SSE SWALEC (which stands for South Wales Electricity) is an electricity company supplying Wales which was bought out in 2000 by SSE Group.

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Customer satisfaction

The results of our 2014 customer satisfaction awards:


SSE, parent company to SSE SWALEC, came fifth in the 2014 uSwitch Energy Awards for overall satisfaction.

This survey was conducted by YouGov between 17th and 27th October 2014 amongst 5,262 UK energy consumers (aged 18+). Customers were asked their opinions on a wide range of issues relating to satisfaction with their energy suppliers. The figures have been weighted.

Latest price change

In January 2015, SSE announced a price cut of 4.1%, effective 30 April. This change affected all customers of all SSE's subsidiaries, including those on tariffs from SSE SWALEC.

In November 2013, SSE announced a gas and electricity price rise of 8.2%.

A month later, in December 2013, the big six supplier announced it would reduce its price rise in line with cuts to green levies the government had announced the same month.

This would result in an overall price rise for SSE SWALEC customers of 4.2%

The table below shows which of the big six suppliers, including SSE SWALEC's parent company, SSE, recently changed their prices, by how much, when this change will take effect and customers' average annual bill amount.

Supplier Date effective Avg price change (%) Avg bill size*

EDF Energy

Jan 3 2014 3.9% £1,237


13 Jan 2015 3.5% £1,145

British Gas

19 Jan 2015 5% £1,265


20 Jan 2015 4.8% £1,284


30 April 2015 4.1%% £1,259


16 Feb 2015 5.1% £1,299

*Based on a medium energy user on a standard dual fuel tariff, paying on receipt of bill, with bill sizes averaged across all regions.

Price History

SSE SWALEC's parent company, SSE, last raised its prices in October 2012, when the supplier increased rates by 9%. Before that, the SSE Group reduced its gas tariffs by 4.5% in March 2012.

And, previous to that, the supplier increased its gas prices by 18% or £118 on gas and 11% or £49 on electricity from September 2011.

Corporate info

SSE SWALEC is owned by SSE which manages one of the largest distribution networks in the UK, servicing more than 10 million customers. The company was formed in December 1998 following the merger of Scottish Hydro Electric and Southern Electric.

How do SSE Group (SSE SWALEC's parent company) generate energy?

The fuel mix for the year 1 April 2013 to 31 March 2014.

  • 44%Coal
  • 28%Gas
  • 2%Nuclear
  • 24%Green
  • 2%Other

Average from all UK suppliers

  • 34% Coal
  • 25.6% Gas
  • 21% Nuclear
  • 16%Green
  • 2% Other

Green (renewable) energy is from sources such as wind, solar and hydro-electric.

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