Reacting to the latest Financial Ombudsman Service data, which shows that the number of complaints about packaged accounts has doubled, Nicolas Frankcom, Head of Money at Uswitch.com, says: “Another week and yet another potential banking scandal where hundreds of thousands of consumers could be victims of unscrupulous mis-selling tactics. Is it any wonder customers have such little trust in their banks?
“With so many options available, banks need to be crystal clear about what an account offers, whether it’s suitable for the customer, and how much it costs. People want products that they need, not just something that makes banks money.
“Remember, if you’re not happy with your bank hit them where it hurts. It’s easy to vote with your feet and switch. The process takes just seven working days and new banks are offering more choice than ever before.”
Katherine Moss
Phone: 020 3021 5893
Email: katherine.moss@uswitch.com
Twitter: @uswitchPR
It’s all about “U”!
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Uswitch is the UK’s top comparison website for home services switching. Launched in September 2000, we help consumers save money on their gas, electricity, broadband, mobile, TV, and financial services products and get more of what matters to them. Last year we saved consumers over £373 million on their energy bills alone.
Uswitch is part of RVU, a new business that also owns Money.co.uk and Bankrate.
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