The uSwitch Home Phone Customer Satisfaction Report reveals the best and worst home phone providers, as decided by their customers.
Awards are made in ten categories, including best value for money, best customer support and best overall customer satisfaction.
Although overall scores were lower than last year, Sky Talk still came out on top for the forth year running, winning 9 out of the 10 categories and achieving a score of 84% for overall customer satisfaction.
Why not see how your provider performed? If you're not with an award-winner it could be time to switch.
Award | 1st | 2nd | 3rd |
|---|
Best overall customer satisfaction | 
84% | 
76% | 
75% |
Most likely to be recommended | 66% | 60% | 
57% |
Best value for money |
76% |
74% | 62% |
Best customer service | 62% |
60% |
57% |
Best for billing services | 76% 76% 76% |
Best online account management | 73%
73% | 65% |
Best talk and payment plan | 79% | 77% | 67% |
Best deal for you | 54% | 49% | 41% |
Best for ease of use | 89% | 87% | 84% |
Best for set-up support | 81% | 74% | 72% |
See the results in full
See the results for 2010
The survey explained
Every year uSwitch commissions the independent research organisation YouGov to carry out a survey of the UK's home phone providers. The latest survey was conducted online between 1st - 6th February 2010, amongst over 7,000 home phone customers. Respondents answered numerous questions including: whether they would recommend their provider to a friend, and whether they thought their provider gave them good value for money. uSwitch then calculated the results for each provider, in each category, based on the proportion of customers who expressed satisfaction. For statistical validity, results are only recorded where a supplier had more than 200 responses.