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Home insurance claims

Step 1 – Check your policy

  • Your home insurance schedule will list the sections under which your home is insured
  • Refer to the appropriate section in your home insurance policy booklet – in it you will find details of the insurance cover which applies, including any exceptions
  • Check whether you specified Accidental Damage cover when you took out the policy – this is optional
  • Check if you took out optional HomeCALL Legal Protection or Home Emergency Cover with your home insurance

Step 2 – Contact your home insurance company

  • Contact your home insurance company using the appropriate telephone number.
  • Have the following information to hand when you call them:
    • Your home insurance policy number (this will be on your schedule)
    • Why you need to claim
    • The date the claim arose
  • Once your home insurance claim details are logged with your insurance company they will contact you directly to progress to settlement

Important note

Emergencies aside, you should refrain from purchasing replacements or authorising repairs without prior approval. In the event of an emergency, contact the relevant emergency helpline for advice.

Home insurance claims contact details

1. The Domestic Emergency Helpline is a free service for policyholders that will put you in touch with a reliable local tradesman. It does not cover the cost of the work – please refer to our Home emergency Service for this type of cover.

2. See your home insurance policy documents for details of relevant underwriter details or see Step 2 above

Compare and save

The cost of home insurance varies between each provider, so to ensure you have the best value home insurance for your needs, shop around. Instead of wasting time getting quotes from lots of different insurers, let uSwitch do the hard work for you.

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*Typical achievable saving using Quotezone (uSwitch’s home and contents insurance partner) from July 2012 to December 2012. The cheapest quote was subtracted from the median (halfway point) quote returned to each customer to produce a representative saving. The savings you could achieve are dependent on your individual circumstances and how you selected your current insurance supplier.
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