not affect the results, we are impartial and our commercial relationships do not influence our calculations.

Switch with confidence

How we make money

uSwitch.com has agreed deals with some gas and electricity suppliers to receive a small commission payment when a customer chooses to switch through us. However, this does not affect the rankings of suppliers in your results. Our commercial relationships are in place to help make the switching process as convenient as possible for our customers, and in some cases we can offer online deals that are not available directly from the supplier.

View the suppliers who pay uSwitch.com a commission

Help every step of the way

uSwitch.com's priority is delivering the best customer experience we can. How do we achieve this?

  • If you're new to switching we have a comprehensive library of articles, which can inform and help your switching decision. We recommend you start with the section Why switch?
  • We keep our switching process as simple as we can. The questions we ask are to help us deliver accurate results, which match your needs. And when you switch, we only ask for the information the supplier requires to switch you as quickly as possible
  • We've already thought of the questions you may have and included them at each step. So if you need some guidance, it's just a click away

Accurate impartial results

Our commercial relationships have no bearing on the ranking of suppliers in your results. To ensure you get the whole picture when you make your comparison, we provide information from all the suppliers available through our service.

The rates we use to calculate your results are provided directly by suppliers. We monitor all suppliers continually and update to ensure our results are comprehensive and accurate.

Ofgem

On 19th December 2006 uSwitch.com was awarded full accreditation to the new Ofgem Confidence Code. As the UK's leading energy price comparison and switching website and one of the longest standing signatories to the Ofgem code, uSwitch has been a primary contributor to bringing pricing transparency to the industry. We are delighted to be a part of this new, more robust, Confidence Code and support any initiative that results in increased impartiality, accuracy and greater consumer confidence.

More information on the Confidence Code is available here or you can visit the Ofgem website at www.consumerfocus.org.uk.

Why do people use uSwitch.com?

People use uSwitch.com because we help them make the best decision for them. We don't mind who you switch to, we just care that you switch to the best supplier for you. Switching suppliers saves our customers hundreds of pounds on their bills and is easy to do.

For example, from 10 February 2007 to 28 February 2007 at least 12% of our customers who switched gas and electricity suppliers through our service saved £325 a year. And from 1 January 2006 to 30 June 2006 at least 20% of our customers who switched their home phone provider saved £140 a year.

We're always here to help

Our website has a comprehensive help section to answer any questions you have about switching. If you would prefer to have a helping hand through your switch our customer service team are here to help. And once you've switched, we don't switch off. We can liaise with the suppliers to ensure your switch is as smooth as possible.

Our team are just a phone call or email away:
Phone: freephone 0800 6888 244 or email CustomerServices@uswitch.com

Commission payments

Supplier Pay uSwitch.com commission
Atlantic
British Gas
The Co-operative Energy
Daligas
E.ON
EBICo
Ecotricity
EDF Energy
First Utility
Flow Energy
Good Energy
Green Energy UK
Green Star Energy
isupply Energy
LoCO2 Energy
M&S Energy
npower
OVO Energy
Sainsbury's Energy
Scottish Hydro
ScottishPower
Southern Electric
Spark Energy
SSE
SWALEC
Utility Warehouse
Utilita
Woodland Trust Energy
Zog Energy

How our gas and electricity calculator works

About our energy calculator

The energy calculator calculates the running cost of each tariff, using information provided by the user when they answer questions such as "Current Supplier" and "Consumption details" and employing some basic assumptions. The calculator then checks through all the tariffs available and calculates the money that can be saved by switching to each one from the current supplier.

Assumptions made

In order to build a calculator that applies to everyone and to ensure we do not require users to answer pages and pages of questions, we have to make certain assumptions which are outlined below. Please note the assumptions are applied across all suppliers and tariffs.

Using consumption details

For customers that choose to enter their "consumption details" from their last quarterly bill, our method of annualising this consumption takes into account the time of the year in which the bill was received. This is because quarterly bills will vary depending on which time of the year the bill is produced. So for example a summer bill will generally be cheaper than a winter bill mainly because less energy is needed to heat the home during this time of the year. All of this is taken into consideration when calculating a customer's annual spend.

Creating an estimate based on property type

For customers that have no "consumption details" to hand, we ask a series of questions regarding their household such as the type of property, the number of bedrooms, the quality of insulation etc. The customer's responses for each of these questions provide uSwitch with a profile that enables us to estimate their annual consumption.

How the calculations work

The calculator looks at several variables when calculating the bill sizes for each tariff on the results table. It then works out how much the customer could save by switching from their current supplier to each tariff (assuming they use the same amount of gas and electricity).

Variables

  • Standing Charge (some suppliers charge a fixed daily charge, regardless of how much you use)
  • Unit Rates (these are the costs of using one unit or kilowatt-hour of gas or electricity)
  • Consumption thresholds (some suppliers charge a different, often lower, unit rate once a customer's gas or electricity consumption has passed a certain threshold)

Discounts

We only include discounts that are received year on year in our calculations. Introductory or one off discounts are not included, nor are charges that may be received if a plan is cancelled or altered. Contributions made to charity are also not included in the calculated annual bill.

Discounts we include:

  • Dual fuel discounts
  • Direct Debit discounts
  • Paperless billing discount
  • Online discount - offered to customers who either sign online or manage their account online

Factors affecting the tariffs and suppliers shown

Users can opt to filter out or include tariffs based on the features and preferences they require. If a user for example opts to see only tariffs with no standing charge we will filter out all tariffs that do not offer this facility.

Historic plans

uSwitch.com includes plans that a customer may currently be signed up to in our database of suppliers and tariffs. These include fixed price or capped plans that a supplier previously offered, but has now withdrawn from the market.

Any plans that have been withdrawn are included so the customer can make the most accurate comparison with energy plans available. As they are not available to new customers, they will not be included in our results.

The comparison calculator

The comparison calculator was developed to help you take advantage of the best plans and services from all licensed energy suppliers. When you run a comparison on uSwitch.com, the calculator evaluates a number of factors including your location, your energy consumption, your payment method and the amount you are currently paying to advise you on the best prices and deals to suit your needs.

How the calculator works

The comparison is performed using a simple formula which multiplies your domestic gas and electricity usage by the unit rates of all the licensed energy suppliers available to you, applying standing charges and discounts where applicable.

If you don't know your energy consumption, uSwitch can estimate your usage by asking questions about how you use gas and electricity in your home. We only ask questions that are essential to helping you get the best deals. By profiling your current deal, we can provide a thorough comparison, including details such as how much money you could save by switching.

It's all about finding out what you need and delivering tailor-made results in a table which can be ordered by price, customer service levels or green energy, depending on your priorities.

Estimating your energy usage

Don't worry if you don't have any details to hand about how much energy you use - uSwitch can still help you to get a better deal.

We will ask you a few questions about your home and lifestyle, so we can provide a good estimate of how much energy you use.

It's important to remember that the results you see are based on this estimate. You may use more or less energy than our estimate, so remember to send regular meter readings to your new supplier.

Will I need to contact my current supplier?

No. Once you’ve confirmed your switch, we will notify your new supplier, who will in turn notify your old supplier. The two suppliers will work out a switchover date, and inform you of the date so that you can take a meter reading.

Will I need to contact my new supplier?

No. We will send you an email as soon as you have entered your details and confirmed your switch at step 5. Your new supplier will then be in touch within 10 - 14 days. They will let your old supplier know that you are switching.

How can I be sure I am not billed twice?

Your new supplier will only start charging you from the switch date so you won’t pay twice for the same thing. Your new supplier will contact you after you’ve switched to give you your switch date.

Will I be charged a cancellation fee?

Under most circumstances you will not have to pay a cancellation fee to your current supplier. If you’re on a fixed plan it may include a cancellation penalty if you switch before the end of the fixed period, so check the terms and conditions of your plan. Even if your plan has cancellation fees most suppliers will waive them if you switch within the last month of your plan. If you’re not sure or can’t find the terms and conditions you can always drop us a line on 0800 404 7918.

Do I have to cancel my direct debits?

Just to make sure you are not charged incorrectly we advise you call your bank and cancel your direct debit to your old supplier after the final payment is taken.

Is your calculated saving accurate?

Are the prices accurate?

Your results have been determined with prices supplied directly by gas & electricity suppliers. We monitor all suppliers continually to ensure our results are comprehensive and accurate.

But, what's it based on?

The price saving is based on the information you have given us about your current supplier and consumption. We use your consumption to match the way you use gas and/or electricity with suitable plans.

Why should I trust you?

uSwitch.com is committed to helping customers find the best value deal for them. Using our service guarantees

  • Impartiality - No gas or electricity supplier has a share in uSwitch.com and our results are ranked to show the best supplier for you, not us
  • Comprehensive results - We include details of all the licensed suppliers available to ensure you get the full picture
  • Accurate, up to date information - We continually monitor all suppliers to make sure only the latest prices are shown

What happens if I click "More info"?

Selecting "More info" will give you some more detailed information about the plan you've chosen.

We will show you how your new plan compares to your old plan by providing a full breakdown of charges using the usage details you have provided, as well as explaining the benefits of your new supplier.

Then what?

After you have looked at your new plan in more detail you can decide if you want to go ahead with your switch. At the next step we will ask for more details like you contact information to complete the switch.

What happens if I click "Switch now"?

"Switch now" to continue your switch

Selecting "Switch now" will take you to the next step of the switching process where you will be asked to provide your details to complete the switch. You will need to provide contact information, answer one or two questions from your chosen supplier and provide your banking details if you are paying by direct debit. It should take about five minutes.

Is my information safe?

Yes, our application pages are protected by the VeriSign encryption system, which means your details are safe and secure.

What happens if I click "Confirm my switch"?

"Confirm my switch" to complete your switch

Selecting "Confirm my switch" will complete your switch on uSwitch and we will send your switch request through to your new supplier. Your new supplier will then let you know the switch date, which is normally four to six weeks from the date you sign up on uSwitch.

Should I do anything?

Your new supplier will take care of everything for you, including cancelling your contract with your old supplier. Your old supplier will request a final payment from you if any payments are outstanding. To make sure you are not charged incorrectly we recommend cancelling your direct debit to your old supplier following the final payment.

Why are some plans marked as unavailable on uSwitch?

Sometimes we cannot switch you directly to a plan on our website because:

A plan may be unavailable to you due to your current circumstances e.g. you are currently receiving your gas and / or electricity from the supplier or we do not have a commercial relationship with the supplier.

However we include all plans in your results to ensure we offer you a fair and full comparison.

I still want the plan you can't offer me

If you want to sign up to a supplier that is not available through uSwitch.com, you will have to contact the supplier directly to switch.

What happens to my heating cover if I switch?

Your heating cover is not affected by switching suppliers. Heating cover products are independent from your energy contract. So, even when you have switched, you are still protected by your heating cover contract. Please refer to your heating cover terms and conditions for more details.

How we make money

We have agreed deals with some gas and electricity suppliers to receive a small commission payment when you switch through us. Don’t worry, this does not affect the rankings of suppliers in your results. Our commercial relationships are in place to help make the switching process as convenient as possible for you, and in some cases we can offer online deals that are not available directly from the supplier.

Accurate impartial results

Our commercial relationships have no bearing on the ranking of suppliers in your results. To ensure you get the whole picture when you make your comparison, we provide information from all the suppliers available through our service.

The rates we use to calculate your results are provided directly by suppliers. We monitor all suppliers continually and update to ensure our results are comprehensive and accurate.

Ofgem

On 19th December 2006 uSwitch.com was awarded full accreditation to the new Ofgem Confidence Code. As the UK's leading energy price comparison and switching website and one of the longest standing signatories to the Ofgem code, uSwitch has been a primary contributor to bringing pricing transparency to the industry. We are delighted to be a part of this new, more robust, Confidence Code and support any initiative that results in increased impartiality, accuracy and greater consumer confidence.

More information on the Confidence Code is available here or you can visit the Ofgem website at www.consumerfocus.org.uk.

Commission payments

Supplier Pay uSwitch.com commission
Atlantic
British Gas
The Co-operative Energy
Daligas
E.ON
EBICo
Ecotricity
EDF Energy
First Utility
Flow Energy
Good Energy
Green Energy UK
Green Star Energy
isupply Energy
LoCO2 Energy
M&S Energy
npower
OVO Energy
Sainsbury's Energy
Scottish Hydro
ScottishPower
Southern Electric
Spark Energy
SSE
SWALEC
Utility Warehouse
Utilita
Woodland Trust Energy
Zog Energy

How our gas and electricity calculator works

About our energy calculator

The energy calculator calculates the running cost of each tariff, using information provided by the user when they answer questions such as "Current Supplier" and "Consumption details" and employing some basic assumptions. The calculator then checks through all the tariffs available and calculates the money that can be saved by switching to each one from the current supplier.

Assumptions made

In order to build a calculator that applies to everyone and to ensure we do not require users to answer pages and pages of questions, we have to make certain assumptions which are outlined below. Please note the assumptions are applied across all suppliers and tariffs.

Using consumption details

For customers that choose to enter their "consumption details" from their last quarterly bill, our method of annualising this consumption takes into account the time of the year in which the bill was received. This is because quarterly bills will vary depending on which time of the year the bill is produced. So for example a summer bill will generally be cheaper than a winter bill mainly because less energy is needed to heat the home during this time of the year. All of this is taken into consideration when calculating a customer's annual spend.

Creating an estimate based on property type

For customers that have no "consumption details" to hand, we ask a series of questions regarding their household such as the type of property, the number of bedrooms, the quality of insulation etc. The customer's responses for each of these questions provide uSwitch with a profile that enables us to estimate their annual consumption.

How the calculations work

The calculator looks at several variables when calculating the bill sizes for each tariff on the results table. It then works out how much the customer could save by switching from their current supplier to each tariff (assuming they use the same amount of gas and electricity).

Variables

  • Standing Charge (some suppliers charge a fixed daily charge, regardless of how much you use)
  • Unit Rates (these are the costs of using one unit or kilowatt-hour of gas or electricity)
  • Consumption thresholds (some suppliers charge a different, often lower, unit rate once a customer's gas or electricity consumption has passed a certain threshold)

Discounts

We only include discounts that are received year on year in our calculations. Introductory or one off discounts are not included, nor are charges that may be received if a plan is cancelled or altered. Contributions made to charity are also not included in the calculated annual bill.

Discounts we include:

  • Dual fuel discounts
  • Direct Debit discounts
  • Paperless billing discount
  • Online discount - offered to customers who either sign online or manage their account online

Factors affecting the tariffs and suppliers shown

Users can opt to filter out or include tariffs based on the features and preferences they require. If a user for example opts to see only tariffs with no standing charge we will filter out all tariffs that do not offer this facility.

Historic plans

uSwitch.com includes plans that a customer may currently be signed up to in our database of suppliers and tariffs. These include fixed price or capped plans that a supplier previously offered, but has now withdrawn from the market.

Any plans that have been withdrawn are included so the customer can make the most accurate comparison with energy plans available. As they are not available to new customers, they will not be included in our results.

Gas and electricity price changes

Keep up to date with the latest gas and electricity prices rises and decreases with uSwitch. See which energy suppliers have made gas and electricity prices rises and decreases, how much prices went up or down by and when the price change will come into effect. And don't forget, whether gas and electricity prices are rising or falling, it's always a good idea to do a comparison. When you switch your energy supplier with uSwitch you could save up to £383. We update our site with new prices promptly, so you can be sure that you're getting accurate results when you do a comparison.

The table below shows which of the big six energy suppliers recently changed their prices, when and by how much:


Supplier Date effective Avg price change (%) Avg bill size*

EDF energy

Jan 3 2014 3.9% £1,237

E.on

18 Jan 2014 3.7% £1,240

British Gas

Jan 1 2014 6.0% £1,265

Scottishpower

Jan 31 2014 5.3% £1,284

SSE

Mar 24 2014 4.2% £1,259

npower

Feb 28 2014 7.8% £1,299

Why do you need to know my personal details?

The information we collect

The information we collect on this page and subsequent pages is used only to process your switch and ensure your new gas and/or electricity plan is set up as quickly as possible. We keep our application process as simple and relevant as possible.

Where is my information sent?

Once you've completed your application and confirmed your order, we will pass your details to the supplier, so they can set up your account. If you do not confirm your order, no details are passed on.

Is my information safe?

Yes, our application pages are protected by the VeriSign encryption system, which protects all the details you give on our secure pages. We will not rent, trade or sell your data to others.

Want to know more?

To find out more, please read our privacy policy, which can be found on the bottom right hand side of this site.

Why should I register as a special needs customer?

What are special needs?

Some of you may have particular needs that need to be prioritised. Customers who have special needs include the elderly, disabled, chronically sick or those with impaired sight or hearing.

Why do you distinguish special needs' customers?

Special needs customers may rely on equipment that is powered by gas or, more commonly, electricity. For instance, ventilators, stair-lifts, bed hoists and kidney dialysis machines.

What special things do special needs' customers get?

If you register as a special needs' customer, your supplier will aim to meet your needs. They may, for example, give you advance warning if your service is going to be interrupted if that's what you need. Or, if you are over 60, you may get a cold weather rebate.

Here are some other features you may be entitled to:

  • clearer bills
  • a 24 hour helpline service
  • free energy advice
  • low energy light bulbs

You can check with your supplier to find out what they offer for special needs customers.

Why does the supplier want to know about my property?

Does it matter if I own the property?

Your new supplier wants this information to ensure they are talking to the right person about services and benefits. They will also need to cross check for credit risks. These will arise if a number of bad debtors have previously lived at your address. The supplier may then need to run a credit check on your account.

Why do you need to know how many years I have lived in my home?

Again, your new supplier will be able to use this information to assess whether any bad credit on your household's gas & electricity supply is from you or previous occupants.

Finding your gas meter number

Your MPRN is the unique identity number on the gas meter for your property. It will contain 10 numbers and can also be called the M number. You can find your number on your gas bill.

If you can't find it don't worry, just call the meter number helpline on 0870 608 1524.

Finding your electricity supply number

Your supply number is the unique identity number on the electricity meter for your property. It is sometimes referred to as the 'MPAN' or 'S' number. You can find it on your electricity bill and here is an example of what it should look like:

If you can't find the number on your bill, just give your current electricity supplier a call.

Do I need to contact my current supplier?

No. Your new supplier will take care of everything for you, including cancelling your existing supplier. They organise a switch date, which means you are not charged twice for the service. Just to make sure you are not charged incorrectly, cancel your Direct Debit to your old supplier, following the final payment.

How can I be sure I'm not billed twice?

Your new supplier will only start charging you from your switch date, so you should not be charged twice for the same thing. However, we recommend that you cancel any direct debits you have with your old supplier to be safe.

When will I start paying my new supplier?

Your old supplier will send you a final bill for the period up until your switch date. On that day, your new supplier will take over. The actual date that you are charged by your new supplier will depend on:

  • the terms and conditions of your new supplier
  • how you pay your bill. If you are paying by Direct Debit, then your first payment will come out within the first month of your switch date, on the day of the month you selected
  • if the bill is sent to you, it will most likely be sent quarterly. So, you can expect your first bill in the nearest quarter to your switch

Do I need to cancel my existing supplier?

No. Your new supplier will take care of everything for you, including cancelling your existing supplier. They organise a switch date, which means you are not charged twice for the service. Just to make sure you are not charged incorrectly, cancel your Direct Debit to your old supplier, following the final payment.

Will I be cut off?

Don't worry; your supply will not be cut off at any stage of the switch. It should be seamless. The only changes will be your bills. They will be cheaper. Or greener.

How long will my switch take?

Four to six weeks, We wish it didn’t take so long, but energy suppliers need 28 days notice to cancel your existing contract. As soon as they do your switch will be underway, but your new supplier will let you know the exact switch date.

What if I haven't switched supplier?

If you opted to switch to a new plan with your current supplier, you don't need to notify them. We will send you switch info to them and they will contact you about your switch date and any changes needed to your payment plan.

What if I change my mind?

If you change your mind, and want to cancel your switch, you must contact the new supplier directly.

Please allow 2 working days for your new supplier's system to be updated with your switch request before contacting them.

Why do you need my telephone number?

We may need to call you in case there are any hiccups with your switch. It doesn't happen often but better safe than sorry.

Changing your postcode

To change your postcode you will have to restart your switch. Are you sure you want to do this?

Yes, restart my switch

What are the different payment methods?

Pay on receipt of bill

Pay on receipt of bill means you are not charged until you receive your bill. It is also known as quarterly cash/cheque.

Monthly direct debit

Monthly direct debit is when an amount is deducted from your account each month, usually 1/12th of your expected annual energy usage.

Quarterly or variable direct debit

Quarterly or variable direct debit is sent out every three months and based on your energy use in the last quarter, with the amount then automatically taken from your bank account.

Prepayment meter

Prepayment meter is when you pay in advance for the energy you will use and top up your meter with a smart card, token, or key.

What's the cheapest way to pay?

The benefit of direct debit is that your payments will always be made on time, so you won't be penalised for late payments, plus you'll be able to monitor your spending.

To ensure your direct debits are accurate we recommend you regularly read your meter.

Switching from a fixed plan

From all '' customers will move on to '', so running a comparison based on your old tariff details will give you an inaccurate savings figure.

To get an accurate quote select 'Yes' to continue with '' and make sure you have entered your usage details in kWh rather than £'s spent at step 2 of our switching journey.

If you have any questions about cancellation fees for this plan just give our customer service team a call on 0800 6888 244.