Commenting on the Q4 2014 telecoms complaints data from Ofcom, Ewan Taylor-Gibson, telecoms expert at Uswitch.com, says: “Naming and shaming will encourage telecoms providers to strive to deliver a better service, but it’s clear from this report that industry-wide changes could also make a big difference.
“Problems changing provider is mentioned several times as a customer complaint, which shows it’s about time telecoms fell in line with other sectors, where the provider you’re moving to handles the switch, rather than the provider you’re leaving.
“Ofcom is making improvements to switching broadband from June, which will hopefully improve some customers’ experiences of moving to new providers. However, this won’t include mobile, pay TV or Virgin Media’s broadband network, so there will still be plenty of room for improvement.”
For more information visit www.uswitch.com or call 0800 093 0607
Lucy Smart
Phone: 020 7148 4663
Email: lucy.smart@uswitch.com
Twitter: @UswitchPR
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