SSE (formerly Scottish and Southern Energy) is the parent company for Atlantic, Scottish Hydro, Southern Electric and SWALEC
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2013 Customer Satisfaction Awards
SSE placed third in the 2013 uSwitch Energy Awards for overall satisfaction.
SSE also triumphed in three of our individual award categories - Customer service, Billing Services and Most likely to be recommended, and were runners up in a further two categories - Value for Money and Meter Services.
Who are SSE?
SSE was formed in December 1998, following the merger of Scottish Hydro Electric and Southern Electric and currently manages one of the largest distribution network in the UK. SSE supply gas and electricity to more than 10 million customers throughout Wales, England, Scotland and Ireland.
The results of our 2013 customer satisfaction awards:
This survey was conducted by YouGov online between 9 April and 13 September 2013.
A total of 5,057 UK energy customers took part in the survey. Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.
Recent price changes and where SSE rank
SSE announced a price rise of 8.2% in October 2013. This price increase went into effect in November 2013. The increase affected customers of all SSE's subsidiaries, including those on tariffs with Atlantic Energy, Southern Electic, Scottish Hydro and SWALEC.
In December that year, after government announced a cut would be made to green taxes, SSE stated it would reduce this price rise by 4%, effective the following March. This made the overall price rise in 2014 4.2%
The table below shows which of the big six energy suppliers, including SSE, recently changed their prices, when and by how much:
|Supplier||Date effective||Avg price change (%)||Avg bill size*|
|Jan 3 2014||3.9%||£1,237|
|18 Jan 2014||3.7%||£1,240|
|Jan 1 2014||6%||£1,265|
|Jan 31 2014||5.3%||£1,284|
|Mar 24 2014||4.2%||£1,259|
|Feb 28 2014||7.8%||£1,299|
*Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.
SSE and its subsidiaries
SSE has a number of subsidiaries that operate in different parts of the UK. Below is a rough guide to which subsidiaries operate where.
|Southern Electric||London, Eastern, South-West and South-East|
|SSE & Atlantic||Midlands, East Midlands, Yorkshire, North-West and North|
|SWALEC||South Wales, North Wales|
|Scottish Hydro||Northern Scotland|
How do SSE generate energy?
The fuel mix for the year 1 April 2012 to 31 March 2013.
Average from all UK suppliers
- 38% Coal
- 27.7% Gas
- 20% Nuclear
- 2% Other
Green (renewable) energy is from sources such as wind, solar and hydro-electric.