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Uswitch comments on ScottishPower’s sales ban

ScottishPower has today stopped proactive selling for 12 days after Ofgem found that the supplier failed to remove a backlog of outstanding Energy Ombudsman decisions by the end of November. Commenting on the news, Ann Robinson, Director of Consumer Policy at Uswitch.com, says: “Today’s announcement shows tough action by Ofgem and should serve as a warning to the industry that customers must be treated fairly.

“It’s encouraging to see that ScottishPower has made significant progress in resolving their customer service issues. They have reduced the number of overdue bills, increased the speed which they answer calls and have offered free energy to affected customers – but there is still more to do.

“With trust in energy companies still at an all-time low, all suppliers should give consumers the quality of service they deserve.”

FOR MORE INFORMATION

Jason Wakeford

Phone: 0203 872 5612

Email: jason.wakeford@uswitch.com

Twitter: @UswitchPR

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