Suppliers will benefit £9 more per customer in 2015 thanks to low wholesale costs, says watchdog
The penalty is set to be imposed as a result of the energy supplier failing to meet its energy efficiency targets
New research suggests 500,000 households are not taking their energy complaints to the ombudsman and missing out on compensation of close to £100
A new video from Ofgem explains how gas and electricity gets to your household
Energy regulator Ofgem is satisfied that npower has lowered complaints to more acceptable levels and the supplier can continue to make telephone sales
The energy regulator has announced that it expects the big six energy suppliers to make pre-tax profits of about £102 per household.