Home insurance claims
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Step 1 - Check your policy
- Your home insurance schedule will list the sections under which your home is insured
- Refer to the appropriate section in your home insurance policy booklet - in it you will find details of the insurance cover which applies, including any exceptions
- Check whether you specified Accidental Damage cover when you took out the policy – this is optional
- Check if you took out optional HomeCALL Legal Protection or Home Emergency Cover with your home insurance
Step 2 - Contact your home insurance company
- Contact your home insurance company using the appropriate telephone number below:
Allianz - 08450 731114 (24/7)
AXA - 0870 556 1161 (24/7)
Brit - 0800 587 6719 (24/7)
Canopius - 0870 420 1249
Congregational & General - 01274 700 700 (Mon-Fri 9am-5pm)
Congregational & General - 07071 880 946 (emergency helpline)
ERS - 0870 240 1563 (24/7)
Equity Red Star - 0870 240 1568 (24/7)
Fortis - 08701 222021 (24/7)
Groupama - 0870 240 309 (24/7)
Highway - 0870 112 9309 (24/7)
Legal & General - 0870 050 0693 (24/7)
Norwich Union - 0800 012345 or 0870 908 3502 (24/7)
Prestige - 028 9332 9332 (24/7)
RSA - 0845 675 0410 (excl. NI) 8am - 6pm, Mon - Fri
02890 244433 (NI) 8am - 6pm, Mon - Fri
0845 712 3888 (out of hours number)
Towergate - 01708 777710 (Mon-Fri 9am - 5.30pm)
Towergate - 0800 023 2790 (emergency helpline)
- Have the following information to hand when you call them:
- Your home insurance policy number (this will be on your schedule)
- Why you need to claim
- The date the claim arose
- Once your home insurance claim details are logged with your insurance company they will contact you directly to progress to settlement
Important note
Emergencies aside, you should refrain from purchasing replacements or authorising repairs without prior approval. In the event of an emergency, contact the relevant emergency helpline for advice.
Home insurance claims contact details
1. The Domestic Emergency Helpline is a free service for policyholders that will put you in touch with a reliable local tradesman. It does not cover the cost of the work – please refer to our Home emergency Service for this type of cover.
2. See your home insurance policy documents for details of relevant underwriter details or see Step 2 above
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