Step 1 – Check your policy
- Your home insurance schedule will list the sections under which your home is insured
- Refer to the appropriate section in your home insurance policy booklet – in it you will find details of the insurance cover which applies, including any exceptions
- Check whether you specified Accidental Damage cover when you took out the policy – this is optional
- Check if you took out optional HomeCALL Legal Protection or Home Emergency Cover with your home insurance
Step 2 – Contact your home insurance company
- Contact your home insurance company using the appropriate telephone number.
- Have the following information to hand when you call them:
- Your home insurance policy number (this will be on your schedule)
- Why you need to claim
- The date the claim arose
- Once your home insurance claim details are logged with your insurance company they will contact you directly to progress to settlement
Important note
Emergencies aside, you should refrain from purchasing replacements or authorising repairs without prior approval. In the event of an emergency, contact the relevant emergency helpline for advice.
Home insurance claims contact details
1. The Domestic Emergency Helpline is a free service for policyholders that will put you in touch with a reliable local tradesman. It does not cover the cost of the work – please refer to our Home emergency Service for this type of cover.
2. See your home insurance policy documents for details of relevant underwriter details or see Step 2 above
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