Useful information about switching
Why are you asking for this information?
What information do you collect?
The information we collect on this page and subsequent pages is used to work out how you use gas & electricity in your home. We keep the process as simple and relevant as possible, only asking for information that will help find you the best deals.
Why do you want to know?
The cost of certain plans depends on factors such as how much gas & electricity you use, when you use it and how you pay the bill. By looking at your current deal, we can provide an accurate comparison of how much money you could save by switching.
Basically, we are only asking questions essential for helping get you get the best deal. There is no hidden agenda. It’s all about finding out what you want and delivering tailor-made results.
Will you keep my information?
Your information is only stored if you continue through the steps and confirm or save your application. Our application pages are protected by the VeriSign encryption system, which protects all the details you give on our secure pages. In accordance to Data Protection guidance we only hold information for as long as necessary.
Why do you want my email address?
We ask for your email address so that we can email you a copy of your comparison results when we’ve found the best deal for you.
Why do you want my phone number?
We ask for your phone number so if you aren't able to complete your switch, we'll give you a call to see if we can help.
Energy suppliers
Suppliers do change names or are bought by other companies. If you could not see your current supplier in the drop down list, please check the table below to see if your supplier has changed name.
Gas suppliers
| For… | Choose… |
|---|---|
| AA | ScottishPower / ScottishPower Manweb |
| British Energy | Swalec |
| British Gas Home Energy | British Gas |
| British Gas Trading | British Gas |
| Calortex | npower |
| Centrica | British Gas |
| East Midlands Electricity | E.ON |
| Equigas | EBICo |
| Independent Energy | npower |
| London Electricity | London Energy |
| MEB | npower |
| Midlands Electricity | npower |
| Midlands Gas | E.ON |
| National Power | npower |
| Nwy Prydain | British Gas |
| Powergen | E.ON |
| RSPB Electricity | Scottish Hydro |
| RSPB Electricity (outside Scottish Hydro region) | Scottish and Southern Energy / Southern Electric / SWALEC |
| RSPB Gas | Southern Electric |
| Scottish Gas | British Gas |
| Southern Electric Gas | Southern Electric |
| Sterling Gas | E.ON |
| SWEB | SWEB Energy |
| Tesco Energy | E.ON |
| York Gas | npower |
If you could not find your gas supplier in the table you can ring the Transco Meter Helpline on 0870 608 1524.
Electricity suppliers
You can find out who your electricity supplier is by ringing your local electricity distribution company. You should ask for their Meter Point Administration Service (MPAS).
| Region Distribution | Phone number |
|---|---|
| Eastern England | 0870 196 3082 |
| East Midlands | 0845 603 0618 |
| London | 0845 600 0102 |
| Northern Wales, Merseyside & Cheshire | 0845 272 2424 |
| West Midlands | 0845 603 0618 |
| North Eastern England | 0845 070 7172 |
| North Western England | 0870 751 0093 |
| Northern Scotland | 0870 900 9690 |
| Southern Scotland | 0845 270 0700 |
| South Eastern England | 0845 601 5467 |
| Southern England | 0870 905 0806 |
| Southern Wales | 0845 601 5972 |
| South Western England | 0845 601 5972 |
| Yorkshire | 0845 330 0889 |
Do I have Economy 7?
You have Economy 7 if:
- you pay two different rates for your electricity,
- your meter has two sets of dials on it (marked 'high' and 'low' or 'day' and 'night'),
- your Meter Point Access Number (MPAN) starts with '02'.
We need to know this so we can show you relevant tariffs.
If you want to:
- switch from an Economy 7 meter to a normal meter,
- switch to an Economy 7 meter from a normal meter,
you’ll need to contact your energy supplier directly.
What is Economy 7?
Economy 7 customers are charged different rates depending on the time of day they use electricity.
Electricity is charged at a lower rate, per unit, when used at night. But, before you get too excited about the fact that you take your showers after work, night actually means the middle of the night. Although, the time differs for each supplier, the low rate generally kicks in between 1am and 8am.
Maybe I should switch to Economy 7?
You need to use about 20% of your energy consumption at night to make a saving. Economy 7 may be the most cost effective option for you, or you may discover you can save money simply by switching suppliers. Please note you need to have an Economy 7 meter to switch to Economy 7.
Can I compare Economy 7 prices on uSwitch.com?
If you are already an Economy 7 customer, you can switch to a new Economy 7 plan using uSwitch.com. But, if you want to switch away from a standard meter to Economy 7, you will have to arrange a new meter with your current supplier first.
I need help providing supplier or plan information
Got a bill handy?
A recent bill will include all the information you need to answer the questions about your supplier and plan. Once you select the name of your supplier, the plans will change to reflect those available through them.
The bills aren’t sent to me
If your bills are sent to someone else, such as your landlord or letting agency, you can contact them to find out your plan or ask for copies. However, the bill needs to be in your name for you to switch. You can either arrange for the bill to change to your name or convince the account holder to switch to a better plan.
Is there someone I can call?
Yes. You can find out who your gas supplier is by calling the Meter Number Helpline on 0870 608 1524.
Call your regional electricity distribution number to find out who supplies your electricity. The numbers are:
| Region | Contact number |
|---|---|
| Eastern England | 0870 196 3082 |
| East Midlands | 0845 603 0618 |
| London | 0845 600 0102 |
| Northern Wales, Merseyside & Cheshire | 0845 272 2424 |
| West Midlands | 0845 603 0618 |
| North Eastern England | 0845 0707 172 |
| North Western England | 0870 751 0093 |
| Northern Scotland | 0870 900 9690 |
| Southern Scotland | 0845 270 0700 |
| South Eastern England | 0845 601 5467 |
| Southern England | 0870 905 0806 |
| Southern Wales | 0845 601 5972 |
| South Western England | 0845 601 5972 |
| Yorkshire | 0845 330 0889 |
I know who my supplier is…
You can contact your current supplier for details of your consumption and expenditure. Or, you can select the option ‘No details handy’, and we will ask you a few questions so that we can estimate how much gas & electricity you use.
Why do you want to know about my property?
We are trying to find out how you use energy in your house. All the information we ask for is in pursuit of finding you the best deal.
What difference does it make how often I cook?
Finding the best gas and/or electricity plans depends on how much of it you actually use. By asking how your oven is powered and how often you cook, we can estimate how much gas and/or electricity you use. The same goes for heating. If we get a sense of your gas and/or electricity habits, we can work out the best plan for you.
Why does it matter about the number of bedrooms and people?
This information will give us an idea about the size of your home, and the number of people who are using the gas and/or electricity supply. We then use our calculator to accurately assess your requirements.
By asking you for this information we can also make sure we include any discounts for which you may be eligible.
So, it’s just to help me?
Yes. We are not just wasting your time finding out irrelevant information. It’s all to calculate a plan to suit your needs and save you money.
How do I find out my costs?
Why do you want to know?
We are asking you the cost of your bills because in the last step you told us you pay by a quarterly bill, a monthly fixed deposit or an annual amount.
We want to know this amount so that we can get an accurate idea of how much gas and/or electricity you use. We have a sophisticated calculator that works out your consumption or costs based on your costs. Then it works out if you could get a better deal based on another plan. The results will then be able to tell you how much money you could save by switching plans.
OK, so how do I find out my costs?
The easiest way is to look at your bill. Most suppliers send quarterly bills through the post. The total should be highlighted as well as the period it covers.
If you pay by monthly fixed Direct Debit, your bank statement will show the amount you pay each month.
Can you work out my costs for me?
Yes, we can. In the first step, you can select ‘No details handy’. We will figure out your consumption by asking you a few questions about how you use your gas and/or electricity – like, how do often you cook - and then we estimate it for you.
Search options explained
By selecting 'Yes' you will only see results that you can switch to for free with the help of uSwitch.com, this may exclude some supplier plans.
uSwitch.com receives some money from these suppliers, but these commercial relationships have no bearing on the ranking of suppliers in your results. The savings you see will not be affected either. Our reputation is built on our objectivity and impartiality.
By selecting 'No' to the question, you will see all plans, including those that you can switch to with uSwitch.com.
We are working towards being able to help you switch to all gas & electricity suppliers on our site, but we are not quite there yet.
How do we make our money?
Most of our revenue comes from the commission we are paid by suppliers when you switch on uSwitch.com. We also make a small amount from the advertising we have on some areas of the site. But, this doesn't affect the price you pay whatsoever.
If you used our gas & electricity service and applied for a plan with, for example E.ON, and your application was successful, E.ON will pay a small commission to uSwitch.com. If you use our comparison service on one of our partner sites, like MSN, we share the commission we receive with our partner.
If you use our site to research your best deal, and then apply directly with the supplier, we do not earn a commission. We hope, therefore, you understand when we ask you to view plans where you can switch through uSwitch.com.
Other benefits
By signing up through uSwitch.com, we keep the switching process as simple as possible. There's no having to wait in a supplier's call centre queuing system or having to repeat information you have already given us.
If I switch, what do I do about my current supplier?
Will I need to contact my new supplier?
No. We will send you an email as soon as you have filled out your details online and confirmed your switch. Your new supplier will then be in touch with you within 10 - 14 days. They will let your old supplier know that you are switching.
How can I be sure I am not billed twice?
Your new supplier will only start charging you from the switch date. You can rest assured you will not pay twice for the same thing. But, after you receive your switch date, you should contact your bank and cancel any Direct Debits or standing orders you have set up to pay your old supplier.
Am I in a contract with my current supplier?
Normally, an energy contract lasts for 28 days. It’s a rolling contract that you can cancel at any point, with 28 days notice. Your new supplier will let your old supplier know they are taking over your supply. Then, four to six weeks later the switch will take place. You will receive a final bill from your old supplier up until the date of the switch.
Will I be charged a cancellation fee?
Under most circumstances, you will not have to pay a cancellation fee to your current supplier. However, there are some exemptions; fixed plans may include a cancellation penalty if you switch before the end of the fixed period. If you are unsure, check the terms and conditions of your plan.
Will I get cut off?
No. You will not notice any changes to your supply. The only difference is your bills will be coming from someone else.
Is your calculated saving accurate?
Are the prices accurate?
Your results have been determined with prices supplied directly by gas & electricity suppliers. We monitor all suppliers continually to ensure our results are comprehensive and accurate.
But, what’s it based on?
The price saving is based on the information you have given us about your current supplier and consumption. We use your consumption to match the way you use gas and/or electricity with suitable plans.
Why should I trust you?
uSwitch.com is committed to helping customers find the best value deal for them. Using our service guarantees:
- Impartiality - No gas or electricity supplier has a share in uSwitch.com and our results are ranked to show the best supplier for you, not us
- Comprehensive results - We include details of all the licensed suppliers available to ensure you get the full picture
- Accurate, up to date information - We continually monitor all suppliers to make sure only the latest prices are shown
What happens if I click "Save now"?
"Save now" to start switching
Clicking on "Save now" will take you to the beginning of the switching process for the corresponding plan. You can complete your switch on uSwitch.com and we will guide you through the process.
Our application process is kept as simple as possible and we only ask for information that your new supplier needs to set up your account. You will need to give us your contact information, answer one or two questions from your chosen supplier and provide your banking details, if you are paying by Direct Debit. It should take about five minutes.
Your switch will not be processed until you are asked to confirm.
Is my information safe?
Yes, our application pages are protected by the VeriSign encryption system, which means your details are safe and secure.
What happens to my heating cover if I switch?
Your heating cover is not affected by switching suppliers. Heating cover products are independent from your energy contract. So, even when you have switched, you are still protected by your heating cover contract. Please refer to your heating cover terms and conditions for more details.
Why can’t I see the suppliers I was expecting?
There are several reasons that certain suppliers may be missing from your results.
What is available to you?
We ask you for your postcode so we can determine which suppliers service your area. It’s possible that the supplier you are thinking of isn’t available, or operates under a different name, in your area. Some plans are also unavailable in certain regions.
Name change
It's also possible that the supplier you are thinking of has recently been acquired by, or merged with, another company resulting in a name change.
Have you selected to view all suppliers?
Step 2 asked you how you wanted to view your results. You had the option of seeing all suppliers or just those that you can sign up to with uSwitch.com. Unfortunately, not all suppliers are available through uSwitch.com.
But, you can still compare these suppliers’ plans to the others. Simply click the button ‘Change my preferences’ and we will take you back to Step 2. Then tick the box to view all suppliers. The fact that you can’t sign up to some does not affect the results. We are impartial and our commercial relationships do not influence our calculations.
Are your preferences too narrow?
You may have limited options because your choices are too narrow. Some suppliers, for example, may not offer a single bill for gas & electricity, or may not accept payment one year in advance.
To broaden your search, click the button ‘Change my preferences’ and select different preferences.
Switch with confidence
How we make money
uSwitch.com has agreed deals with some gas and electricity suppliers to receive a small commission payment when a customer chooses to switch through us. However, this does not affect the rankings of suppliers in your results. Our commercial relationships are in place to help make the switching process as convenient as possible for our customers, and in some cases we can offer online deals that are not available directly from the supplier.
View the suppliers who pay uSwitch.com a commission
Help every step of the way
uSwitch.com’s priority is delivering the best customer experience we can. How do we achieve this?
- If you’re new to switching we have a comprehensive library of articles, which can inform and help your switching decision. We recommend you start with the section Why switch?
- We keep our switching process as simple as we can. The questions we ask are to help us deliver accurate results, which match your needs. And when you switch, we only ask for the information the supplier requires to switch you as quickly as possible
- We’ve already thought of the questions you may have and included them at each step. So if you need some guidance, it’s just a click away
Accurate impartial results
Our commercial relationships have no bearing on the ranking of suppliers in your results. To ensure you get the whole picture when you make your comparison, we provide information from all the suppliers available through our service.
The rates we use to calculate your results are provided directly by suppliers. We monitor all suppliers continually and update to ensure our results are comprehensive and accurate.
Consumer Focus
On 19th December 2006 uSwitch.com was awarded full accreditation to the new Consumer Focus Confidence Code. As the UK's leading energy price comparison and switching website and one of the longest standing signatories to the Consumer Focus code, uSwitch has been a primary contributor to bringing pricing transparency to the industry. We are delighted to be a part of this new, more robust, Confidence Code and support any initiative that results in increased impartiality, accuracy and greater consumer confidence.
More information on the Confidence Code is available here or you can visit the Consumer Focus website at www.consumerfocus.org.uk.
Why do people use uSwitch.com?
People use uSwitch.com because we help them make the best decision for them. We don't mind who you switch to, we just care that you switch to the best supplier for you. Switching suppliers saves our customers hundreds of pounds on their bills and is easy to do.
For example, from 10 February 2007 to 28 February 2007 at least 12% of our customers who switched gas and electricity suppliers through our service saved £325 a year. And from 1 January 2006 to 30 June 2006 at least 20% of our customers who switched their home phone provider saved £140 a year.
We’re always here to help
Our website has a comprehensive help section to answer any questions you have about switching. If you would prefer to have a helping hand through your switch our customer service team are here to help. And once you’ve switched, we don’t switch off. We can liaise with the suppliers to ensure your switch is as smooth as possible.
Our team are just a phone call or email away:
Phone: freephone 0800 404 7961 or email
CustomerServices@uswitch.com
Commission payments
| Supplier | Featured on uSwitch.com | Pay uSwitch.com commission |
|---|---|---|
| Atlantic |
|
|
| British Gas |
|
|
| Countrywide Energy |
|
|
| EBICo |
|
|
| Ecotricity |
|
|
| EDF Energy |
|
|
| Good Energy |
|
|
| Green Energy UK |
|
|
| LloydsTSB |
|
|
| npower |
|
|
| E.ON |
|
|
| Scottish Hydro |
|
|
| ScottishPower |
|
|
| ScottishPowerManweb |
|
|
| Southern Electric |
|
|
| SWALEC |
|
|
| Telecom Plus |
|
|
How our gas and electricity calculator works
About our energy calculator
The energy calculator calculates the running cost of each tariff, using information provided by the user when they answer questions such as "Current Supplier" and "Consumption details" and employing some basic assumptions. The calculator then checks through all the tariffs available and calculates the money that can be saved by switching to each one from the current supplier.
Assumptions made
In order to build a calculator that applies to everyone and to ensure we do not require users to answer pages and pages of questions, we have to make certain assumptions which are outlined below. Please note the assumptions are applied across all suppliers and tariffs.
Using consumption details
For customers that choose to enter their "consumption details" from their last quarterly bill, our method of annualising this consumption takes into account the time of the year in which the bill was received. This is because quarterly bills will vary depending on which time of the year the bill is produced. So for example a summer bill will generally be cheaper than a winter bill mainly because less energy is needed to heat the home during this time of the year. All of this is taken into consideration when calculating a customer's annual spend.
Creating an estimate based on property type
For customers that have no "consumption details" to hand, we ask a series of questions regarding their household such as the type of property, the number of bedrooms, the quality of insulation etc. The customer's responses for each of these questions provide uSwitch with a profile that enables us to estimate their annual consumption.
How the calculations work
The calculator looks at several variables when calculating the bill sizes for each tariff on the results table. It then works out how much the customer could save by switching from their current supplier to each tariff (assuming they use the same amount of gas and electricity).
Variables
- Standing Charge (some suppliers charge a fixed daily charge, regardless of how much you use)
- Unit Rates (these are the costs of using one unit or kilowatt-hour of gas or electricity)
- Consumption thresholds (some suppliers charge a different, often lower, unit rate once a customer's gas or electricity consumption has passed a certain threshold)
Discounts
We only include discounts that are received year on year in our calculations. Introductory or one off discounts are not included, nor are charges that may be received if a plan is cancelled or altered. Contributions made to charity are also not included in the calculated annual bill.
Discounts we include:
- Dual fuel discounts
- Direct Debit discounts
- Paperless billing discount
- Online discount - offered to customers who either sign online or manage their account online
Factors affecting the tariffs and suppliers shown
Users can opt to filter out or include tariffs based on the features and preferences they require. If a user for example opts to see only tariffs with no standing charge we will filter out all tariffs that do not offer this facility.
Historic plans
uSwitch.com includes plans that a customer may currently be signed up to in our database of suppliers and tariffs. These include fixed price or capped plans that a supplier previously offered, but has now withdrawn from the market.
Any plans that have been withdrawn are included so the customer can make the most accurate comparison with energy plans available. As they are not available to new customers, they will not be included in our results.
What does the 'Cheapest with uSwitch' stamp mean?
This stamp highlights the cheapest plan you can switch to with uSwitch.
The comparison calculator
The comparison calculator was developed to help you take advantage of the best plans and services from all licensed energy suppliers. When you run a comparison on uSwitch.com, the calculator evaluates a number of factors including your location, your energy consumption, your payment method and the amount you are currently paying to advise you on the best prices and deals to suit your needs.
How the calculator works
The comparison is performed using a simple formula which multiplies your domestic gas and electricity usage by the unit rates of all the licensed energy suppliers available to you, applying standing charges and discounts where applicable.
If you don’t know your energy consumption, uSwitch can estimate your usage by asking questions about how you use gas and electricity in your home. We only ask questions that are essential to helping you get the best deals. By profiling your current deal, we can provide a thorough comparison, including details such as how much money you could save by switching.
It’s all about finding out what you need and delivering tailor-made results in a table which can be ordered by price, customer service levels or green energy, depending on your priorities.
Estimating your energy usage
Don't worry if you don't have any details to hand about how much energy you use - uSwitch can still help you to get a better deal.
We will ask you a few questions about your home and lifestyle, so we can provide a good estimate of how much energy you use.
It's important to remember that the results you see are based on this estimate. You may use more or less energy than our estimate, so remember to send regular meter readings to your new supplier.
If I switch, what do I do about my current supplier?
Will I need to contact my new supplier?
No. We will send you an email as soon as you have filled out your details online and confirmed your switch. Your new supplier will then be in touch with you within 10 - 14 days. They will let your old supplier know that you are switching.
How can I be sure I am not billed twice?
Your new supplier will only start charging you from the switch date. You can rest assured you will not pay twice for the same thing. But, after you receive your switch date, you should contact your bank and cancel any Direct Debits or standing orders you have set up to pay your old supplier.
Am I in a contract with my current supplier?
Normally, an energy contract lasts for 28 days. It’s a rolling contract that you can cancel at any point, with 28 days notice. Your new supplier will let your old supplier know they are taking over your supply. Then, four to six weeks later the switch will take place. You will receive a final bill from your old supplier up until the date of the switch.
Will I be charged a cancellation fee?
Under most circumstances, you will not have to pay a cancellation fee to your current supplier. However, there are some exemptions; fixed plans may include a cancellation penalty if you switch before the end of the fixed period. If you are unsure, check the terms and conditions of your plan.
Will I get cut off?
No. You will not notice any changes to your supply. The only difference is your bills will be coming from someone else.
Is your calculated saving accurate?
Are the prices accurate?
Your results have been determined with prices supplied directly by gas & electricity suppliers. We monitor all suppliers continually to ensure our results are comprehensive and accurate.
But, what’s it based on?
The price saving is based on the information you have given us about your current supplier and consumption. We use your consumption to match the way you use gas and/or electricity with suitable plans.
Why should I trust you?
uSwitch.com is committed to helping customers find the best value deal for them. Using our service guarantees
- Impartiality - No gas or electricity supplier has a share in uSwitch.com and our results are ranked to show the best supplier for you, not us
- Comprehensive results - We include details of all the licensed suppliers available to ensure you get the full picture
- Accurate, up to date information - We continually monitor all suppliers to make sure only the latest prices are shown
What happens if I click "Proceed"?
"Proceed" to start switching
Clicking on "Proceed" will take you to the beginning of the switching process for the corresponding plan. You can complete your switch on uSwitch.com and we will guide you through the process.
Our application process is kept as simple as possible and we only ask for information that your new supplier needs to set up your account. You will need to give us your contact information, answer one or two questions from your chosen supplier and provide your banking details, if you are paying by Direct Debit. It should take about five minutes.
Your switch will not be processed until you are asked to confirm.
Is my information safe?
Yes, our application pages are protected by the VeriSign encryption system, which means your details are safe and secure.
What happens to my heating cover if I switch?
Your heating cover is not affected by switching suppliers. Heating cover products are independent from your energy contract. So, even when you have switched, you are still protected by your heating cover contract. Please refer to your heating cover terms and conditions for more details.
Why can’t I see the suppliers I was expecting?
There are several reasons that certain suppliers may be missing from your results.
What is available to you?
We ask you for your postcode so we can determine which suppliers service your area. It’s possible that the supplier you are thinking of isn’t available, or operates under a different name, in your area. Some plans are also unavailable in certain regions.
Name change
It's also possible that the supplier you are thinking of has recently been acquired by, or merged with, another company resulting in a name change.
Have you selected to view all suppliers?
Step 2 asked you how you wanted to view your results. You had the option of seeing all suppliers or just those that you can sign up to with uSwitch.com. Unfortunately, not all suppliers are available through uSwitch.com.
But, you can still compare these suppliers’ plans to the others. Simply click the button ‘Change my preferences’ and we will take you back to Step 2. Then tick the box to view all suppliers. The fact that you can’t sign up to some does not affect the results. We are impartial and our commercial relationships do not influence our calculations.
Are your preferences too narrow?
You may have limited options because your choices are too narrow. Some suppliers, for example, may not offer a single bill for gas & electricity, or may not accept payment one year in advance.
To broaden your search, click the button 'Change my preferences' and select different preferences.
How we make money
uSwitch.com has agreed deals with some gas and electricity suppliers to receive a small commission payment when a customer chooses to switch through us. However, this does not affect the rankings of suppliers in your results. Our commercial relationships are in place to help make the switching process as convenient as possible for our customers, and in some cases we can offer online deals that are not available directly from the supplier.
Help every step of the way
uSwitch.com’s priority is delivering the best customer experience we can. How do we achieve this?
- If you’re new to switching we have a comprehensive library of articles, which can inform and help your switching decision. We recommend you start with the section Why switch?
- We keep our switching process as simple as we can. The%h3s we ask are to help us deliver accurate results, which match your needs. And when you switch, we only ask for the information the supplier requires to switch you as quickly as possible
- We’ve already thought of the%h3s you may have and included them at each step. So if you need some guidance, it’s just a click away
Accurate impartial results
Our commercial relationships have no bearing on the ranking of suppliers in your results. To ensure you get the whole picture when you make your comparison, we provide information from all the suppliers available through our service.
The rates we use to calculate your results are provided directly by suppliers. We monitor all suppliers continually and update to ensure our results are comprehensive and accurate.
Consumer Focus
On 19th December 2006 uSwitch.com was awarded full accreditation to the new Consumer Focus Confidence Code. As the UK's leading energy price comparison and switching website and one of the longest standing signatories to the Consumer Focus code, uSwitch has been a primary contributor to bringing pricing transparency to the industry. We are delighted to be a part of this new, more robust, Confidence Code and support any initiative that results in increased impartiality, accuracy and greater consumer confidence.
More information on the Confidence Code is available here or you can visit the Consumer Focus website at www.consumerfocus.org.uk.
Why do people use uSwitch.com?
People use uSwitch.com because we help them make the best decision for them. We don't mind who you switch to, we just care that you switch to the best supplier for you. Switching suppliers saves our customers hundreds of pounds on their bills and is easy to do.
For example, from 10 February 2007 to 28 February 2007 at least 12% of our customers who switched gas and electricity suppliers through our service saved £325 a year. And from 1 January 2006 to 30 June 2006 at least 20% of our customers who switched their home phone provider saved £140 a year.
We’re always here to help
Our website has a comprehensive help section to%p any%h3s you have about switching. If you would prefer to have a helping hand through your switch our customer service team are here to help. And once you’ve switched, we don’t switch off. We can liaise with the suppliers to ensure your switch is as smooth as possible.
Our team are just a phone call or email away: Phone: freephone 0800 404 7961 or email CustomerServices@uswitch.com
Commission payments
| Supplier | Featured on uSwitch.com | Pay uSwitch.com commission |
|---|---|---|
| Atlantic | Yes | Yes |
| British Gas | Yes | No |
| Countrywide Energy | Yes | No |
| EBICo | Yes | No |
| Ecotricity | Yes | No |
| EDF Energy | Yes | Yes |
| Good Energy | Yes | Yes |
| Green Energy UK | Yes | No |
| LloydsTSB | Yes | No |
| npower | Yes | Yes |
| E.ON | Yes | Yes |
| Scottish Hydro | Yes | Yes |
| ScottishPower | Yes | Yes |
| ScottishPowerManweb | Yes | Yes |
| Southern Electric | Yes | Yes |
| SWALEC | Yes | Yes |
| Telecom Plus | Yes | No |
How our gas and electricity calculator works
About our energy calculator
The energy calculator calculates the running cost of each tariff, using information provided by the user when they answer questions such as "Current Supplier" and "Consumption details" and employing some basic assumptions. The calculator then checks through all the tariffs available and calculates the money that can be saved by switching to each one from the current supplier.
Assumptions made
In order to build a calculator that applies to everyone and to ensure we do not require users to answer pages and pages of questions, we have to make certain assumptions which are outlined below. Please note the assumptions are applied across all suppliers and tariffs.
Using consumption details
For customers that choose to enter their "consumption details" from their last quarterly bill, our method of annualising this consumption takes into account the time of the year in which the bill was received. This is because quarterly bills will vary depending on which time of the year the bill is produced. So for example a summer bill will generally be cheaper than a winter bill mainly because less energy is needed to heat the home during this time of the year. All of this is taken into consideration when calculating a customer's annual spend.
Creating an estimate based on property type
For customers that have no "consumption details" to hand, we ask a series of questions regarding their household such as the type of property, the number of bedrooms, the quality of insulation etc. The customer's responses for each of these questions provide uSwitch with a profile that enables us to estimate their annual consumption.
How the calculations work
The calculator looks at several variables when calculating the bill sizes for each tariff on the results table. It then works out how much the customer could save by switching from their current supplier to each tariff (assuming they use the same amount of gas and electricity).
Variables
- Standing Charge (some suppliers charge a fixed daily charge, regardless of how much you use)
- Unit Rates (these are the costs of using one unit or kilowatt-hour of gas or electricity)
- Consumption thresholds (some suppliers charge a different, often lower, unit rate once a customer's gas or electricity consumption has passed a certain threshold)
Discounts
We only include discounts that are received year on year in our calculations. Introductory or one off discounts are not included, nor are charges that may be received if a plan is cancelled or altered. Contributions made to charity are also not included in the calculated annual bill.
Discounts we include:
- Dual fuel discounts
- Direct Debit discounts
- Paperless billing discount
- Online discount - offered to customers who either sign online or manage their account online
Factors affecting the tariffs and suppliers shown
Users can opt to filter out or include tariffs based on the features and preferences they require. If a user for example opts to see only tariffs with no standing charge we will filter out all tariffs that do not offer this facility.
Historic plans
uSwitch.com includes plans that a customer may currently be signed up to in our database of suppliers and tariffs. These include fixed price or capped plans that a supplier previously offered, but has now withdrawn from the market.
Any plans that have been withdrawn are included so the customer can make the most accurate comparison with energy plans available. As they are not available to new customers, they will not be included in our results.
Gas and electricity price changes
Keep up to date with the latest gas and electricity prices rises and decreases with uSwitch. See which energy suppliers have made gas and electricity prices rises and decreases, how much prices went up or down by and when the price change will come into effect. And don't forget, whether gas and electricity prices are rising or falling, it's always a good idea to do a comparison. When you switch your energy supplier with uSwitch you could save up to £458. We update our site with new prices promptly, so you can be sure that you're getting accurate results when you do a comparison.
| Supplier | Date effective | Price updated on uSwitch.com | Average gas price change (%) | Average electricity price change (%) |
|---|---|---|---|---|
| EDF | 02/03/2011 | 03/02/2011 |
6.5%
|
7.5%
|
| E.ON | 04/02/2011 | 11/01/2011 |
3%
|
9%
|
| npower | 04/01/2011 | 10/12/2010 |
5%
|
5%
|
| ScottishPower | 25/11/2010 | 19/11/2010 |
2%
|
8.9%
|
| British Gas | 10/12/2010 | 12/11/2010 |
7%
|
7%
|
| SSE (Scottish and Southern Energy) | 01/12/2010 | 29/10/2010 |
9.40%
|
0% |
| EDF | 1/10/2010 | 31/08/2010 | 0% |
2.60%
|
| ScottishPower | 31/03/2010 | 11/03/2010 |
-8%
|
0% |
| EDF | 26/03/2010 | 10/03/2010 |
-4%
|
0% |
| npower | 26/03/2010 | 09/03/2010 |
-7%
|
0% |
| E.ON | 31/03/2010 | 08/03/2010 |
-6%
|
0% |
| SSE (Scottish and Southern Energy) | 04/03/2010 | 29/03/2010 |
-4% (dual fuel) -7% single fuel
|
0% |
| British Gas | 04/02/2010 | 04/02/2010 |
-7%
|
0% |
| E.ON | 04/07/2009 | 03/07/2009 |
-3.30%
|
0% |
| British Gas | 07/05/2009 | 07/05/2009 | 0% |
-10%
|
| npower | 31/03/2009 | 16/03/2009 | 0% |
-8%
|
| ScottishPower | 31/03/2009 | 27/022009 |
-7.50%
|
-3%
|
| EDF Energy | 31/03/2009 | 13/02/2009 | 0% |
-8.80%
|
| E.ON | 31/03/2009 | 12/02/2009 | 0% |
-9%
|
| SSE (Scottish and Southern Energy) | 30/03/2009 | 06/02/2009 |
-4%
|
-9%
|
| British Gas | 19/02/1009 | 22/01/2009 |
-10%
|
0% |
| ScottishPower | 01/09/08 | 29/08/08 |
34.40%
|
9.40%
|
| npower | 29/08/08 | 29/08/08 |
26%
|
14%
|
| E.ON | 22/08/2008 | 21/08/2008 |
26%
|
16%
|
| SSE | 25/08/2008 | 21/08/2008 |
29%
|
19%
|
| British Gas | 30/07/2008 | 30/07/2008 |
35%
|
9%
|
| EDF Energy | 25/07/2008 | 25/07/2008 |
22%
|
17%
|
| SSE | 01/04/2008 | 19/03/2008 |
15.80%
|
14.20%
|
| E.ON | 08/02/2008 | 07/02/2008 |
15%
|
9.70%
|
| ScottishPower | 02/02/2008 | 01/02/2008 |
15%
|
14%
|
| British Gas | 18/01/2008 | 18/01/2008 |
15%
|
15%
|
| EDF Energy | 18/01/2008 | 15/01/2008 |
12.90%
|
7.90%
|
| npower | 05/01/2008 | 04/01/2008 | 17.20% |
12.70%
|
What happens if I click "Confirm my switch"?
You have reached the final step in the switching process. When you click "Confirm my switch" your details are saved. We will then send you a confirmation email and start the switching process.
Then, how does the switch work?
We send your details to your new supplier. They will contact you and let you know the switch date, which is normally in four to six weeks time. They will also tell your old supplier that you are switching.
What if I change my mind?
Your supplier will give you a cooling off period in which time you can change your mind. It’s all taken care of for you. But, we will run you through the process in more detail in your confirmation email, and in the help text on the next page.
Why do you need to know my personal details?
The information we collect
The information we collect on this page and subsequent pages is used only to process your switch and ensure your new gas and/or electricity plan is set up as quickly as possible. We keep our application process as simple and relevant as possible.
Where is my information sent?
Once you’ve completed your application and confirmed your order, we will pass your details to the supplier, so they can set up your account. If you do not confirm your order, no details are passed on.
Is my information safe?
Yes, our application pages are protected by the VeriSign encryption system, which protects all the details you give on our secure pages. We will not rent, trade or sell your data to others.
Want to know more?
To find out more, please read our privacy policy, which can be found on the bottom right hand side of this site.
Why do you need my home insurance renewal month?
Switching your home insurance is now as easy as switching your gas and electricity supplier. uSwitch compare a wide range of home insurance providers to find the best provider for your particular needs to ensure you make the greatest savings on your home insurance.
How can I save on my home insurance?
- Enter the month of your home insurance renewal
- uSwitch will email you to remind you to compare and save
- Perform your home insurance comparison on uSwitch.com to find out how much you could save
- uSwitch will take care of the switching process for you, saving you time and money
We look forward to setting you up with a great value deal on your home insurance.
Why should I register as a special needs customer?
What are special needs?
Some of you may have particular needs that need to be prioritised. Customers who have special needs include the elderly, disabled, chronically sick or those with impaired sight or hearing.
Why do you distinguish special needs’ customers?
Special needs customers may rely on equipment that is powered by gas or, more commonly, electricity. For instance, ventilators, stair-lifts, bed hoists and kidney dialysis machines.
What special things do special needs’ customers get?
If you register as a special needs’ customer, your supplier will aim to meet your needs. They may, for example, give you advance warning if your service is going to be interrupted if that’s what you need. Or, if you are over 60, you may get a cold weather rebate.
Here are some other features you may be entitled to:
- clearer bills
- a 24 hour helpline service
- free energy advice
- low energy light bulbs
You can check with your supplier to find out what they offer for special needs customers.
Why does the supplier want to know about my property?
Does it matter if I own the property?
Your new supplier wants this information to ensure they are talking to the right person about services and benefits. They will also need to cross check for credit risks. These will arise if a number of bad debtors have previously lived at your address. The supplier may then need to run a credit check on your account.
Why do you need to know how many years I have lived in my home?
Again, your new supplier will be able to use this information to assess whether any bad credit on your household’s gas & electricity supply is from you or previous occupants.
When will I start paying my new supplier?
Your old supplier will send you a final bill for the period up until your switch date. On that day, your new supplier will take over.
The actual date that you are charged by your new supplier will depend on:
- the terms and conditions of your new supplier
- how you pay your bill. If you are paying by Direct Debit, then your first payment will come out within the first month of your switch date, on the day of the month you selected
- if the bill is sent to you, it will most likely be sent quarterly. So, you can expect your first bill in the nearest quarter to your switch
Finding your gas meter number
Your MPRN is the unique identity number on the gas meter for your property. It will contain 10 numbers and can also be called the M number. You can find your number on your gas bill.
If you can't find it don't worry, just call the meter number helpline on 0870 608 1524.
Finding your electricity supply number
Your supply number is the unique identity number on the electricity meter for your property. It is sometimes referred to as the 'MPAN' or 'S' number. You can find it on your electricity bill and here is an example of what it should look like:
If you can't find the number on your bill, just give your current electricity supplier a call.
When will I start paying my new supplier?
Your old supplier will send you a final bill for the period up until your switch date. On that day, your new supplier will take over. The actual date that you are charged by your new supplier will depend on:
- the terms and conditions of your new supplier
- how you pay your bill. If you are paying by Direct Debit, then your first payment will come out within the first month of your switch date, on the day of the month you selected
- if the bill is sent to you, it will most likely be sent quarterly. So, you can expect your first bill in the nearest quarter to your switch
Do I need to cancel my existing supplier?
No. Your new supplier will take care of everything for you, including cancelling your existing supplier. They organise a switch date, which means you are not charged twice for the service. Just to make sure you are not charged incorrectly, cancel your Direct Debit to your old supplier, following the final payment.
Will I be cut off?
Don’t worry; your supply will not be cut off at any stage of the switch. It should be seamless. The only changes will be your bills. They will be cheaper. Or greener.
How long will it take before I get my new plan?
Your new supplier will let you know the switch date, which is normally four to six weeks from the date you sign up on uSwitch.com.
Why does it take so long?
The switch takes a little bit of time because your current supplier requires 28 days notice to cancel your contract with them. So, your new supplier lets your current supplier know that you are switching. They organise a switch date and this ensures you are not charged twice for your fuel supply.
Help on cancelling your order
If you want to cancel your switch, please contact the supplier you switched to directly.
Please allow 2 working days for your new supplier's system to be updated with your switch request before contacting them.
- Atlantic - 0800 028 3028
- British Gas - 0800 048 0202
- EDF Energy - 0800 096 2270
- E.ON - 0845 303 4010
- First:Utility - 01926 328810
- npower - 0800 551 555
- Ovo Energy - 0800 5999 440
- Scottish Hydro - 0800 22 33 77
- ScottishPower - 0800 400 200
- Southern - 0800 117 116
- Swalec - 0800 34 34 36
Why do you need my telephone number?
We may need to call you in case there are any hiccups with your switch. It doesn't happen often but better safe than sorry.
Changing your postcode
To change your postcode you will have to restart your switch. Are you sure you want to do this?