npower supplies gas and electricity to around 3.1 million customers in the UK.
npower, originally established as National Power in 1990 following the privatisation of the state-owned Central Electricity Generating Board, is now owned by RWE Group which incorporates Germany’s leading gas and electricity companies.
npower supplies gas and electricity to around 3.1 million customers and produces around 10% of the electricity used in the UK.
To compare all energy suppliers including npower and find the cheapest tariff for you enter your post code in the green box to the right. To learn more, keep reading:
npower customer satisfaction
The results of our 2013 customer satisfaction awards:
This survey was conducted by YouGov online between 9 April and 13 September 2013.
A total of 5,057 UK energy customers took part in the survey. Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.
Recent price changes and where npower rank
In October 2013, npower announced it would raise its gas prices by 11.1%, and raise its electricity prices by 9.3% . The increase will go into effect 1 December 2013. The announcement was made within a week of British Gas announcing it would be raising its prices by 9.2%.
The most recent npower price rise would raise the average dual-fuel customer's bills by 10.4% or £139 per year.
The table below shows which of the big six energy suppliers, including npower, last raised or dropped their prices, by how much and when:
|Supplier||Date effective||Avg gas price change (%)||Avg electricity price change (%)||Avg bill size*|
|18 Jan 2014||3.7%||3.7%||£1,385|
|Jan 3 2014||3.9%||3.9%||£1,384|
|Nov 15 2013||8.2%||8.2%||£1,460|
|Nov 23 2013||8.4%||10.4%||£1,471|
|Dec 6 2013||8.5%||9%||£1,480|
|Dec 1 2013||11.1%||9.3%||£1,491|
*Based on a medium user consuming 3,300 kWh of electricity and 16,500 kWh of gas on a standard dual fuel tariff, paying quarterly by cash and cheque, with bill sizes averaged across all regions.
How do npower generate energy, their 'fuel mix'
Average from all UK suppliers
Information taken from the Energy Saving Trust.
Why we like npower
npower is part of the Accurate Bills Code of Practice, created by the industry trade group Energy UK, committing it to producing clearer bills that are easier for customers to understand.
npower's parent company, the RWE Group, is one of the five largest gas and electricity companies in Europe, and has over 16 million electricity customers and 8 million gas customers.
RWE npower renewables is one of the biggest wind-power and hydroelectric generators.