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iPhone 4 recall on the cards?

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Posted at 1:21pm by

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With Apple's reputation on the rocks after antenna problems plagued the initial batch of iPhone 4s, public relations experts are suggesting that only a total recall of the flagship phone will save it.

A series of industry authorities have forecast that a recall of the new smartphones in interviews with Apple fansite Cult of Mac.

Crisis communications expert Professor Matthew Seeger said: "Apple will be forced to do a recall of this product. It's critically important.

"The brand image is the most important thing Apple has. This is potentially devastating."

His sentiments were echoed by PR guru Chris Lehane who claimed that the reception problem presents a "Toyota-style PR crisis for Apple and the company must respond with a more meaningful fix than a software patch".

Another verbal reproach to Apple's actions has been given by Dr. Larry Barton, who spoke to Cult of Mac regarding Apple's best approach in the wake of a damning investigation from Consumer Reports.

"Apple should quickly issue a statement that either strongly refutes Consumer Reports' tests; or admit the issue and detail some kind of hardware fix. Saying the iPhone 4 has a problem calculating signal strength doesn't cut it," he said.

The recall of the iPhone 4 is probably the last thing that Apple wants, particularly as it has already sold millions of units around the world. It will have to do some serious calculations in order to determine whether or not a recall would be cost effective.

More news on: Apple, iPhone, iPhone 4

3 Comments

  • Mark Campanale, 14th July 2010.

    Think about what a disaster a recall would be for iphone owners; how long would it take to get it back? A week? Month? What would we use in the meantime?

    The ideal solution is make the bumpers free - the $29 price tag is not only ridiculous, it's insulting.

    Reply
  • Ben, 14th July 2010.

    I would hate if they were recalled. I don't get mine until the 30th July. It's been on order for over a month! To recall and replace all the phones they have sold would take ages.

    Judging by the vids on YouTube, the stupidly overpriced bumpers make no difference at all. :(

    Reply
  • UK PAUL, 15th July 2010.

    I think Apple knew all along about the antenna fault but were so wrapped up with the aesthetic design of the phone they didn't do anything about it. A clear case of aesthetics over functionality.....Hello Steve - it's a phone.........

    As for the bumpers, Apple dont do cases, covers or protectors usually for phones. Yet we just happen to have "funky bumpers" - Apples words not mine. And rather than put one of these shonky rubber things in the box, they want to charge customers....OBSCENE

    They knew about the fault, tried to cover it up with a "Bumper" and because of plain old greed it's come back to bite them on the butt. Just think about it Steve, none of this would have happened if you had put a "Bumper" free of charge in the box in the first place, as im guessing at least 70% of people would have used it straight away. So all this serves your share price right

    Reply

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