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uSwitch Gas & Electricity News: complaints

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Energy suppliers blasted for failing to resolve complaints quickly enough

A new survey carried out by Ofgem reveals that more than half of households are dissatisfied with their supplier’s complaints handling procedures

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npower 12 months ago

Call waiting times for energy companies hit record levels

New study reveals many customers are kept on hold for close to an hour before they are put through to a representative

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npower 1 year ago

npower lowers complaints after Ofgem threat to ban telesales

Energy regulator Ofgem is satisfied that npower has lowered complaints to more acceptable levels and the supplier can continue to make telephone sales

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Utility bills 1 year ago

Energy complaints reach record levels

More complaints have been made in the past six months than during the whole of 2013

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npower 1 year ago

npower earns most complaints of big six in 2013

Citizens Advice finds npower once again at the bottom of the complaints table

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British Gas 1 year ago

Complaints against big six hit record levels

The Ombudsman Services are being inundated with grievances as consumers are increasingly unhappy with the service provided by their energy companies

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Energy Suppliers 1 year ago

Energy supplier service complaints triple year-on-year

10,638 complaints received by Ombudsman Services in Q1 of 2014

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npower 2 years ago

npower is most complained about UK energy supplier

A new report from Consumer Futures singles out the German gas and electricity firm for its high volume of complaints

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