Tesco halts in-store sales of E.ON plans
Grocer drops big six supplier after £12M mis-selling fine
This is Money reports that Tesco has “quietly dropped” E.ON in-store sales following the announcement last week of a £12M fine for mis-selling.
Ofgem found the big six supplier guilty of “extensive poor sales practices” between June 2010 and December 2013.
This included not properly training staff to adhere to compliance standards when it came to selling to potential customers. According to Ofgem, E.ON customers were consistently given false information about the tariffs when signing up.
The fine charge was a record amount, and led E.ON CEO Tony Cocker to issue this apology:
“It is completely unacceptable that we may have been unclear with customers about their tariff choice and, as a result, those customers may not have made the best choices for them.
“There was no organised attempt to mislead, and Ofgem has acknowledged this, but that does not excuse the fact we did not have in place enough rules, checks and oversight.”
A Tesco spokeswoman told This is Money that it was simply listening to its customers, whom had told the grocer of their concerns.
More Ofgem fines
Meanwhile, ScottishPower was fined £750,ooo by the energy regulator recently. This after it was revealed that ScottishPower’s non-direct debit customers were excessively overcharged.
The fine will not be used as reimbursement to affected customers, however. Instead, the money will go to benefit Energy Best Deal, a public awareness campaign from Citizens Advice aimed at making consumers more energy savvy by shopping around for energy deals.