SSE (formerly Scottish and Southern Energy) is the parent company for SSE Atlantic, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC

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SSE wins billing services SSE wins customer services SSE wins most likely to recommend

SSE is runner up in value for money SSE wins most likely to recommend

2013 Customer Satisfaction Awards

SSE placed third in the 2013 uSwitch Energy Awards for overall satisfaction.

SSE also triumphed in three of our individual award categories - Customer service, Billing Services and Most likely to be recommended, and were runner up in a further two categories - Value for Money and Meter Services.

Who are SSE?

SSE was formed in December 1998, following the merger of Scottish Hydro Electric and Southern Electric and currently manages one of the largest distribution network in the UK. SSE supply gas and electricity to more than 10 million customers throughout Wales, England, Scotland and Ireland.

Customer satisfaction

The results of our 2013 customer satisfaction awards:

SSE Overall satisfaction score

The SSE Group achieved the third highest score amongst the six major suppliers with an overall score of 69.9%

This survey was conducted by YouGov online between 9 April and 13 September 2013.

A total of 5,057 UK energy customers took part in the survey. Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.

Recent price changes and where SSE rank

SSE announced a price rise of 8.2% in October 2013. This price increase went into effect in November 2013. The increase affected customers of all SSE's subsidiaries, including those on tariffs with SSE Atlantic Energy, SSE Southern Electic, SSE Scottish Hydro and SSE SWALEC.

In December that year, after government announced a cut would be made to green taxes, SSE stated it would reduce this price rise by 4%, effective the following March. This made the overall price rise in 2014 4.2%

The table below shows which of the big six energy suppliers, including SSE, recently changed their prices, when and by how much:

Supplier Date effective Avg price change (%) Avg bill size*

EDF Energy

Jan 3 2014 3.9% £1,237


18 Jan 2014 3.7% £1,240

British Gas

Jan 1 2014 6% £1,265

Scottish Power

Jan 31 2014 5.3% £1,284


Mar 24 2014 4.2% £1,259


Feb 28 2014 7.8% £1,299

*Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.

SSE and its subsidiaries

SSE has a number of subsidiaries that operate in different parts of the UK. Below is a rough guide to which subsidiaries operate where.

Subsidiary Region
SSE Southern Electric London, Eastern, South-West and South-East
SSE & SSE Atlantic Midlands, East Midlands, Yorkshire, North-West and North
SSE SWALEC South Wales, North Wales
SSE Scottish Hydro Northern Scotland

How do SSE generate energy?

The fuel mix for the year 1 April 2013 to 31 March 2014.

  • 44%Coal
  • 28%Gas
  • 2%Nuclear
  • 24%Green
  • 2%Other

Average from all UK suppliers

  • 34% Coal
  • 25.6% Gas
  • 21% Nuclear
  • 16%Green
  • 2% Other

Green (renewable) energy is from sources such as wind, solar and hydro-electric.

What else SSE offers

  • Boiler and heating cover
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