Windows Phone 7: what Microsoft needs to get right
Microsoft’s new smartphone operating system is set to hit retail shelves this fall, with a European launch hinted at October. But will the Redmond-based firm’s latest bid to regain its place in a tightly contested smartphone market have the desired impact, or will it add to a growing list of the software giant’s recent failures?
Ask anyone with the slightest insight into the mobile phone industry about Microsoft’s prospects for its much-touted Windows Phone 7 operating system and they will typically come up with the same answer: a failure in the making.

This is the first and perhaps most towering of obstacles Microsoft will have to topple if it is to even entertain the idea of gaining back some desperately needed mindshare and market share for the troubled mobile platform.
To the average person, Windows does not even cross their mind anymore when ‘smartphone’ and ‘operating system’ are mentioned in the same breath. Instead, iPhone and Android, two new platforms that haven’t existed even half as long as Microsoft has been a part the mobile market, are now rolling off everyone’s tongues.
Windows Mobile, for all intents and purposes, is a prehistoric dinosaur that is extinct from the average consumers’ minds.
Windows Phone 7 is a chance for Microsoft to start from ground zero and in all likelihood, their last chance to claw back into contention with the big players.
But is it all doom and gloom for Microsoft? It seems rather cruel and shortsighted that people are so willing to write off the software giant before it has even released its new smartphone operating system. Or is it?
Microsoft’s recent OS efforts, the case in point being Vista, have been, well disastrous to say the least. Though Windows 7 redeemed it somewhat, it did so mostly on the back of some aggressive marketing. Microsoft’s relentless drive to come up with an answer to Apple’s iPad epitomises the company as a whole: lost and desperate. And need we be reminded of the ‘Kin’ debacle?
If anything is clear from these failures, it is that Microsoft is becoming increasingly incapable of innovative, forward-thinking ideas. Instead of being proactive, it seems capable only of being reactive, chasing after the successes of other companies.
For years it had the chance to dominate a smartphone market which had been practically handed to it on a silver platter, but let complacency and success in the desktop market get the upper-hand and is now paying the price.
Windows Phone 7 is a do-or-die endeavour for the company, one that it cannot fail in and Microsoft head-honcho Steve Ballmer knows this better than anyone.
When asked what would happen if Windows Phone 7 was a failure at Microsoft’s annual presentation to analysts, Ballmer could only respond: "It won't be.”
The typically bullish CEO was uncharacteristically realistic about the company’s uphill struggle to make up for lost ground in the mobile market.
He said: "It's probably fair to say we've got a lot of work to do.
"It isn't all going to happen overnight."
No, it’s not. But fortunately for Microsoft, it has found some much needed allies to at least try.
HTC, Samsung, LG, Dell and Asus are all confirmed to be working on Windows Phone 7 smartphones slated for release later this year.
The names HTC and Samsung may cause some to doubt whether they are wholeheartedly onboard the Windows Phone revolution, given their success with the Android platform, and the fact that Samsung has its own Bada OS to promote, but there are always two sides to a coin.
HTC and Samsung actually have a reputation to protect, which they are not going to squander with something they think is destined to fail. If there is a glimmer of hope for Microsoft’s operating system, they are going to make sure they are first in line to reap the benefits.
Truth be told, despite all these ramblings about Microsoft’s numerous failures, I actually think it has made a genuine attempt at creating something worthy of competing in a world where iPhones and Androids rule.
Instead of a desperate, last-ditch attempt at reviving Windows Mobile, it has created an operating system from scratch and came up with something that looks authentically new, and in my opinion, looks good, too.

The simple, minimalist look of the user-interface is not a cut-and-paste job of the iPhone OS as you’d expect and is immediately pleasing to the eye with large typography and vanilla icons that show that less really is more.
While the integration with social networking services, Xbox Live and Zune HD will play a big part in enticing younger, more casual users, it is the tight integration with all Microsoft’s best Office applications, complete with Exchange support, that is sure to strike a chord with business users and help it compete against the behemoth that is BlackBerry.
To wax lyrical about all of Windows Phone 7’s wonders is beyond the scope of this article. But what I’ve seen of it so far has impressed me enough to say that Microsoft may yet make a modest comeback, provided it plays its cards right.
For starter, it needs to use the Windows Mobile’s fiasco to its advantage. The only way Windows Phone 7 can rise above the failures of Windows Mobile is by reinventing itself with a totally new operating system and it would seem Microsoft is finally getting the message.
However, a newer, snazzier look isn’t going to be enough to make it a worthy alternative to the smartphone leaders. To really stand out, it needs to offer something that users won’t find on other platforms, or at least not as well implemented.
It simply will not suffice to just set up app store and expect users to patiently wait for the apps to come. It has to be populated with hundreds, if not thousands of killer apps from the outset and a damn good app store to go with it.
Right now, Microsoft limits the number of apps per developer can submit to five, which can be both good and bad. It’s good because it should, in theory, make developers work on five really good apps instead of 50 lame ones. It’s bad because numbers do matter to some people.
The iPhone app store has well over 225,000 apps and God knows how many more being added each day. The Android Market has already crossed the 100,000 apps milestone.
Microsoft’s app store, the Marketplace, will virtually start from scratch. The reason being, Windows Mobile 6.5 apps will not be compatible with Windows Phone 7. So there is a lot of work to be done and not much time to do it.
Something also needs to be done about the striking omission of any sort of multitasking for third-party apps. While the reason for this is unknown, I hope for Microsoft’s sake it is simply a case of the APIs required to allow multitasking for third-party apps not yet being ready. To keep it out altogether could spell disaster for the operating system now that even the iPhone has basic multitasking.
Last but certainly not the least, there’s the issue of marketing. There are billions of dollars in Microsoft’s coffers. And Windows Phone 7 could badly use them for a big promotional push.
And this is not just hyperbole. A significant part of the iPhone’s success has come from the simple but clever advertising that highlighted just what the device is good at. Microsoft needs to practically buy out the airwaves when Windows Phone 7 launches and make sure that even average Joes understand why this OS kicks its competition in the rear.
A strong marketing campaign, a great line-up of handsets and great applications - these are the most basic and yet most important things Microsoft needs to get right. Get them wrong and Windows Phone 7 will suffer a horrific and premature death.
7 Comments
-
@top10, 4th August 2010, via Twitter.
-
Dan, 4th August 2010.
As windows 7 is built on top of existing well established technologies used to develop software for windows or xbox, they already have an army of developers capable of building apps for windows phone 7. They just need to provide a little incentive and watch the scene explode.
Reply
And some of the existing apps for windows phone 7 far surpass their android and iphone alternatives: the foursquare app, for instance. -
Sally N, 5th August 2010.
I think we all know there is no chance that Microsoft will be able to fix all these issues before Windows Phone 7 goes on sale.
Reply
That means the first generation of WP7 handsets will be full of shortcomings. Apart from what has already been mentioned in the article, most of the other APIs have not been finished either, so applications can't access the compass, the video camera, or any Voice-over-IP application (ie Skype will not work).
Because of all these deficiencies, it could only be recommended that people avoid Windows Phone 7 until these issues are fixed, which may be many years away (if the platform even lasts that long).
In the meantime, buy an Android phone or an iPhone instead. -
Greg, 5th August 2010.
I think the app objection is a short term issue of perception rather than substance. In the long run smartphone users will find cloud based browser software preferable to apps anyway. A good (Flash enabled) phone browser is more important than apps in my opinion.
Reply -
Stan, 5th August 2010.
Microsoft always gets to the party too late for anyone to actually care that much. They try to convert everyone to their own rubbish way of thinking, then realize Apple/Android get it right quicker and just give in and do the same. But by then it's too late.
Reply
And...@Dan are you kidding me?
The Windows Mobile 7 foursquare app looks awful compared to the iPhone app. -
Sharon, 5th August 2010.
@Sally N "That means the first generation of WP7 handsets will be full of shortcomings. Apart from what has already been mentioned in the article, most of the other APIs have not been finished either, so applications can't access the compass, the video camera, or any Voice-over-IP application (ie Skype will not work)."
Reply
I think you are wrong here, but it is now known that MS have developed in-house apps that have taken advantage of these API's.
"Because of all these deficiencies, it could only be recommended that people avoid Windows Phone 7 until these issues are fixed, which may be many years away (if the platform even lasts that long)."
Years? Are you being obtuse? This is Microsoft here, not Apple, where granted, you DO have to wait years for an update. And yeah, it's probably called iPhone 5! lol -
Harold, 5th August 2010.
I am looking forward to wp7 when it is finally releaseD. As far as apps go, how many apps do you really need to be on your phone?
Reply
Just give me the basic apps and I will be fine. Having an app for TMC MOVIE CHANNEL or PIZZA HUT is not going to influence my choice.
Add your comment
-
Costs & tariffs
-
Extras
-
Handsets
- Acer E1201 Article
- Acer E1301 Article
- Acer F11 Article
- Acer Liquid e2 Articles
- Acer neoTouch P4001 Article
- Acer Stream3 Articles
- Asus Padfone1 Article
- BlackBerry…4 Articles
- BlackBerry 9360 Tour3 Articles
- BlackBerry 980010 Articles
- BlackBerry Bold 970017 Articles
- BlackBerry Bold 978011 Articles
- BlackBerry Bold 97901 Article
- BlackBerry Bold 990012 Articles
- BlackBerry Bold 99309 Articles
- BlackBerry Bold…5 Articles
- BlackBerry Colt2 Articles
- BlackBerry Curve 852019 Articles
- BlackBerry Curve 890017 Articles
- BlackBerry Curve 936013 Articles
- BlackBerry Curve 93804 Articles
- BlackBerry Dakota3 Articles
- BlackBerry Pearl 81205 Articles
- BlackBerry Playbook24 Articles
- BlackBerry Storm 210 Articles
- BlackBerry Storm 311 Articles
- BlackBerry Torch22 Articles
- BlackBerry Torch 98109 Articles
- BlackBerry Torch 985011 Articles
- BlackBerry Torch 986012 Articles
- BlackBerry Tour 96502 Articles
- Bluebird Bip-60001 Article
- Creative Zii Trinity1 Article
- Dell Mini 3i2 Articles
- Dell Mini 51 Article
- Dell Streak13 Articles
- Dell Streak 72 Articles
- Dell Thunder1 Article
- Dell Venue Pro4 Articles
- Google Nexus 330 Articles
- Google Nexus One88 Articles
- Google Nexus Prime17 Articles
- Google Nexus S55 Articles
- Haier H71 Article
- HP Pre 37 Articles
- HP TouchPad8 Articles
- HP Veer3 Articles
- HTC 7 Pro1 Article
- HTC 7 Trophy6 Articles
- HTC Aria1 Article
- HTC Bliss3 Articles
- HTC Bravo1 Article
- HTC Cha Cha6 Articles
- HTC Click1 Article
- HTC Desire102 Articles
- HTC Desire HD63 Articles
- HTC Desire S36 Articles
- HTC DoubleShot1 Article
- HTC Dragon1 Article
- HTC Edge4 Articles
- HTC Evo 3D8 Articles
- HTC Evo 4G7 Articles
- HTC Explorer2 Articles
- HTC Flyer15 Articles
- HTC Gold1 Article
- HTC Gratia3 Articles
- HTC HD214 Articles
- HTC HD32 Articles
- HTC HD715 Articles
- HTC Hero28 Articles
- HTC Incredible8 Articles
- HTC Incredible HD1 Article
- HTC Incredible S7 Articles
- HTC Legend16 Articles
- HTC Leo3 Articles
- HTC Magic6 Articles
- HTC Mega1 Article
- HTC Mondrian4 Articles
- HTC Mozart 76 Articles
- HTC Obsession1 Article
- HTC Omega2 Articles
- HTC Pro31 Article
- HTC Puccini1 Article
- HTC Pyramid4 Articles
- HTC Radar4 Articles
- HTC Rhyme4 Articles
- HTC Salsa3 Articles
- HTC Scorpion1 Article
- HTC Sensation34 Articles
- HTC Sensation XE16 Articles
- HTC Sensation XL12 Articles
- HTC Smart4 Articles
- HTC Supersonic1 Article
- HTC Tattoo7 Articles
- HTC Titan2 Articles
- HTC Touch21 Article
- HTC Vigor4 Articles
- HTC Wildfire26 Articles
- HTC Wildfire S9 Articles
- ICD Vega1 Article
- Inabrics H11 Article
- INQ Chat1 Article
- INQ Mini1 Article
- iPad117 Articles
- iPad 2153 Articles
- iPad 3101 Articles
- iPhone1142 Articles
- iPhone 3GS937 Articles
- iPhone 4897 Articles
- iPhone 4S173 Articles
- iPhone 5444 Articles
- Land Rover S12 Articles
- Lenovo Lephone1 Article
- LG Arena Max2 Articles
- LG BL40 Chocolate4 Articles
- LG Chocolate BL201 Article
- LG Cookie1 Article
- LG Cookie 3G1 Article
- LG Cookie Fresh3 Articles
- LG Cookie GS2901 Article
- LG Cookie GT3501 Article
- LG Cookie Plus GS5001 Article
- LG Cookie Style1 Article
- LG Etna KS3602 Articles
- LG eXpo1 Article
- LG GD910 1 Article
- LG GT500 Puccini1 Article
- LG GT5402 Articles
- LG GT540 Swift 1 Article
- LG GW520 1 Article
- LG GW6203 Articles
- LG GW9101 Article
- LG GW9903 Articles
- LG Louvre1 Article
- LG LU23002 Articles
- LG LU30001 Article
- LG Mini GD8802 Articles
- LG Optimus 20 Articles
- LG Optimus 2X9 Articles
- LG Optimus 3D18 Articles
- LG Optimus 77 Articles
- LG Optimus 7 E9007 Articles
- LG Optimus Big2 Articles
- LG Optimus Black7 Articles
- LG Optimus Chic2 Articles
- LG Optimus GT5407 Articles
- LG Optimus Me1 Article
- LG Optimus Net1 Article
- LG Optimus One7 Articles
- LG Optimus Pro1 Article
- LG Optimus Speed2 Articles
- LG Pop 5103 Articles
- LG Prada 3.03 Articles
- LG Prada K12 Articles
- LG Town GT3501 Article
- LG Viewty GW3001 Article
- Microsoft Kin One4 Articles
- Microsoft Kin Two4 Articles
- Motorola Atrix8 Articles
- Motorola Defy4 Articles
- Motorola Devour2 Articles
- Motorola Dext6 Articles
- Motorola Droid7 Articles
- Motorola Fire XT1 Article
- Motorola Flipout1 Article
- Motorola i13 Articles
- Motorola Milestone15 Articles
- Motorola…9 Articles
- Motorola Morrisson3 Articles
- Motorola Motopad2 Articles
- Motorola Motoroi2 Articles
- Motorola Quench1 Article
- Motorola Razr6 Articles
- Motorola Xcover1 Article
- Motorola Xoom13 Articles
- Motorola Zeppelin1 Article
- Nokia 2710…1 Article
- Nokia 37202 Articles
- Nokia 52304 Articles
- Nokia 52351 Article
- Nokia 52501 Article
- Nokia 5530 XpressMusic1 Article
- Nokia 5800 Comes…2 Articles
- Nokia 5800…1 Article
- Nokia 6700 Slide1 Article
- Nokia 72301 Article
- Nokia 7705 Twist1 Article
- Nokia C21 Article
- Nokia C35 Articles
- Nokia C52 Articles
- Nokia C66 Articles
- Nokia C77 Articles
- Nokia E52 Articles
- Nokia E521 Article
- Nokia E551 Article
- Nokia E66 Articles
- Nokia E661 Article
- Nokia E716 Articles
- Nokia E711 Article
- Nokia E727 Articles
- Nokia Lumia 71030 Articles
- Nokia Lumia 80040 Articles
- Nokia N869 Articles
- Nokia N862 Articles
- Nokia N872 Articles
- Nokia N918 Articles
- Nokia N90032 Articles
- Nokia N9201 Article
- Nokia N9710 Articles
- Nokia N97 Mini3 Articles
- Nokia N981 Article
- Nokia Sea Ray9 Articles
- Nokia X33 Articles
- Nokia X51 Article
- Nokia X611 Articles
- Nokia X76 Articles
- Orange Monte Carlo2 Articles
- Orange San Francisco3 Articles
- Palm Pixi25 Articles
- Palm Pixi Plus20 Articles
- Palm Pre54 Articles
- Palm Pre 214 Articles
- Palm Pre Plus23 Articles
- Puma phone1 Article
- Samsung Armani 2 B72601 Article
- Samsung Armani OLED2 Articles
- Samsung Bigfoot1 Article
- Samsung Blue…1 Article
- Samsung Cetus2 Articles
- Samsung Galaxy19 Articles
- Samsung Galaxy Ace16 Articles
- Samsung Galaxy Ace Plus3 Articles
- Samsung Galaxy…7 Articles
- Samsung Galaxy Mini2 Articles
- Samsung Galaxy Nexus38 Articles
- Samsung Galaxy Note12 Articles
- Samsung Galaxy Pro1 Article
- Samsung Galaxy Q4 Articles
- Samsung Galaxy R4 Articles
- Samsung Galaxy S133 Articles
- Samsung Galaxy S Plus38 Articles
- Samsung Galaxy S2122 Articles
- Samsung Galaxy S2 Mini59 Articles
- Samsung Galaxy Suit3 Articles
- Samsung Galaxy Tab49 Articles
- Samsung Galaxy Tab 10.119 Articles
- Samsung Galaxy Tab 8.916 Articles
- Samsung Galaxy W1 Article
- Samsung Genio Slide1 Article
- Samsung Genio Touch1 Article
- Samsung Halo1 Article
- Samsung i8000 Omnia 21 Article
- Samsung Jet2 Articles
- Samsung Jet Ultra1 Article
- Samsung M100S1 Article
- Samsung M8910 Pixon 121 Article
- Samsung Omnia 711 Articles
- Samsung Omnia HD i89102 Articles
- Samsung Omnia II3 Articles
- Samsung S5600 Blade2 Articles
- Samsung S9110…1 Article
- Samsung SCH-W800 1 Article
- Samsung SCH-W960 1 Article
- Samsung Tocco Icon0 Articles
- Samsung Tocco Lite3 Articles
- Samsung Wave11 Articles
- Samsung Wave 26 Articles
- Seal Cell1 Article
- Sony Ericsson Aino2 Articles
- Sony Ericsson Anzu2 Articles
- Sony Ericsson Arc12 Articles
- Sony Ericsson Arc S3 Articles
- Sony Ericsson Aspen1 Article
- Sony Ericsson…2 Articles
- Sony Ericsson Elm2 Articles
- Sony Ericsson Faith1 Article
- Sony Ericsson Jalou1 Article
- Sony Ericsson Kurara5 Articles
- Sony Ericsson…1 Article
- Sony Ericsson Naite2 Articles
- Sony Ericsson Pureness4 Articles
- Sony Ericsson Rachael2 Articles
- Sony Ericsson Satio8 Articles
- Sony Ericsson Spiro1 Article
- Sony Ericsson T7151 Article
- Sony Ericsson Txt Pro1 Article
- Sony Ericsson Vivaz7 Articles
- Sony Ericsson Vivaz 22 Articles
- Sony Ericsson Vivaz Pro3 Articles
- Sony Ericsson W995 1 Article
- Sony Ericsson…51 Articles
- Sony Ericsson…35 Articles
- Sony Ericsson…50 Articles
- Sony Ericsson…58 Articles
- Sony Ericsson…46 Articles
- Sony Ericsson Xperia X252 Articles
- Sony Ericsson Xperia X344 Articles
- Sony Ericsson Xperia X728 Articles
- Sony Ericsson…30 Articles
- Sony Ericsson Xperia X834 Articles
- Sony Ericsson Yendo2 Articles
- Sony Ericsson Zylo1 Article
- sWaP Watch Phone1 Article
- T-Mobile G2 Touch3 Articles
- T-Mobile myTouch 3G1 Article
- T-Mobile Pulse3 Articles
- Toshiba K011 Article
- Toshiba TG013 Articles
- Toshiba TG021 Article
- Vodafone 360 Samsung H11 Article
- W Phonewatch1 Article
-
Industry news
-
Manufacturers
- 39 Articles
- Acer22 Articles
- Apple1451 Articles
- Archos1 Article
- BenQ 3 Articles
- BlackBerry302 Articles
- Dell32 Articles
- Google498 Articles
- Haier1 Article
- HP27 Articles
- HTC492 Articles
- Huawei6 Articles
- INQ7 Articles
- LG202 Articles
- Microsoft189 Articles
- Motorola138 Articles
- Nokia596 Articles
- Palm112 Articles
- Samsung491 Articles
- Sonim2 Articles
- Sony Ericsson313 Articles
- sWaP1 Article
- Toshiba7 Articles
-
Mobile phones
- 3D mobile phones12 Articles
- Android mobile phones1692 Articles
- Bluetooth mobile phones5 Articles
- Bold mobile phones43 Articles
- Business mobile phones123 Articles
- Camera mobile phones103 Articles
- Clamshell phones6 Articles
- Concept mobile phones46 Articles
- Cookie mobile phones2 Articles
- Cool mobile phones9 Articles
- Curve mobile phones34 Articles
- Cybershot mobile phones4 Articles
- Desire phones45 Articles
- Dual SIM phones1 Article
- ESeries mobile phones11 Articles
- Facebook mobile phones51 Articles
- Flip mobile phones 5 Articles
- Galaxy mobile phones217 Articles
- Genio mobile phones2 Articles
- GPS mobile phones19 Articles
- Green mobile phones21 Articles
- Internet mobile phones7 Articles
- Keyboard mobile phones186 Articles
- Lumia phones3 Articles
- MeeGo phones18 Articles
- Music phones70 Articles
- New mobile phones552 Articles
- NSeries mobile phones81 Articles
- Optimus phones37 Articles
- Pay as you go…15 Articles
- Pink mobile phones6 Articles
- Purple mobile phones1 Article
- Refurbished…2 Articles
- Retro mobile phones3 Articles
- Skype mobile phones9 Articles
- Slide mobile phones27 Articles
- Small mobile phones13 Articles
- Smart mobile phones1769 Articles
- Storm mobile phones12 Articles
- Symbian mobile phones137 Articles
- Tablets297 Articles
- Tocco mobile phones6 Articles
- Torch mobile phones10 Articles
- Touchscreen phones647 Articles
- Tough mobile phones13 Articles
- Twitter mobile phones16 Articles
- Upcoming mobile phones1624 Articles
- Viewty mobile phones1 Article
- Vivaz mobile phones9 Articles
- Walkman mobile phones10 Articles
- Watch phones8 Articles
- White mobile phones26 Articles
- Windows mobile phones250 Articles
- World Cup mobile phones11 Articles
- Xperia mobile phones118 Articles
- XSeries mobile phones7 Articles
-
Networks
-
Technology
-
uSwitch.com news
-
- Sony Ericsson…0 Articles


Comments