SSE (formerly Scottish and Southern Energy) is the parent company for Atlantic, Scottish Hydro, Southern Electric and SWALEC.
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2012 Customer Satisfaction Awards
SSE were runners up in the 2012 uSwitch Customer Satisfaction Awards for overall satisfaction, coming second only to E.ON.
However, SSE also triumphed in three of our individual award categories - 'Customer service', 'Meter services', and 'Most likely to be recommended', and were runners up in a further two categories - 'Value for money' and 'Billing services'.
Who they are
SSE was formed in December 1998 following the merger of Scottish Hydro Electric and Southern Electric and currently manages the largest distribution network in the UK.
The results of our 2012 customer satisfaction awards:
This survey was conducted by YouGov online between 8th and 14th November, 2012.
A total of 5,071 UK energy customers took part in the survey. Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.
Latest price change
SSE have announced a price rise of 9% on both gas and electricity prices. The changes will come into force on the 15th of October 2012, and will add £119 to the average SSE dual-fuel customer.
|Supplier||Date effective||Average gas price change (%)||Average electricity price change (%)|
During the previous round of price changes SSE were the third of the 'big six' suppliers to increase its prices (18% and 11% for gas and electricity respectively) and the last to drop its prices (4.5% for gas only).
SSE and its subsidiaries
SSE has a number of subsidiaries that operate in different parts of the UK. Below is a rough guide to which subsidiaries operate where.
|Southern Electric||London, Eastern, South-West and South-East|
|SSE||Midlands, East Midlands, Yorkshire, North-West and North|
|SWALEC||South Wales, North Wales|
|Scottish Hydro||Northern Scotland|
How do SSE generate energy?
Average from all UK suppliers
Green (renewable) energy is from sources such as wind, solar and hydro-electric. Information taken from the Energy Saving Trust.
CO2 waste from UK energy suppliers
Nuclear waste from UK energy suppliers
Recent price changes and where SSE rank
The table below shows which of the Big Six energy suppliers last raised and dropped their prices, and when:
|Date of price change||Supplier||Average gas price change (%)||Average electricity price change (%)|
|26th March 2012||4.5%||0%||27th February 2012||5%||0%|
|27th February 2012||0%||6%|
|01st February 2012||5%||0%|
|12th January 2012||0%||5%|
|07th February 2012||5%||0%|
|10th November 2011||4.5%||15.4%|
|1st October 2011||15.7%||7.2%|
|13th September 2011||18%||11%|
|14th September 2011||18%||11%|
|18th August 2011||18%||16%|
|1st August 2011||19%||10%|