Uswitch comments on Ofgem’s call for ScottishPower to improve customer service

Responding to today’s announcement from Ofgem that ScottishPower must meet targets to reduce customer call waiting times, lower the volume of overdue bills and deal with a backlog of Ombudsman decisions, Tom Lyon, energy expert for Uswitch.com says: “We applaud Ofgem’s strong stance on this issue. Poor customer service and billing problems are some of consumers’ biggest gripes with the industry. In fact, data published today reveals that one in six ScottishPower customers say they received an incorrect bill in the past year.

“Customer service is fast becoming a key factor in the decision to switch energy supplier. As well as getting a good deal, customers need to feel valued, so energy companies really have to start putting them at the heart of what they do.

“It is encouraging to see ScottishPower putting more resources into tackling these problems, but they will have to do more to avoid a hefty sales suspension by the regulator.”

FOR MORE INFORMATION

Jason Wakeford

Phone: 0203 872 5612

Email: jason.wakeford@uswitch.com

Twitter: @UswitchPR

About us

It’s all about “U”!

Thank you for indulging us over the last 20 years by using a small ‘u’ and a big ‘S’ when writing about our brand in your articles.

We are delighted to let you know that you are now off the hook - it’s big U’s all the way (and small s’s) as we undertake our biggest ever rebrand - so let your autocorrect go wild!

About Uswitch

Uswitch is the UK’s top comparison website for home services switching. Launched in September 2000, we help consumers save money on their gas, electricity, broadband, mobile, TV, and financial services products and get more of what matters to them. Last year we saved consumers over £373 million on their energy bills alone.

Uswitch is part of RVU, a new business that also owns Money.co.uk and Bankrate.

If you would no longer like to receive our press releases please email prteam@uswitch.com with 'unsubscribe'.