npower supplies gas and electricity to around 6.8 million customers in the UK.
npower, originally established as National Power in 1990 following the privatisation of the state-owned Central Electricity Generating Board, is now owned by RWE Group which incorporates Germany’s leading gas and electricity companies.
Customer satisfaction
The results of our 2011 customer satisfaction awards:
npower achieved 6th place amongst the six major suppliers with an overall score of 58%.
This survey was conducted by YouGov online between 14th - 18th October, 2011.
A total of 5,270 UK energy customers took part in the survey. Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.
How do npower generate energy, their 'fuel mix'
- 28%Coal
- 60%Gas
- 1%Nuclear
- 9%Green
- 2%Other
Average from all UK suppliers
- 29%Coal
- 44%Gas
- 17%Nuclear
- 8%Green
- 2%Other
Information taken from the Energy Saving Trust.
Recent price changes and where npower rank
On the 13th of January 2012 npower will drop its gas prices by 5% from the 1st of February. Previously npower had increased its gas prices by 15.7% and its electricity prices by 7.2% from 1st October 2011.
npower also increased its gas and electricity prices by 5% from 4th January 2011. On 26th March 2010, npower cut its gas prices by 7% and increased its Direct Debit discounts.
Previously, npower cut its electricity prices by 8% on 31st March 2009.
The table below shows which of the Big Six energy suppliers last raised and dropped their prices, and when:
| Date of price change | Supplier | Average gas price change (%) | Average electricity price change (%) |
|---|---|---|---|
| 26th March 2012 |
|
4.5% |
0% | 27th February 2012 |
|
5% |
0% |
| 27th February 2012 |
|
0% | 6% |
| 01st February 2012 |
|
5% |
0% |
| 12th January 2012 |
|
0% | 5% |
| 07th February 2012 |
|
5% |
0% |
| 10th November 2011 |
|
4.5% |
15.4% |
| 1st October 2011 |
|
15.7% |
7.2% |
| 13th September 2011 |
|
18% |
11% |
| 14th September 2011 |
|
18% |
11% |
| 18th August 2011 |
|
18% |
16% |
| 1st August 2011 |
|
19% |
10% |
